Sariaan Afuie
Melton South,VIC
Summary
Business-minded customer service warrior, Skilled in conflict resolution and avoiding risks. Offering 5 years of experience in customer service with strong attention to detail, leadership and sales abilities.
Overview
5
5
years of professional experience
Work History
Administration Assistant
Tilley's Soap- (Work Experience)
2024.04 - 2024.05
- Gained valuable experience working within the manufacturing industry, applying learned concepts directly into relevant work situations.
- Supported administration staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Production Worker
Advance Chemicals
2023.03 - 2024.04
- Picked raw materials, packaged, labeled and prepared products to fulfill customer orders.
- Followed safety procedures and guidelines to maintain safe working environments.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Resolved issues quickly to maintain productivity goals.
- Assisted in training new employees on production processes, ensuring seamless integration into the team.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
Leading Stations Assistant
Metro Trains Melbourne
2021.04 - 2023.02
- Oversee safety and delivery of over 1000's of customers and passengers throughout busiest station in Melbourne daily.
- Served as primary point of contact for customer inquiries and questions
- Investigated safety concerns and incidents to prepare detailed reports for superiors
- Increased product knowledge to improve 'myki' sales and provide accurate advice to customers
- Stayed attentive to all surroundings in order to prevent hazards and conflict amongst customers
- Attended to customers with special needs - in particular the elderly and disabled.
Appointment Setter
ELEMENTAL SOLAR
2018.12 - 2021.01
- Provided potential customers with information about solar panel services to acquire interest in scheduling appointments.
- Reduced appointment cancellations by consistently confirming dates and times with clients via phone calls and emails.
- Answered over 50 phone calls daily and answered questions from potential customers.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Maintained a high level of knowledge about company products and services, to increase potential sales.
Education
Certificate III in Rail customer service - Logistics Management
Metro Academy
Melbourne, VIC10.2020
VCE certificate -
Melton Secondary College
Melton01.2018
Skills
- Solution seeker
- Teamwork and Collaboration
- Excellent Communication
- Multitasking Abilities
- Dependable and Responsible
- Customer Relations
- Critical Thinking
- Data Entry
Hobbies and volunteer work
cooking, netball, playing instruments, gaming, spending time with family, Volunteer at the local rugby league club Melton Broncos, Work with organizations that are tied with my church such as RED CROSS donations
Timeline
Administration Assistant
Tilley's Soap- (Work Experience)
2024.04 - 2024.05
Production Worker
Advance Chemicals
2023.03 - 2024.04
Leading Stations Assistant
Metro Trains Melbourne
2021.04 - 2023.02
Appointment Setter
ELEMENTAL SOLAR
2018.12 - 2021.01
Certificate III in Rail customer service - Logistics Management
Metro Academy
VCE certificate -
Melton Secondary College
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