Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

Sariah Sorvino

Horsley,NSW

Summary

As a highly motivated young woman I am currently working in aged care at Home Instead. A proud mum of two young boys. I have excellent communication skills, work efficiently as part of a team and have developed extensive customer service skills through my various vocation experiences and work placement training. I have demonstrated initiative, maturity and responsibility through my work placements and aim to further my skills in the workplace environment. I pride myself in conducting a strong work ethic and have the ability to adapt well to various and challenging roles within my work environment.

Experienced non-medical Care Provider offering one year of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail.

Hardworking aged care worker with strong background assisting organization with daily tasks. Dedicated and adaptable when tackling various duties and offering help to staff. Upbeat and enthusiastic when accepting instructions with accurate follow through.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Aged Care Worker

Home Instead Senior Care
Shellharbour, NSW
01.2022 - Current
  • Remained alert to problems or health issues of clients and competently responded.
  • Documented residents' mental status, sleep and eating patterns in medical record books.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Monitored and assisted residents through individual service plans.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Shopped for groceries regularly in order to keep house stocked with necessities.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Scheduled and accompanied clients to medical appointments.
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.

Mother

Stay At Home Mum
10.2017 - 12.2021
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Carried out day-to-day duties accurately and efficiently.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Tasted, smelled and pierced food with fork to verify sufficient cooking.
  • Planned and implemented integrated lessons to meet national standards.
  • Kept children on-task with proactive behavior modification and positive reinforcement strategies.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Instructed children in crafts and other activities to promote gross and fine motor skills.
  • Familiarized children with basic concepts of music such as notes, tempo, symphony, beats, compositions and chords.

Retail Assistant

Haworth Music Centre Work Experience
Fairy Meadow, NSW
04.2016 - 04.2016
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collected and analyzed customer information to prepare product or service reports.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Waitress

The Groove Train Work Experience
Shellharbour, NSW
11.2015 - 11.2015
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Greeted new customers, discussed specials and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Used cash registers and credit card machines to cash out customers.

Retail Sales Assistant

Target Work Experience
Shellharbour, NSW
11.2015 - 11.2015
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Helped customers complete purchases, locate items and join reward programs.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Greeted customers and helped with product questions, selections and purchases.
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Answered product questions with up-to-date knowledge of sales and store promotions.

Kitchen Assistant

Warilla Sports Club Work Experience
Warilla, NSW
06.2015 - 06.2015
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
  • Distributed food during busy peak periods to drive customer satisfaction.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Prepared dishes for catering events or during high-volume shifts.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Accepted opportunities to learn new skills, improve performance and cross-train for other positions.

Retail Assistant

Bunnings Warehouse Work Experience
Warrawong, NSW
05.2015 - 05.2015
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Identified inadequate materials and faulty equipment and brought to supervisors' attention.
  • Performed general housekeeping and cleaning tasks.
  • Checked packages and merchandise for damage and notified vendors.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
  • Operated RF scanners to track merchandise and verify contents of containers.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Exceeded goals through effective task prioritization and great work ethic.

Childcare Volunteer

Warilla Preschool Work Experience
Warilla, NSW
04.2015 - 04.2015
  • Complied with strict safety and organizational regulations, policies and procedures.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Created and implemented diverse educational strategies to boost development.
  • Promoted good behavior with positive reinforcement methods.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Created safe and engaging learning environment for groups of diverse children with various learning styles.

Education

High School Diploma -

Five Islands Secondary College
Port Kembla, NSW
09.2016

Illawarra High School
Lake Illawarra, NSW
08.2014

Skills

  • Energy and Physical Stamina
  • Customer Service
  • Brand Promotion
  • Incapacitation care
  • Household Cleaning
  • Personal Hygiene Assistance
  • Care Planning
  • Client Records Management
  • Diet and Nutrition
  • Decision Making
  • Planning and Leading Activities
  • Calendaring and Scheduling
  • Cleaning and Sanitizing
  • Multitasking and Prioritization
  • Imaginative Play-Based Learning
  • Social and Emotional Development
  • Caring and Responsible
  • Relationship Building
  • Menu Planning
  • Attention to Detail
  • Active Listening
  • First Aid/CPR
  • Multitasking Abilities
  • PPE Compliance
  • Training and Development
  • Organization and Time Management
  • Dependable and Responsible
  • Self-Motivated
  • Compassionate and Caring
  • Personal Service
  • Attentive to People
  • Bedside Care
  • Mobility Assistance
  • Medication Documentation
  • Appointment Scheduling
  • Housekeeping Duties
  • Arts and Crafts
  • Child Safety
  • Creating Good Habits
  • Praise and Encouragement
  • Promoting Good Behavior
  • Meal Preparation
  • Potty Training
  • Good Decision Making
  • Age-appropriate Recreational Activities
  • Grocery Shopping
  • Teaching Empathy
  • Exercise safety
  • Exercise assistance
  • Plant care
  • Cake baking
  • Lawn Mowing
  • Feedback Acceptance
  • Patient Care Assessment

Additional Information

Roger Wellings

Family Friend

42943799

roger@rawstrategy.com.au


Shelly Mainon

School Business Partnership Manger

Workplace learning illawarra

0412688761


Toni Lachlan

Scope Home Access Corporate Services Manger

0416153504

TLachlan@scopehomeaccess.com.au


Harriet Cox

Director Home Instead

0407204888

harriet.cox@hiscwollongong.com.au




Certification


  • Retail certificate
  • hospitality certificate
  • white card
  • RSA
  • CPR
  • First Aid

Timeline

Aged Care Worker

Home Instead Senior Care
01.2022 - Current

Mother

Stay At Home Mum
10.2017 - 12.2021

Retail Assistant

Haworth Music Centre Work Experience
04.2016 - 04.2016

Waitress

The Groove Train Work Experience
11.2015 - 11.2015

Retail Sales Assistant

Target Work Experience
11.2015 - 11.2015

Kitchen Assistant

Warilla Sports Club Work Experience
06.2015 - 06.2015

Retail Assistant

Bunnings Warehouse Work Experience
05.2015 - 05.2015

Childcare Volunteer

Warilla Preschool Work Experience
04.2015 - 04.2015

High School Diploma -

Five Islands Secondary College

Illawarra High School

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Sariah Sorvino