Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarie-Anne Edwards

Cranebrook

Summary

Experienced Office Management and Administration Professional optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

5
5
years of professional experience

Work History

Scheduling Coordinator

Dialysis Australia
04.2024 - Current
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Maintained regulatory compliance by staying up-to-date with industry standards and ensuring adherence to appropriate policies/procedures during clinical operations.
  • Reduced hospital readmissions with effective discharge planning and patient education on self-care management.
  • Managed budgets effectively by tracking expenditures accurately and adhering strictly to approved financial allocations for each project or initiative undertaken.
  • Assisted in recruitment efforts to attract top nursing talent, contributing towards building a highly competent workforce capable of delivering exceptional care services at all times.
  • Increased patient satisfaction scores by addressing concerns promptly and advocating for their needs within the healthcare team.
  • Collaborated with physicians to develop individualized care plans that addressed specific patient needs, resulting in better health outcomes.

Clinical Trials Coordinator

Healthcare Logistics
01.2023 - 04.2024
  • Actively participated in investigator meetings where study goals were reviewed while gaining insights into best practices from industry peers.
  • Optimized trial efficiency through meticulous data management and timely report submissions.
  • Supported successful grant applications by providing detailed information on ongoing trials and projected outcomes.
  • Ensured patient safety by closely monitoring adverse events and promptly reporting to regulatory agencies.
  • Maintained strict adherence to study protocols, contributing to high-quality trial outcomes.
  • Facilitated timely resolution of protocol deviations by collaborating with relevant stakeholders and implementing corrective measures.
  • Gathered, processed, and shipped lab specimens.

Coldchain Storeperson

Healthcare Logistics
01.2023 - 04.2024
  • Picked stock according to order sheets and prepared for transport.
  • Operated equipment such as hand trucks, pallet jacks on daily basis.
  • Assisted in training new employees, sharing knowledge of store procedures and best practices.
  • Managed receiving area efficiently by organizing incoming shipments and verifying accuracy against purchase orders.
  • Contributed to successful annual inventory counts, ensuring accuracy and efficiency throughout the process.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Restocked shelves and helped customers locate desired items.
  • Received and checked incoming goods for damage and discrepancies with paperwork.
  • Ensured timely delivery of hazardous materials by closely monitoring shipment progress and addressing any issues that arose during transit.
  • Demonstrated strong organizational and time management skills while working in Minus 30 degree Cold Storage for extensive hours.
  • Demonstrated strong organizational and time management skills while working in 40 degree Humidity chambers for extensive hours.

Sales Consultant

Doors Blinds & Shutters Direct
01.2021 - 12.2021
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Followed up with existing customers to provide additional support and address concerns.
  • Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
  • Responded to telephone and in-person requests for information.
  • Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
  • Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Eye Technician

Dr Lim's Eye Surgery
01.2020 - 01.2021
  • Improved patient satisfaction by providing thorough eye examinations and detailed explanations of their visual health.
  • Delivered accurate diagnostic testing results by closely following established protocols and using advanced ophthalmic equipment.
  • Maintained a clean and organized workspace, ensuring proper sterilization of equipment for optimal patient safety.
  • Supported office administration tasks such as billing, coding, and maintaining electronic medical records for seamless patient care coordination.
  • Triaged phone calls from patients and outside contacts and handled in order of importance.
  • Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
  • Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
  • Instilled anesthetic drops and assisted in laser treatments and minor procedures.
  • Measured intraocular pressure using Goldman and Tonopen tonometry process.
  • Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
  • Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
  • Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
  • Conducted tonometry testing to measure pressure inside patient's eye to determine presence of glaucoma
  • Developed trusting relationships with patients through attentive listening skills and genuine interest in their visual wellbeing.

Education

Diploma - Youth Work

Chisholm Institute
Melbourne, VIC

Certificate III - Commercial Cookery

Drysdale Tafe
Hobart

Certificate II - Hospitality

Drysdale Tafe
Hobart

Certificate III - Horticulture

Drysdale Tafe
Hobart

Skills

  • Strong work ethic
  • Effective multitasking
  • Time management skills
  • Attention to detail
  • Strategic planning
  • Critical thinking
  • Data entry
  • Verbal and written communication

Timeline

Scheduling Coordinator

Dialysis Australia
04.2024 - Current

Clinical Trials Coordinator

Healthcare Logistics
01.2023 - 04.2024

Coldchain Storeperson

Healthcare Logistics
01.2023 - 04.2024

Sales Consultant

Doors Blinds & Shutters Direct
01.2021 - 12.2021

Eye Technician

Dr Lim's Eye Surgery
01.2020 - 01.2021

Diploma - Youth Work

Chisholm Institute

Certificate III - Commercial Cookery

Drysdale Tafe

Certificate II - Hospitality

Drysdale Tafe

Certificate III - Horticulture

Drysdale Tafe

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Sarie-Anne Edwards