Summary
Work History
Education
Skills
Certificates And Licenses
Availability
References
Work Availability
Quote
Timeline
Bartender
Sarim Sa

Sarim Sa

Cartwright,NSW

Summary

Driven and an inspiring individual,of 15 years of customer service with 1-year management. With the amount of experience in the customer service industry, it has taught me to be patient, able to communicate with various different customers, and can easily adapt with every situation and ability to work independently with no supervision.

Hardworking and have a positive mindset,and attitude with a solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.

Responsible with 10 years of experience in fast-paced service settings. Systematic about taking accurate orders, keeping customers happy and supporting team success.

Work History

Customer Service,,waitress and Kitchen Hand

Shawarma Night and Gelato
Liverpool , NSW
02.2023 - Current
  • Provided excellent customer service to ensure repeat customers.
  • Developed positive relationships with regular customers through friendly conversation.
  • Cleaned dining room chairs, tables,regularly sorting products for restocking
  • Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
  • Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Followed all safety and sanitation regulations when handling food or drinks.
  • Brought food and beverages to tables in a timely manner.
  • Answered phone calls for reservations or takeout orders in a professional manner.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Replenished condiments, silverware, napkins. as needed during meal services.

Bartender

The Crescent Fairfield
Fairfield , NSW
08.2021 - 12.2022
  • Customer service
  • Performed opening and closing duties including restocking supplies.
  • Greeted customers and provided excellent customer service.
  • Developed good working relationships with fellow employees through effective communication.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Processed payments accurately and efficiently with POS system.
  • guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Remained calm and poised during busy periods, promoting great customer service to guests.

Sales Assistants (General)

The SmithFamily
07.2020 - 10.2020
  • Assisted customers in locating merchandise and making purchases decisions
  • Unpacking shipment, stocked, priced inventoried merchandise, ready for in-store sales
  • Designed creative window and in-store displays to increase sales
  • Demonstrated interest in customers by carefully listening for their key concerns and resolving problems, with a outcome of a purchase
  • Maintained cleanliness of workspace in-store and back room
  • Assortment of garments in a colour coded system.

Sales Assistant / Duty Manager

Voodoo
01.2014 - 12.2015
  • Decision making
  • Managed a team of 2 employers
  • Short stock ordering and distribution
  • Authorising credit notes
  • Allocate duty to staff members
  • Helped customers find specific products, answered questions, and offered product advice.
  • Assisted customers with returns, exchanges and refunds.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained cleanliness of the sales floor area at all times.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Accepted and completed cash, check and credit card payments.
  • Organized stockroom shelves, racks and bins according to store layout and product categories.
  • Assisted in creating displays to promote products.
  • Fostered relationships with customers to expand customer base and retain business.
  • Tracked inventory levels using point-of-sale systems and restocked shelves accordingly.
  • Identified trends for sale promotions to increase interest or demand in products.

Bar Attendant

Sunnybrook Hotel & Conventions
01.2010 - 12.2012
  • Service of alcoholic and non-alcoholic drinks
  • Draw beer from taps or pour from bottles
  • Changing of beer kegs
  • Assist in cellars
  • Operation of TAB and Keno
  • Maintain workplace hygiene, occupational health and safety and security procedures
  • Prepared mixed drinks, beer, wine, and non-alcoholic beverages in accordance with standard recipes.
  • Ensured that all alcoholic beverages were served responsibly within state regulations, ice,
  • Greeted customers, answered questions, and provided information about the bar's menu.
  • Operated cash registers and handled money transactions accurately.
  • Built excellent relationships with guests to achieve repeat business.
  • Complied with local and state liquor and food handling laws and regulations.
  • Maintained a clean and orderly work area, including stocking glasses and utensils as needed.
  • De-escalated conflicts between intoxicated guests with tact and diplomacy.
  • Collected and processed payments via cash and credit card.
  • Checked identification of customers to verify age requirements for the purchase of alcohol.
  • Attended to up to 200 guests per night in busy environment.

Bar Attendant

Macquarie Hotel
01.2009 - 01.2011
  • Service of alcohol and monitoring gaming area
  • Operate CCU computer and assist with cash out
  • Reset gaming machines when required
  • Operate cash register
  • Customer service and assist with general enquiries
  • Maintain cleanliness of working environment
  • Prepared mixed drinks, beer, wine, and non-alcoholic beverages in accordance with standard recipes.
  • Ensured that all alcoholic beverages were served responsibly within state regulations.
  • Greeted customers, answered questions, and provided information about the bar's menu.
  • Managed closing duties such as restocking items at end of shift.
  • Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
  • Operated cash registers and handled money transactions accurately.
  • Built excellent relationships with guests to achieve repeat business.

Sales Assistant

Tarocash
01.2009 - 01.2010
  • Operated cash register
  • Shop presentation
  • Stock control, sorting of stock
  • Greet customers from the door
  • Working off the floor to and assisting customers with enquiries
  • Greeted customers and provided assistance with product selection.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Assisted customers with returns, exchanges and refunds.
  • Maintained cleanliness of the sales floor area at all times.
  • Accepted and completed cash, check and credit card payments.
  • Assisted in creating displays to promote products.
  • Replenished merchandise on shelves as needed throughout the day.
  • Ensured that all promotional materials were properly displayed in their designated areas.

Admin Assistant

Taxline
01.2007 - 12.2008
  • Filing
  • Customer service
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Handled confidential documents in an organized fashion according to established protocol..
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Scheduled appointments, meetings and events for management staff.

Sales Assistant

LM Fashions
01.2005 - 12.2006
  • Operated cash register
  • Shop presentation
  • Stock control, sorting of stock
  • Greet customers from the door
  • Working off the floor to and assisting customers with enquiries
  • Maintaining cleanliness of store, maintaining stock
  • Helped customers find specific products, answered questions, and offered product advice.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Assisted customers with returns, exchanges and refunds.
  • Accepted and completed cash, check and credit card payments.
  • Assisted in creating displays to promote products.

Medical Receptionist

Ambarvale Medical Centre
01.1998 - 12.2000
  • General admin duties, filing, bulk billing
  • Label tests and send blood samples for testing
  • Maintain cleanliness of working environment.
  • Answered incoming calls, responding to inquiries from patients and other medical offices..
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Managed office phone lines by checking appointments, collected and processed patient payments and maintained patient files.
  • Greeted and checked in patients, updating patient information in computer system.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Entered insurance, demographics and health history into patient database.
  • Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Protected patients by observing strict HIPAA guidelines.
  • Processed referrals for specialist care when requested by physicians or patients

Education

Certificate III in Retail -

01.2017

GED -

St Patrick Girls College
Campbelltown
12-1997

Skills

  • Ability to work autonomously
  • Strong time management skills, including the ability to work well under pressure and prioritise competing demands
  • Experience in bar skills and servicing alcohol
  • Adapt comfortable to my surroundings within the environment of the workplace
  • Strong work ethic and professionalism
  • Eye for detail and ability to consistently deliver strong
  • Ability to learn on-the-job, and quickly learn new skills
  • Reservation Management
  • Food Station Setup
  • Item Promotion
  • Liquor, Wine, and Food Service
  • Point of Sale Systems
  • Special Event Coordination
  • Complex Problem-Solving
  • Sales Techniques
  • Team Collaboration
  • Strong communication and interpersonal skills
  • Service Prioritization
  • Food Safety Understanding
  • Sales Expertise
  • Payment Processing
  • Upselling
  • Cash Handling
  • Regulatory Compliance

Certificates And Licenses

  • Driver’s License
  • Hospitality - Responsible Service of Alcohol Card - NSW
  • Hospitality - Responsible Conduct of Gambling Card - NSW
  • Hospitality - Food Safety - NSW
  • Hospitality - Food Handling - NSW

Availability

I am available: Monday – All Hours Tuesday – All Hours Wednesday – All Hours Thursday – All Hours Friday – All Hours Saturday – All Hours Sunday – All Hours

References

  • Doha ElMasri, Store Manager, Voodoo, 0401503747
  • Manal Aldoumany, Owner, La Maison De cafe, 0426255510
  • Khaldoun Mazin Owner Shawarma Night and Gelato 0404 637 161
  • Louanne De La Rosa Taxline Manager
  • 0401 073 537

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

It is never too late to be what you might have been.
George Eliot

Timeline

Customer Service,,waitress and Kitchen Hand

Shawarma Night and Gelato
02.2023 - Current

Bartender

The Crescent Fairfield
08.2021 - 12.2022

Sales Assistants (General)

The SmithFamily
07.2020 - 10.2020

Sales Assistant / Duty Manager

Voodoo
01.2014 - 12.2015

Bar Attendant

Sunnybrook Hotel & Conventions
01.2010 - 12.2012

Bar Attendant

Macquarie Hotel
01.2009 - 01.2011

Sales Assistant

Tarocash
01.2009 - 01.2010

Admin Assistant

Taxline
01.2007 - 12.2008

Sales Assistant

LM Fashions
01.2005 - 12.2006

Medical Receptionist

Ambarvale Medical Centre
01.1998 - 12.2000

Certificate III in Retail -

GED -

St Patrick Girls College

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