Summary
Overview
Work History
Education
Skills
Certification
References
Personal Information
Timeline
Generic

Sarin Dhungana

Perth,WA

Summary

Operations Support Specialist with over 8 years of experience in Operations Management within the Cleaning Industry, known for strong skills in operational execution and stakeholder engagement developed through roles in commercial environments. As a Cleaning Supervisor/Site Manager and Operations Support professional in airport catering and facilities, I consistently upheld high standards of cleanliness and ensured client satisfaction. In my role at Perth Airport, I collaborated with management to execute cleaning contracts, manage resources, maintain quality standards, and ensure compliance with service level agreements. This background has equipped me with a robust foundation in managing operations smoothly and efficiently across challenging settings.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Operations Support – Aviation

OCS Services
12.2021 - Current
  • As an Operations Support professional managing the cleaning contract at Perth Airport, I was responsible for operational and administrative tasks to ensure efficient and compliant service delivery
  • Overseeing Daily Cleaning and Waste Management: Coordinated with supervisors to maintain cleanliness and hygiene standards across high-traffic airport areas, adapting to varying operational demands
  • Allocating Resources for Cleaning Tasks: Assigned personnel, equipment, and supplies for routine, periodic, and specialized cleaning, ensuring high cleanliness standards and compliance with health and safety protocols
  • Conducting Quality Inspections: Regularly inspected cleaning activities to ensure contract compliance and high-quality standards, implementing corrective actions as needed
  • Supervising and Training Staff: Provided training on cleaning procedures, safety protocols, and airport-specific regulations, ensuring adherence to infection control and PPE requirements for efficient and safe operations
  • Maintaining Health and Safety Compliance: Enforced safe work practices and OHS compliance, conducting safety briefings, monitoring PPE use, and ensuring strict hygiene measures to protect staff and travelers
  • Managing Work Orders: Tracked and prioritized cleaning tasks and maintenance requests to ensure timely completion, coordinating with relevant departments to meet operational needs
  • Coordinating with Airport Departments: Worked closely with airport teams to integrate cleaning services smoothly, ensuring alignment with operational requirements
  • Handling Payroll and Rosters: Managed payroll processes and roster scheduling to ensure accurate and compliant staff coverage across shifts
  • Preparing Inventory Orders and Managing Stock: Monitored inventory levels, preparing orders as needed to maintain essential supplies and disinfectants for high-contact areas
  • Maintaining Equipment: Regularly checked and maintained cleaning equipment, identifying and addressing repair needs to ensure safe, reliable operation
  • Improving Processes: Identified opportunities to enhance cleaning efficiency, implementing adjustments to optimize workflow and service quality
  • Liaising with Stakeholders: Served as one of the primary contacts for stakeholders, clients, and management, addressing any issues or additional requests
  • Documenting Incidents and Hazards: Logged incidents, hazards, and corrective actions to support ongoing improvements in safety and service
  • Ensuring Regulatory Compliance: Adhered to all airport-specific health, safety, and environmental regulations, upholding strict hygiene and infection control practices to ensure a safe airport environment
  • Optimized inventory processes to ensure consistent stock levels, reducing delays and maintaining seamless operations
  • Streamlined resource allocation and task scheduling, resulting in improved productivity and adherence to cleaning schedules across the airport
  • Identified and implemented corrective actions that led to more efficient cleaning workflows and sustained high service levels

Site Manager/Supervisor – Dnata Catering Perth

OCS Services
02.2016 - 11.2022
  • As a Cleaning Site Manager at Dnata Catering, key responsibilities included:
  • Overseeing Cleaning Operations: Managing daily cleaning activities to ensure the site meets strict cleanliness and hygiene standards required by airline catering regulations
  • Supervising and Training Staff: Leading a team of cleaning staff, providing training on cleaning protocols, safety procedures, and compliance with airline and food safety regulations
  • Resource Allocation: Planning and coordinating the allocation of staff, equipment, and cleaning products to meet operational needs effectively
  • Ensuring Compliance: Ensuring all cleaning activities adhere to industry standards, health and safety regulations, and specific airline and catering requirements
  • Conducting Inspections: Performing routine inspections to monitor the quality of cleaning services and ensuring adherence to set standards
  • Inventory Management: Managing and needed
  • Coordinating maintaining adequate stock levels of cleaning supplies and consumables, placing orders as needed
  • Coordinating with Stakeholders: Acting as a liaison between cleaning staff, site management, and airline clients to ensure smooth communication and resolution of any service-related issues
  • Implementing Health and Safety Protocols: Enforcing strict safety measures and hygiene practices to maintain a safe working environment and prevent contamination risks in the catering process
  • Developing Schedules: Creating and managing cleaning schedules to align with the site’s operational hours and client needs
  • Documenting and Reporting: Keeping detailed records of cleaning activities, incidents, inspections, and any corrective actions taken to support continuous improvement
  • Problem Solving: Identifying and addressing any operational challenges or inefficiencies to improve service quality and operational flow
  • Implemented improved cleaning protocols that resulted in consistently high audit scores and positive feedback from airline clients
  • Optimized inventory management practices, resulting in a 15% reduction in supply costs without compromising service quality
  • Built strong relationships with airline clients by addressing their needs swiftly, resulting in improved client retention and satisfaction scores

Supervisor - Edith Cowan University (Joondalup Campus)

ISS Facilities
02.2015 - 01.2020
  • Manage Daily Operations: Oversee cleaning of classrooms, dormitories, labs, and common areas, ensuring all spaces meet hygiene and cleanliness standards
  • Lead and Supervise Staff: Direct and assign tasks to cleaning staff, ensuring efficient performance, adherence to schedules, and quality standards
  • Training and Development: Train new and existing staff on cleaning techniques, safety protocols, and proper use of equipment, promoting a skilled and safety-conscious team
  • Quality Control and Inspections: Regularly inspect cleaning work, ensuring compliance with university policies, health and safety regulations, and high-quality standards
  • Resource and Inventory Management: Monitor stock levels of cleaning supplies and equipment, ensuring availability for daily operations and ordering replacements as needed
  • Scheduling and Shift Management: Develop and manage work schedules, ensuring adequate coverage during peak times and special events on campus
  • Health and Safety Compliance: Enforce safety standards, ensuring staff use appropriate PPE and follow safe work practices to maintain a safe environment for all

Education

Advance Diploma -

Civil Construction Design
ATCWA
02-2025

Skills

  • Resource Management
  • Inventory Management
  • Training Management
  • Stakeholder Management
  • Customer Service Management
  • OHS & Injury Management
  • KPI Management
  • Office Management
  • Waste Management
  • Communication Management
  • Operational management
  • Employee training
  • Client relations
  • Time management
  • Problem resolution
  • Training & Development
  • Quality inspections
  • Health and safety compliance
  • Staff supervision
  • Team leadership

Certification

  • Advance Diploma in Civil Construction Design
  • Biosecurity Training
  • CoVID Cleaning

References

  • Santhy Pallotta, OCS General Manager WA, 0411 512 890
  • Brenadine Alderson, Senior Customer Service Manager/Operations Manager, 0458 555 199

Personal Information

Title: Operations Support – Aviation

Timeline

Operations Support – Aviation

OCS Services
12.2021 - Current

Site Manager/Supervisor – Dnata Catering Perth

OCS Services
02.2016 - 11.2022

Supervisor - Edith Cowan University (Joondalup Campus)

ISS Facilities
02.2015 - 01.2020

Advance Diploma -

Civil Construction Design

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Sarin Dhungana