SARINA WATERMAN
Lobethal
Summary
With a proven track record at Figue Adelaide Hills, I excel in operations management and team leadership, enhancing product quality and customer satisfaction. My expertise in product development and problem-solving has significantly increased efficiency. I bring a dynamic approach to achieving strategic goals, with a focus on innovative solutions and fostering strong employee relations.
Seasoned Operations Manager and talented leader with 15 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
18
18
years of professional experience
Work History
Operations Manager
Figue Adelaide Hills
03.2020 - 01.2025
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Increased profit by streamlining operations.
- Implemented quality control systems to boost overall product consistency and reliability.
- Made confections by hand and ordered ingredients from suppliers.
- Maintained strict adherence to food safety standards during all stages of production, ensuring top-notch product quality.
- Participated in trade shows and tasting events, promoting brand exposure and attracting new clientele.
- Continuously researched industry trends to stay current with evolving consumer demands and preferences in the chocolate market.
- Introduced new tools and equipment for improved precision in chocolate molding, enhancing product consistency.
- Designed limited edition collections around festive themes that became popular among customers leading to increased sales.
- Conducted regular inventory checks for efficient stock management, minimizing ingredient spoilage or shortages.
- Sourced high-quality ingredients from local suppliers for fresher taste and supporting community businesses.
- Managed daily operations including scheduling staff shifts, overseeing order fulfillment, and maintaining a clean work area.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Improved site performance through regular monitoring, updates, and troubleshooting.
- Performed ongoing competitor analysis and market research to identify emerging trends and areas for potential improvement within site architecture and content offerings.
- Developed and executed branding campaigns to educate target audiences on product features, benefits and values.
Operations Manager/Chocolatier
Chocolate @ No 5
03.2008 - 03.2020
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Made confections by hand and ordered ingredients from suppliers.
- Maintained strict adherence to food safety standards during all stages of production, ensuring top-notch product quality.
- Enhanced customer satisfaction by creating visually appealing and delicious chocolate products.
- Participated in trade shows and tasting events, promoting brand exposure and attracting new clientele.
- Continuously researched industry trends to stay current with evolving consumer demands and preferences in the chocolate market.
- Collaborated with the research and development team for continuous improvement in chocolate quality, taste, and presentation.
- Troubleshot and repaired malfunctioning kitchen equipment to maintain team performance levels.
- Streamlined production processes for increased efficiency and reduced waste in the chocolatier workspace.
- Designed limited edition collections around festive themes that became popular among customers leading to increased sales.
- Managed daily operations including scheduling staff shifts, overseeing order fulfillment, and maintaining a clean work area.
- Documented batch production information such as ingredients and amounts, cycle times and temperatures observed.
- Cultivated positive work setting for all employees by actively listening and communicating with team members focused on common goals.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Introduced new menu items to add variety and selections and meet customer preferences.
Food Product Developer
Adelaide Hills Foods
07.2007 - 01.2008
- Expanded portfolio offerings by identifying niche markets opportunities through extensive market research.
- Enhanced product quality by conducting thorough research on food trends and consumer preferences.
- Developed innovative food products for increased market competitiveness and customer satisfaction.
- Formulated new recipes for improved taste and nutritional value, meeting consumer health demands.
- Demonstrated knowledge of industry best practices regarding labeling and packaging.
- Facilitated cost reduction through product improvements.
- Performed regular inspections of production lines to guarantee sanitary environment.
Skills
- Problem-solving
- Catering experience
- Team leadership
- Product development expertise
- Operations management
- Customer service
- Team management
- Employee relations and conflict resolution
Timeline
Operations Manager
Figue Adelaide Hills
03.2020 - 01.2025
Operations Manager/Chocolatier
Chocolate @ No 5
03.2008 - 03.2020
Food Product Developer
Adelaide Hills Foods
07.2007 - 01.2008
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