Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Sarina Castan

Southbank

Summary

As an experienced coordinator and administrator with a strong focus on team collaboration and achieving results, I have a proven track record in coordinating complex tasks and ensuring seamless operations.

I am a highly organised professional, adept at managing schedules and resources, and working closely with internal and external stakeholders and cross-functional teams to streamline and optimise delivery outcomes. Additionally, I have demonstrated expertise in imports, exports, cross-trade shipments, domestic and international markets, including end-to-end supply chain, delivery and stock management, and the preparation and dispatch of complete document sets.

Overview

10
10
years of professional experience

Work History

Carers/family leave
03.2023 - 03.2025

Logistics and Exports Coordinator

AUSFINE FOODS INTERNATIONAL PTY LTD
09.2020 - 03.2023
  • Managing and executing a large and complex portfolio of 20-30 bulk-order domestic, export and cross-trade accounts. Also assisted with Imports when required – FCL, LCL, reefer, bulk & pallet loads - to NZ, Indonesia, China, Taiwan, Korea, SE-Asia, India, NZ, USA, UK & EU, Middle East.
  • End-to-end supply chain responsibility – create Purchase Orders (PO’s) and customer profiles, manage all correspondence (email and phone) with traders, suppliers, warehouse, forwarders, freight, shipping and customers and promptly action, book transport, prepare all documentation, organise clearance, compliance and cartage as per contracts/PO’s, proactively track shipments.
  • Working daily on Contracts/PO’s with traders, sales teams and suppliers, located both in Australia and overseas, to provide administrative support, documentation, certificates, reports, discuss issues with stock allocation and volumes, contract fulfilment or delays with supply chain, and adjust PO’s and volumes accordingly.
  • Main point of contact for stakeholders – build strong relationships with customers, suppliers, traders, sales, finance, warehouses, logistics, forwarders, carriers, local and overseas authorities to coordinate complex orders and ensure smooth operations.
  • Planning and scheduling of deliveries – coordinate cartage, liaise with local or OS transport agents, warehouses, suppliers and customers.
  • Stock management using Dynamics 365 - manage and adjust levels, batches, reconciliation, rotation and replenishment of stock to ensure correct allocation and sufficient volumes as per PO/contract/invoices.
  • Optimise storage, transport, shipping and delivery routes – review quotes, find competitive freight, route and shipping alternatives if available, reconfigure loads, change container type or size to maximise space utilisation and lower costs.
  • Expenses management – EOM and landed costings, review shipping lines, transport and warehouses charges, prepare AP & AR financial summaries for Finance Department, prepare invoices in Xero, respond to any queries from Finance Department.
  • Prepare claims of damaged stock or expired stock and issue Credit Notes.
  • Assisted with classification and customs compliance of goods - reviewed and correctly classified all product lines/goods.
  • Dealing with relevant government authorities and ensuring all documentation, permits and licences are valid and comply with latest legislation, and documentation was correctly lodged and archived.
  • Proactively track and monitor shipments and liaise with local or OS transport agents.
  • Prepare labels - ensure labels on goods comply. Applying for grants, licence and permit applications and renewals with DAFF, Border Force, MPI NZ & NZ Customs Service, US FDA and Halal Authorities using MICOR, BICON, MPINZ, USFDA portals
  • ‘We Care’ award - 2022
  • BSM, Dynamics 365, EXDOCS, ICS, INTRTA & Xero.
  • Contract

Accounts Manager (Exports and Domestic)

KYVALLEY DAIRY GROUP
08.2017 - 07.2020
  • Managing a busy portfolio of 25 - 30 client accounts, comprising of 100+ export reefer containers and 12 -16 flights to China per month, as well as domestic orders, including corporate, private label, OEM and customers in SE Asia and China.
  • Responsible for end-to-end supply chain - documentation, process PO’s and issue invoices, applying for permits, customs clearance and compliance, coordinating freight, cartage and load/transport scheduling, data logger monitoring, and debtor management.
  • Main point of contact for all stakeholders – worked closely with customers both local and overseas, factory, forwarders, warehouses, cartage, shipping lines and airlines, BFA and DAFF.
  • Setting up and managing customer accounts, both domestic and overseas
  • Provide presentations and discuss reports to new and prospective clients, senior executives and GM of Sales.
  • Debtor management for Finance Department – issue invoices through Xero, prepare EOM and EOFY processes and expense claims of GM & self, ensuring expenses fall within allocated budgets, follow up late payments.
  • ‘Go to person’ to resolve customer/ logistics/freight/shipping/document/costing problems and immediately action a solution – incorrect pricing, late receivals, reefer malfunctions, replace bolt seals, data logger issues, transport breakdowns.
  • Responsible for delivery of product with a 98% + ‘Delivery In Full, On-Time’ (DIFOT) rate of a highly perishable product, fresh milk, especially exports to Singapore, Malaysia and China.
  • Submissions to government departments and federal bodies - grants, licence and permit applications and renewals. (Dairy Australia, DFAT, TGA, DAFF, Border Force, GACC (China) & Halal Authorities)
  • Ability to operate in a dynamic, high-pressure environment with highly perishable products by optimising production, scheduling and delivery efficiencies.
  • Work with printers to ensure labels meet TGA, local and export requirements – nutritional panel, contents, approved translations, design and layout.
  • Coordinate and fulfil customer requests and meet deadlines, often at short notice.
  • Responsible for day-to-day liaison and management of Coles & Woolworths SKU’s and accounts
  • Assist with developing new products for corporate customers such as Coles, Woolworths & Ritchies IGA and also for the export market.

Imports and Office Manager

SC CUSTOMS & FREIGHT
01.2015 - 12.2017
  • Managing a portfolio of 10 to 15 import customer accounts including contract creation, import documentation, due diligence and execution, compliance, pricing and landed costings, terms of sale, variations, invoicing.
  • Organising clearance and cartage of Imports –reefer, FCL and LCL goods, managing Customs delays and detention, DAFF tailgates and inspections.
  • Classifying and compiling shipments, preparing all import documentation and lodging & submitting Import Declarations through ICS.
  • Main point of contact for all stakeholders both locally and overseas.
  • Day-to-day office, finance and account administration, correspondence and customer liaison.
  • Dealing with suppliers, DAFF, BFA, shipping lines, freight-forwarders, logistics, warehouses, carriers and consignees.
  • Preparing AP, AR & EOM for bookkeeper – issuing client invoices and billing, ensuring payments within terms, prioritising and responding to any payment queries in a timely manner.
  • Communicate with origin shipping line office, suppliers and consignor when required
  • Responsible for client contracts and fulfilment.
  • Ozdocs and MYOB.
  • (P/T - 20 hours)

Export Coordinator

FOX AND LILLIE PTY LTD
02.2017 - 08.2017
  • Created, prepared, lodged & despatched full export document sets as per contracts and PO’s mainly via Letters of Credit - this included Invoices, OBL’s, HC’s, Insurance, CoO’s & Certificates of Analysis.
  • Responsible for end-to-end supply chain for these contracts - all documentation, customs clearance and compliance, booking cartage and shipping, liaising with overseas agents when required, and proactively monitoring shipments until arrival to minimise delays or problems.
  • Export document and order management - lodging FI, PRA, RFP, HC’s & COO
  • Main point of contact for stakeholders - customers, shipping lines, cartage, BFA, DAFF and banks - to ensure documents lodged and orders fulfilled as per PO’s and documentary requirements.
  • Ensuring LC docs meet UCP 600 requirements & bank lodgement of LC documents
  • Reviewed all invoices and contracts for correct rates and charges.
  • Reviewed contracts, PO’s and invoices to ensure compliance, correct pricing, fulfilment and charges.
  • Created, prepared and reviewed all export documentation as per Letters of Credit with banks.
  • Daily booking of couriers for government, banking and shipping documents.
  • Monitored all cargo both local and overseas to ensure closest delivery to requested ETA to overseas destinations.
  • Cargowise, ICS, EXDOCS and Talman (wool ERP).
  • (Wool Trading/Export)
  • (P/T - 30 hours)
  • Maternity leave contract

Export Coordinator

KYVALLEY DAIRY GROUP
03.2015 - 12.2016
  • Prepared and coordinated all export shipping and export documentation for weekly export loads - including customs clearance and compliance, liaising with factory to schedule load times, organising cartage and shipping, and monitoring shipments until arrival to minimise any issues or delays.
  • Responsible for order fulfilment, direct customer liaison and complaint handling.
  • Main point of contact for all stakeholders - both domestic and overseas.
  • Assisted finance with debtor management - invoicing, end of month processes and expense claims with Xero.
  • Managed travel arrangements, preparation of board packs and presentations, correspondence and file management.
  • Day-to-day running and administration of Melbourne office.
  • Managed all aspects of exports and sales when Sales Manager was overseas or on leave.
  • Met sales budget targets and divisional goals.
  • (P/T - 20 hours)

Education

Bachelor of Arts (Honours) And Economics -

Monash University
Clayton, VIC

Diploma of Customs Broking - undefined

IFCBAA

Skills

  • Supply Chain - documentation, inventory, logistics & compliance
  • Working within a regulatory framework - MICOR, BICON, MPINZ
  • Microsoft Dynamics 365 & Office Suite, BSM, Cargowise, Ozdocs
  • Go to person’ to resolve issues - supply, delivery, freight, stakeholders
  • Working with local and overseas teams
  • Managing own workload, proactive and adaptable
  • Highest level of customer care and attention
  • Collaborative team player but can also work autonomously
  • Problem solving - time and crisis management skills
  • Able to multitask and works well under pressure
  • Skilled in streamlining processes to ensure maximum efficiency
  • Excellent attention to detail, written and verbal communication skills

Accomplishments

Received ‘We Care’ award while working at Ausfine Foods International for exceptional customer service.

Languages

Italian
Native or Bilingual
Greek
Limited Working

Timeline

Carers/family leave
03.2023 - 03.2025

Logistics and Exports Coordinator

AUSFINE FOODS INTERNATIONAL PTY LTD
09.2020 - 03.2023

Accounts Manager (Exports and Domestic)

KYVALLEY DAIRY GROUP
08.2017 - 07.2020

Export Coordinator

FOX AND LILLIE PTY LTD
02.2017 - 08.2017

Export Coordinator

KYVALLEY DAIRY GROUP
03.2015 - 12.2016

Imports and Office Manager

SC CUSTOMS & FREIGHT
01.2015 - 12.2017

Diploma of Customs Broking - undefined

IFCBAA

Bachelor of Arts (Honours) And Economics -

Monash University

Similar Profiles

CREATE PROFILE
Sarina Castan