SARITA

• Managed 15–20 loan servicing activities daily, including cashflow preparation, repayments, rate resets, and interest/principal movements.
• Reviewed, validated, and actioned financial documents with high accuracy, ensuring timely processing aligned with internal controls.
• Generated and quality-checked loan notices including repricing, rate sets, rollovers, drawdowns, and scheduled repayments.
• Investigated and resolved position discrepancies, overpayments, underpayments, and reconciliation breaks within strict SLAs.
• Responded to 50+ stakeholder queries daily, delivering clear, timely communication to clients, agents, and internal teams.
• Contributed to audit, compliance, and regulatory reporting, ensuring all servicing activities met control standards.

• Communicated complex loan information clearly to internal teams and external agents — ensuring all parties understood key dates, repayments, and loan conditions.
• Handled high-volume customer and stakeholder emails with accuracy and clarity, ensuring timely responses and exceptional service.
• Built strong working relationships with cross-functional teams to resolve issues quickly and support smooth loan processing.
• Trained and onboarded new team members, improving team capability and knowledge sharing.

• Handled 50+ customer cases daily while maintaining high satisfaction scores.
• Troubleshot Outlook issues and provided product education.
• Maintained accurate case logs for compliance and audit review.
• Streamlined workflows, reducing response times and increasing overall productivity.
• Enhanced customer satisfaction by streamlining communication channels and improving response times.
• Established long-term client relationships through consistent delivery of high-quality products and services.
• Interacted well with customers to build connections and nurture relationships.

• Processed corporate actions failing STP by applying SOP rules and validating event details.
• Notified internal teams of high-priority events requiring immediate action.
• Investigated and cleared TLM breaks to support reconciliation accuracy.
• Assisted with event creation, instruction setup, entitlement validation, and claims processing.
• The inputs from our department are supporting them to Entitlement calculation, Payments, Reconciling and Reporting.
• Providing support to Corporate Actions team like Event Creation, Claims Processing, Instructions processing to set up.
• Dispatch and control is the set up and end point of the Corporate actions hence ensuring there is review and checks to avoid any uncertainty with events.