Sarith C Mannodiyil

Company Overview: Petroleum & FMCG

• Assist customers with purchases and product inquiries, ensuring a positive experience and maintaining professionalism under pressure.
  •Operate cash register with 99% accuracy across 150 daily transactions while adhering to financial protocols.
  •Maintain inventory, cleanliness, and compliance with health, safety, and environmental regulations.
  •Conduct routine equipment checks, addressed issues promptly, and ensured the station remained organized and functional.

Company Overview: Transport and Logistics

• Delivered excellent customer service by promptly addressing inquiries and resolving issues, achieving high satisfaction rates.
• Strengthened sales performance through effective communication and fostering strong relationships with customers and business partners.
• Conducted supplier evaluations and negotiated contracts, ensuring quality, cost efficiency, and achieving a 12% supply chain cost reduction.
• Demonstrated strong analytical skills in budget management, monitoring expenditures, and generating data-driven reports using Excel to streamline processes.
• Optimized inventory operations through Oracle E-business modules, maintaining stock levels and enhancing efficiency.
• Managed office supplies and maintenance requests, ensuring timely resolutions, optimal inventory levels, and smooth administrative functions.
• Oversaw compliance and fixed asset management, including timely renewal of vehicle insurance, registration, property and public liability coverage, and other legal requirements.
• Led procurement and inventory teams, achieving a 15% reduction in supply chain costs while engaging with stakeholders to align goals, meet deadlines, and improve service delivery.

Company Overview: E Commerce Platform

• Coordinated schedules and documentation, achieving 95% accuracy and reducing conflicts effectively.
• Supervised payroll for 50+ employees, ensuring 100% on-time and error-free payments consistently.
• Drafted and disseminated professional communications, enhancing efficiency by 30%.
• Managed duty rosters and resource allocation, boosting productivity by 20% and cutting overtime expenses by 15%.
• Monitored KPIs and introduced quality control measures, improving operational efficiency by 25%.
• Delivered employee training programs, ensuring compliance and achieving zero health and safety violations.
• Streamlined inventory management systems, maintaining 95% stock availability, and reducing waste by 25%.
• Optimized processes and workflows to improve resource utilization and operational outcomes.
• Evaluated current operational practices and suggested improvement strategies.
• Served as a liaison between employees and upper management, addressing concerns promptly to maintain a positive work environment.
• Enhanced communication between departments through regular meetings, reports, and updates.
• Consistently met deadlines under high-pressure situations, demonstrating strong multitasking abilities.

Company Overview- Motor Vehicle Insurance Sector

• Handled claim enquiries, prepared and forwarded claims for evaluation, and kept customers informed
• Responded to over 240 customer inquiries monthly, preparing accurate documentation and ensuring timely resolutions.
• Supported administrative operations by liaising with vendors and maintaining records, improving office efficiency by 15%.
• Coordinated with evaluators and stakeholders, promptly resolving 95% of issues within designated timelines.
• Managed inventory, orders, and inbound calls, achieving a 98% satisfaction rate from clients and stakeholders.
• Processed a high volume of claims, preparing and submitting documentation while maintaining a 100% confidentiality rate for over 3,000 records.
• Delivered training sessions for 30+ new hires, enhancing their skills in claims handling, policy interpretation, and negotiation techniques.
• Reduced claim processing errors by 20% through thorough investigations and accurate policy interpretation.
• Identified and addressed fraudulent claims, collaborating with law enforcement to uphold ethical practices.
• Enhanced customer satisfaction by 25% through empathetic communication, timely updates, and clear explanations of claim outcomes

Company Overview-Education and Health Care Sector

• Managed operators and assets across the education, medical, and healthcare sector, overseeing administration, procurement, and payroll processes, ensuring 100% compliance with operational standards.
• Planned and executed SOPs while conducting internal audits, achieving a 15% improvement in procedural adherence and operational efficiency.
• Negotiated supplier contracts and performed comprehensive assessments, reducing supply chain costs by 12% through strategic sourcing and diversification.
• Streamlined inventory processes using Oracle E-Business modules, maintaining optimal stock levels, and reducing stock discrepancies by 20%.
• Monitored expenditures and budgets, ensuring financial accountability and achieving a 10% cost reduction in departmental operations.
• Conducted employee training and monitored KPIs to meet quality control standards, ensuring consistent compliance and operational excellence.
• Facilitated community engagement through fieldwork and meetings, fostering relationships in remote areas and contributing to culturally sensitive decision-making.
• Drafted policy support documents and collaborated with stakeholders to enhance community relations and implement sustainable initiatives.
• Coordinated cross-departmental initiatives, improving communication and collaboration between teams by 25%.
• Championed continuous improvement initiatives that resulted in streamlined workflows and more efficient operations across the board.
• Maintained accurate records of departmental expenses and budget allocations, ensuring financial accountability within the team.

Company Overview: Education and Health Care Sector

• Coordinated schedules, maintained records, and managed documentation to ensure smooth administrative operations, organizing over 150 reports monthly.
• Supervised payroll processes, ensuring accuracy and timely payments for over 50 employees on a
• Drafted, reviewed, and disseminated professional communications, handling approximately 40 correspondences weekly to maintain efficient information flow.
• Managed duty rosters and resource allocation, optimizing the productivity of a team of 30 employees.
• Monitored KPIs and implemented quality control measures, contributing to a 15% improvement in operational efficiency.
• Ensured compliance with health and safety regulations while delivering training programs to over 25 employees quarterly.
• Oversaw inventory management systems to maintain stock levels and minimize waste, reducing excess inventory by 20%.
• Increased client base by identifying new business opportunities and cultivating strong relationships with key decision-makers.
• Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
• Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.

• Company Overview: FMCG Retail Sector .
• Supervised administration, procurement, and payroll processes, ensuring 100% compliance with company policies.
• Conducted daily promotions, PV checks, and audits, increasing compliance rates by 15%.
• Managed payroll and prepared timesheets for over 50 employees, ensuring 100% error-free processing.
• Forecasted stock needs and optimized procurement, maintaining stock availability at 95%.
• Monitored shrink values and reduced damages by 20% through effective investigation and controls.
• Trained staff, improving customer service ratings by 25% and maintaining high satisfaction levels.
• Planned marketing activities and promotions, boosting product sales by 18%.
• Analyzed stock variance, reducing discrepancies by 30% through detailed reporting and analysis.
• Managed scheduling, record-keeping, and inbound calls, achieving a 98% response rate for customer inquiries.
• Aided colleagues, managers, and customers through regular communication and assistance.
• Drafted and distributed invoices for outstanding payments.

• Company Overview: Inventory and Stock Auditing Sector .
• Led a team of 20-30 employees, overseeing stocktaking counts, consignment checks, asset management, administration, and payroll with consistent operational excellence.
• Conducted stock audits and managed accounts, reducing discrepancies by 20% through detailed assessments.
• Handled administrative tasks and prepared accurate timesheets for 100% on-time payroll processing.
• Maintained operational standards and ensured full compliance with industry regulations.
• Trained and onboarded new staff, enhancing team performance and improving customer service satisfaction by 25%.
• Managed inbound calls and effectively communicated with clients, stakeholders, and vendors, resolving inquiries with a 98% success rate.
• Identified discrepancies promptly, minimizing operational impact and reducing resolution time by 30%.
• Promoted workplace safety and ensured 100% compliance with health and safety regulations during audits.
• Delivered audit findings clearly to stakeholders, tailoring communications to suit various audiences for effective decision-making.