Sarith C Mannodiyil

Company Overview: Transport and Logistics

• Delivered excellent customer service by promptly addressing inquiries and resolving issues, achieving high satisfaction rates.
• Strengthened sales performance through effective communication and fostering strong relationships with customers and business partners.
• Conducted supplier evaluations and negotiated contracts, ensuring quality, cost efficiency, and achieving a 12% supply chain cost reduction.
• Demonstrated strong analytical skills in budget management, monitoring expenditures, and generating data-driven reports using Excel to streamline processes.
• Optimized inventory operations through Oracle E-business modules, maintaining stock levels and enhancing efficiency.
• Managed office supplies and maintenance requests, ensuring timely resolutions, optimal inventory levels, and smooth administrative functions.
• Oversaw compliance and fixed asset management, including timely renewal of vehicle insurance, registration, property and public liability coverage, and other legal requirements.
• Led procurement and inventory teams, achieving a 15% reduction in supply chain costs while engaging with stakeholders to align goals, meet deadlines, and improve service delivery.

Company Overview: E Commerce Platform

• Coordinated schedules and documentation, achieving 95% accuracy and reducing conflicts effectively.
• Supervised payroll for 50+ employees, ensuring 100% on-time and error-free payments consistently.
• Drafted and disseminated professional communications, enhancing efficiency by 30%.
• Managed duty rosters and resource allocation, boosting productivity by 20% and cutting overtime expenses by 15%.
• Monitored KPIs and introduced quality control measures, improving operational efficiency by 25%.
• Delivered employee training programs, ensuring compliance and achieving zero health and safety violations.
• Streamlined inventory management systems, maintaining 95% stock availability, and reducing waste by 25%.
• Optimized processes and workflows to improve resource utilization and operational outcomes.
• Evaluated current operational practices and suggested improvement strategies.
• Served as a liaison between employees and upper management, addressing concerns promptly to maintain a positive work environment.
• Enhanced communication between departments through regular meetings, reports, and updates.
• Consistently met deadlines under high-pressure situations, demonstrating strong multitasking abilities.

Company Overview- Motor Vehicle Insurance Sector

• Handled claim enquiries, prepared and forwarded claims for evaluation, and kept customers informed
• Responded to over 240 customer inquiries monthly, preparing accurate documentation and ensuring timely resolutions.
• Supported administrative operations by liaising with vendors and maintaining records, improving office efficiency by 15%.
• Coordinated with evaluators and stakeholders, promptly resolving 95% of issues within designated timelines.
• Managed inventory, orders, and inbound calls, achieving a 98% satisfaction rate from clients and stakeholders.
• Processed a high volume of claims, preparing and submitting documentation while maintaining a 100% confidentiality rate for over 3,000 records.
• Delivered training sessions for 30+ new hires, enhancing their skills in claims handling, policy interpretation, and negotiation techniques.
• Reduced claim processing errors by 20% through thorough investigations and accurate policy interpretation.
• Identified and addressed fraudulent claims, collaborating with law enforcement to uphold ethical practices.
• Enhanced customer satisfaction by 25% through empathetic communication, timely updates, and clear explanations of claim outcomes

Company Overview-Education and Health Care Sector

• Managed operators and assets across the education, medical, and healthcare sector, overseeing administration, procurement, and payroll processes, ensuring 100% compliance with operational standards.
• Planned and executed SOPs while conducting internal audits, achieving a 15% improvement in procedural adherence and operational efficiency.
• Negotiated supplier contracts and performed comprehensive assessments, reducing supply chain costs by 12% through strategic sourcing and diversification.
• Streamlined inventory processes using Oracle E-Business modules, maintaining optimal stock levels, and reducing stock discrepancies by 20%.
• Monitored expenditures and budgets, ensuring financial accountability and achieving a 10% cost reduction in departmental operations.
• Conducted employee training and monitored KPIs to meet quality control standards, ensuring consistent compliance and operational excellence.
• Facilitated community engagement through fieldwork and meetings, fostering relationships in remote areas and contributing to culturally sensitive decision-making.
• Drafted policy support documents and collaborated with stakeholders to enhance community relations and implement sustainable initiatives.
• Coordinated cross-departmental initiatives, improving communication and collaboration between teams by 25%.
• Championed continuous improvement initiatives that resulted in streamlined workflows and more efficient operations across the board.
• Maintained accurate records of departmental expenses and budget allocations, ensuring financial accountability within the team.

Company Overview: Education and Health Care Sector

• Coordinated schedules, maintained records, and managed documentation to ensure smooth administrative operations, organizing over 150 reports monthly.
• Supervised payroll processes, ensuring accuracy and timely payments for over 50 employees on a
• Drafted, reviewed, and disseminated professional communications, handling approximately 40 correspondences weekly to maintain efficient information flow.
• Managed duty rosters and resource allocation, optimizing the productivity of a team of 30 employees.
• Monitored KPIs and implemented quality control measures, contributing to a 15% improvement in operational efficiency.
• Ensured compliance with health and safety regulations while delivering training programs to over 25 employees quarterly.
• Oversaw inventory management systems to maintain stock levels and minimize waste, reducing excess inventory by 20%.
• Increased client base by identifying new business opportunities and cultivating strong relationships with key decision-makers.
• Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
• Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.

• Company Overview: FMCG Retail Sector .
• Supervised administration, procurement, and payroll processes, ensuring 100% compliance with company policies.
• Conducted daily promotions, PV checks, and audits, increasing compliance rates by 15%.
• Managed payroll and prepared timesheets for over 50 employees, ensuring 100% error-free processing.
• Forecasted stock needs and optimized procurement, maintaining stock availability at 95%.
• Monitored shrink values and reduced damages by 20% through effective investigation and controls.
• Trained staff, improving customer service ratings by 25% and maintaining high satisfaction levels.
• Planned marketing activities and promotions, boosting product sales by 18%.
• Analyzed stock variance, reducing discrepancies by 30% through detailed reporting and analysis.
• Managed scheduling, record-keeping, and inbound calls, achieving a 98% response rate for customer inquiries.
• Aided colleagues, managers, and customers through regular communication and assistance.
• Drafted and distributed invoices for outstanding payments.

• Company Overview: Inventory and Stock Auditing Sector .
• Led a team of 20-30 employees, overseeing stocktaking counts, consignment checks, asset management, administration, and payroll with consistent operational excellence.
• Conducted stock audits and managed accounts, reducing discrepancies by 20% through detailed assessments.
• Handled administrative tasks and prepared accurate timesheets for 100% on-time payroll processing.
• Maintained operational standards and ensured full compliance with industry regulations.
• Trained and onboarded new staff, enhancing team performance and improving customer service satisfaction by 25%.
• Managed inbound calls and effectively communicated with clients, stakeholders, and vendors, resolving inquiries with a 98% success rate.
• Identified discrepancies promptly, minimizing operational impact and reducing resolution time by 30%.
• Promoted workplace safety and ensured 100% compliance with health and safety regulations during audits.
• Delivered audit findings clearly to stakeholders, tailoring communications to suit various audiences for effective decision-making.