Sarmala Gunabalan
Doolandella,QLD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Team Leader
Kalpana Stores
Jaffna, Sri Lanka
01.2013 - 01.2016
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Maintained a positive work environment that promoted collaboration between team members.
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Offered training and support to keep team members motivated and working toward objectives.
- Completed daily quality assurance duties to provide feedback for improvements.
Customer Service Representative
Vinayakar Stores
Jaffna, Sri Lanka
01.2010 - 01.2012
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Education
High School Diploma -
Jidaikadu Maha Vidyalayam High School
Jaffna Sri Lanka12-2003
Skills
- Team Supervision
- Analytical Thinking
- Daily workflow improvement
- Team motivation
- Safety processes and procedures
- Client Service
- Quality Improvement
Accomplishments
- Customer Care Award (May 2015)
Timeline
Team Leader
Kalpana Stores
01.2013 - 01.2016
Customer Service Representative
Vinayakar Stores
01.2010 - 01.2012
High School Diploma -
Jidaikadu Maha Vidyalayam High School
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