SAROJ CHAULAGAIN
Canberra
Summary
Dedicated and knowledgeable IT professional in providing technical assistance and support to end-users. Proficient in diagnosing and resolving hardware, software, and network issues efficiently to minimize downtime and ensure seamless operations. Skilled in deploying, configuring, and maintaining IT systems and infrastructure to meet organizational needs. Excellent communicator with a strong customer service orientation, adept at translating technical concepts into user-friendly language. Proven ability to collaborate effectively with cross-functional teams and prioritize tasks in fast-paced environments. Committed to staying abreast of emerging technologies and industry trends to deliver innovative solutions and enhance user experience. Ready to leverage expertise to contribute to the success of Goodman Fielder by delivering high-quality IT support services.
Overview
1
1
Certification
Work History
Plant Operator
Goodman Fielder
- Ensure all equipment is operated according to Site standards
- Quality Control
- Ensure the highest product quality standards as mentioned
- Pre and Post inspections of the Devices and Machines
- Hazards Management.
Plant Operation Team Leader
Retail Ready Operations Australia (RROA)
- Operating Production Plant as daily orders from the Client
- Ensuring Safety of an Individual or of an Organization
- Managing Staffs when required.
Customer Service Representative
K MART
- Dealing with Customers on daily basic
- Ensure every products on stock to make constant flow of customers.
Education
Bachelor of Information Technology -
Kings Own Institute
Sydney, NSW07.2022
Bachelor of Arts - Psychology
St. Lawerence College
Nepal01.2018
Skills
- Ticketing
- Call Response
- Windows Change
- Driver Update
- Hardware Replacement
- Windows/ Network Troubleshooting
- Ethernet Cable Crimping
- Managing Computer Devices
- Critical Decision-Making
- Problem solving skills
- Works collaboratively with stakeholders
- Builds and sustains effective relationships
Certification
- ITIL4 Foundation
- IT Support and Service
- Fundamentals of Certified Data Management Professional (CDMP)
Contact - Objective
Dynamic IT graduate eager to apply technical expertise and hands-on skills to contribute to a dynamic team and drive innovation in a challenging IT environment. Passionate about continuous learning and growth, with a strong commitment to delivering high-quality solutions that meet organizational objectives.
References
Available upon request.
Extracurricular Activities
Marathon Runner
Landscape Photography
Cycling
Hiking
Timeline
Plant Operator
Goodman Fielder
Plant Operation Team Leader
Retail Ready Operations Australia (RROA)
Customer Service Representative
K MART
Bachelor of Information Technology -
Kings Own Institute
Bachelor of Arts - Psychology
St. Lawerence College
- ITIL4 Foundation
- IT Support and Service
- Fundamentals of Certified Data Management Professional (CDMP)
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