Marathon Runner
Photographer
Poetry
Book Keeping
Culinary Art
Meditation
SAROJ CHAULAGAIN
Canberra,Australia
Summary
Dynamic professional with a strong background in customer service at Woolworths Group, excelling in problem-solving and active listening. Proven ability to enhance product quality and team efficiency, leveraging critical thinking and quality control skills. Committed to delivering exceptional customer experiences while fostering a collaborative work environment.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Woolworths Group
01.2022 - Current
- Assisted customers with inquiries, providing accurate information and ensuring a positive experience.
- Resolved customer complaints effectively, demonstrating strong problem-solving skills.
- Utilized customer service software to log interactions and track issues for follow-up.
- Maintained knowledge of products and services to address customer needs efficiently.
Baker
Three Mills Bakery
06.2023 - Current
- Developed and tested new recipes to enhance product offerings and customer satisfaction.
- Oversaw daily production schedules, ensuring timely delivery of fresh baked goods.
- Trained junior bakers on techniques, safety protocols, and equipment operation.
- Implemented quality control measures to maintain consistency in product standards.
Operator
Goodman Fielder
12.2021 - 06.2023
- Operated production machinery, ensuring optimal performance and adherence to safety standards.
- Monitored product quality throughout the manufacturing process, addressing issues promptly to maintain consistency.
- Coordinated workflow among team members to enhance operational efficiency and meet production schedules.
- Trained new operators on equipment handling and safety protocols, fostering a culture of safety and compliance.
Education
Bachelor of Science - Information Technology
Kings Own Institute
Sydney, NSW07-2020
Bachelor of Arts - Social Work
St. Lawrence College
Nepal 03-2019
Skills
- Team player
- Customer service
- Active listener
- Microsoft
- Quality control
- Time management
- Product presentation
- Data entry
- Critical thinking
Interests
Timeline
Baker
Three Mills Bakery
06.2023 - Current
Customer Service Representative
Woolworths Group
01.2022 - Current
Operator
Goodman Fielder
12.2021 - 06.2023
Bachelor of Science - Information Technology
Kings Own Institute
Bachelor of Arts - Social Work
St. Lawrence College
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