Saroj Karki
Bathurst,NSW
Summary
Adept at elevating customer experiences through expert team management and dynamic leadership, I honed my skills at Oxford Hotel, leading to significant improvements in staff performance and customer satisfaction. Specializing in inventory control and proactive conflict resolution, my approach combines strategic staff supervision with a keen focus on operational excellence, ensuring both efficiency and unparalleled service quality.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Oxford Hotel
Bathurst, NSW
07.2023 - Current
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Certified Restaurant Supervisor
Galli Restaurant
Nepal
04.2021 - 04.2022
Bartender
Double Tree Hotel By Hilton
UAE Dubai
08.2017 - 01.2021
Food and Beverage Attendant
Hilton Worldwide Hotels
Dubai
08.2017 - 02.2018
Education
Bachelor Of Hotel Management - Hospatality
Ritz Hospitality Management College
Balkumari Lalitpur NepalHotel Management - Hospatility
Reliance International Academy
Saraswati Nagar Chabahil Kathmandu 10.2013
High School -
New Horizon High School
Mizoram Board Of School 04.2010
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
Accomplishments
- Cookie star of the month-July 2020(Double tree by Hilton)
- Highest mention for Salt & Tripadvisor for month of February 2019.
- Highest mention for Salt & Tripadvisor for month of March 2019.
- Highest mention for Salt & Tripadvisor for month of January 2019
Certification
- Basic food safety-Food service training 7th of September 2020.
- Basic Food Hygiene Training -Level 2.
- Contribution Hilton Top 3 GPTW UAE -2019 best place to Work.
- Dubai way champion (complete Dubai way level 2 )
- Mixology session conduct by cocktail& Dream School.
Languages
Nepali
Native or Bilingual
English
Full Professional
Hindi
Full Professional
Mizo
Full Professional
Timeline
Restaurant Manager
Oxford Hotel
07.2023 - Current
Certified Restaurant Supervisor
Galli Restaurant
04.2021 - 04.2022
Bartender
Double Tree Hotel By Hilton
08.2017 - 01.2021
Food and Beverage Attendant
Hilton Worldwide Hotels
08.2017 - 02.2018
Bachelor Of Hotel Management - Hospatality
Ritz Hospitality Management College
Hotel Management - Hospatility
Reliance International Academy
High School -
New Horizon High School