Sarojani Jattana
General Manager of Operations
Melton,VIC
Summary
Dynamic General Manager with a proven track record at Aged Care Facility, excelling in operational management and stakeholder engagement. Achieved a 10% reduction in costs through strategic budgeting and resource allocation. Strong leadership and financial acumen drive exceptional care standards and team efficiency, ensuring compliance and enhancing resident satisfaction.
Overview
39
39
years of professional experience
Work History
General Manager of Operations
Aged Care Facility
Melbourne, VIC
01.2021 - Current
- Oversaw day-to-day operations of aged care facility, managing staff, resident care, and facility maintenance to ensure smooth functioning.
- Directing operations as the overseer of an aged care facility, managing a capacity for up to 135 bed home, ensuring adherence to regulatory standards and delivering exceptional care services to residents.
- Developed and implemented policies and procedures to ensure compliance with regulatory standards and provide high-quality care services.
- Coordinated with healthcare professionals, families, and residents to address individual needs and preferences, enhancing overall resident experience.
- Managed budgeting, financial planning, and resource allocation to optimize facility operations.
- Demonstrated strong financial acumen through accurate budget management and forecasting, resulting in a 10% reduction in operational costs over two terms.
- Assessed the quality of care provided and initiated improvements to enhance resident satisfaction.
- Ensured safe and supportive environment for residents, promoting wellbeing and independence through tailored care initiatives.
- Utilizing exceptional organizational skills to streamline administrative processes by integrating online systems for data management, resulting in a 10% increase in team efficiency and timely project delivery.
- Extensive experience in organizations following Aged Care Classification(AN-ACC) model, hence optimized funding allocation and enhanced resource utilization within the aged care facility, resulting in improved financial sustainability and quality of care delivery.
Food and Service Manager
Ravenhall Correction Centre
Ravenhall, VIC
11.2017 - 01.2021
- Supervised and managed 25 full-time staff, and 125 prisoners as kitchen hand, accommodating for about 1900 prisoners proactively overseeing and coordinating the catering services to ensure efficient operation.
- Managed the roster for the catering team, forecasting, planning, and managing leave and absences to ensure coverage of all shifts to meet our service delivery targets.
- Created effective scheduling and rosters to meet requirements and align with business and Fair Work entitlements.
- Collaborated closely with the team to design and implement meal plans for existing prisoners based on their dietary requirements and nutritional standards.
- Arranged daily meetings to plan and organise food production, with experience in bulk cooking.
- Achieved HACCP and Food Safety Standard requirements.
- Maintained and improved food safety and quality culture through the delivery of training and quality awareness programs.
- Ensured food safety handling exceeded industry standard requirements.
- Monitored equipment maintenance and enforced hygienic standards to comply with occupational health and safety requirements.
- Managed people effectively, providing training, coaching, and education to staff.
- Developed training and coaching plans for all industry equipment, with a strong focus on health and safety.
- Advanced knowledge in Health & Safety, Food Hygiene, and Industry requirements, successfully maintaining industry standards.
- Took responsibility and accountability for effective cost and budget management while ensuring monthly targets were achieved, with experience in stock control and ordering procedures.
- Utilised strong negotiating skills while dealing with external suppliers to obtain competitive offers.
- Managed client relations, establishing and sustaining productive relationships with all key stakeholders.
Food & Service Manager
Alfred Hospital
02.2015 - 11.2017
- Oversaw Food & Safety Handling, exceeding industry standard requirements.
- Collaborated with a Dietician to design and implement meal plans for existing patients based on dietary requirements.
- Achieved Hospital Standard Requirement by 100% for internal and external audit systems.
- Oversaw Cost Centre budget management, consistently meeting monthly targets and delivering timely operational reports based on Profit & Loss results.
- Directed stock control processes, effectively monitoring costs and implementing strategies to address variances.
- Managed staff recruitment, training implementation, and career development of existing employees.
- Ensured staffing rosters reflected a cost-effective approach while establishing efficient procedures for maintaining employee records and processing information promptly.
- Cultivated and maintained productive relationships with key stakeholders to enhance client satisfaction.
- Initiated and participated in regular formal and informal meetings with stakeholders to discuss concerning issues in an open and collaborative manner, taking ownership to address solutions promptly.
Food & Beverage Service Manager
Delaware North Group of Companies
02.2012 - 11.2015
- Successfully managed multiple restaurants with up to 80 staff combined.
- Consistently exceeded sales goals by 130% to 180% by leveraging strong customer service and relationship marketing skills and by exceeding food safety quality and standards.
- Exceeded KPIs and sales targets for ten consecutive months.
- Maintained strong financial controls over all business activities, including monthly cash flow forecasting, credit control, budgeting, and profit & loss projections.
- Oversaw business operations, venues, and staff to ensure efficient service delivery.
- Delivered and monitored excellent customer service and high-quality production.
- Managed recruitment, training, and performance measures for employees.
- Encouraged and supported employees with career development and opportunities.
- Created, implemented, and executed new business and marketing plans to increase sales.
- Implemented new cost-effective business plans.
- Achieved excellence in internal and external industry audits.
- Cultivated stakeholder relationships and addressed concerns to enhance business collaboration.
- Administered staff payroll and reconciliation processes to ensure accuracy and compliance.
Retail Business Manager
Farmers Traders
01.2009 - 01.2012
- Exceeded KPIs and sales targets by 10% within the first year.
- Recruited, trained, and coached sales associates to improve product knowledge and sales effectiveness.
- Maintained store presentation and merchandising to align with ongoing marketing campaigns and attract customers.
- Designed and implemented marketing strategies for the department.
- Managed internal and external stakeholders to enhance collaboration and drive business objectives.
- Consistently ensured payroll expectations were compliant and deadlines were met, striving for 100% accuracy and compliance in cash and inventory levels.
Business Manager
McDonald's Group of Companies
01.2003 - 12.2008
- Achieving a Sales Target of above 150% in 5 consecutive years.
- Collaborated with business owner to initiate and implement business plans that generated revenue and improved performance.
- Managed business presentations, addressed customer inquiries, and resolved complaints.
- Oversaw inventory control and monitored budget expenditures to optimize resources.
- Implemented performance monitoring systems to enhance staff productivity and development.
- Designed and implemented training modules to enhance employee skills and knowledge.
- Achieved consistent excellence in nationwide assessments for food and requirements.
Preschool Special Education Teacher
Red Cross Society
Lautoka
03.2000 - 11.2002
Pre School Education
Deshbandu Primary School
Lautoka
01.1995 - 01.2000
Preschool Teacher Leader
Naria Bhartiya School
01.1987 - 01.1991
Education
Certificate - First Aid Certifcate
08.2020
Health and Safety - Work Place Safety Coordinator
06.2007
Diploma - Business Management
02.2006
Certificate - Food Safety Supervisor Certificate
06.2005
Food Handlers National Certificate - Hospitality
04.2004
Early Childhood Education - Diploma in Early Childhood Education
03.1989
Restaurant Management Program - undefined
National Certificate - Real Estate
Skills
- Operations management
- Store and Business Management
- Financial management
- Budget management
- P&L management
- Cash flow analysis
- Business development
- Business performance improvement
- Inventory management
- Logistics management
- Workforce Planning & Management
- Rostering & Scheduling
- Food safety compliance
- OHS Regulations and Compliance Experience & Knowledge
- Audit compliance
- Regulatory compliance
- Project Management
- Managing KPIs
- Exceeding KPIs and Sales Targets
- Performance management
- Stakeholder Management
- Stakeholder engagement
- Interpersonal communication
- Internal Staff Management & Recruitment
- HR Management Responsibilities
- Training and development
- Staff training
- Staff development
- Onboarding and orientation
- Team leadership
- Strong Leadership and Management skills
- Excellent Organisational and Leadership skills
- Superb time management skills
- Time management
- Problem solving
- Troubleshooting and problem solving
- Complex problems analysis
- Process improvement
- Process improvement strategies
- Quality assurance and control
- Quality improvement
- Resource allocation
- Performance monitoring
- KPI tracking
- Management information systems
- Data evaluation
- Business analysis
- Business intelligence
- Contract management
- Procurement management
- Negotiation skills
- Negotiations expert
- Effective communication
- Written and Verbal communication
- Cross-functional collaboration
- Multidisciplinary collaboration
- Strategic partnerships
- Goal setting
- Policy development
- Procedure development
- Incidents management
- Operations monitoring
- Schedule oversight
- Production
- Work flow planning
- Continuous improvements
- Cost reduction and containment
- Microsoft proficiency
- SAP expertise
- MS office
- Customer Centric and Service Delivery
- Customer retention
- Business planning
- Solutions development
- Multi-site operations
- Multi-unit operations management
- Performance reporting
- Management
Languages
Punjabi
Timeline
General Manager of Operations - Aged Care Facility
01.2021 - Current
Food and Service Manager - Ravenhall Correction Centre
11.2017 - 01.2021
Food & Service Manager - Alfred Hospital
02.2015 - 11.2017
Food & Beverage Service Manager - Delaware North Group of Companies
02.2012 - 11.2015
Retail Business Manager - Farmers Traders
01.2009 - 01.2012
Business Manager - McDonald's Group of Companies
01.2003 - 12.2008
Preschool Special Education Teacher - Red Cross Society
03.2000 - 11.2002
Pre School Education - Deshbandu Primary School
01.1995 - 01.2000
Preschool Teacher Leader - Naria Bhartiya School
01.1987 - 01.1991
St Johns - Certificate, First Aid Certifcate
Otago New Zealand - Health and Safety, Work Place Safety Coordinator
New Zealand Qualifications Authority - Diploma, Business Management
Otago University New Zealand - Certificate, Food Safety Supervisor Certificate
New Zealand Qualifications Authority - Food Handlers National Certificate, Hospitality
University of The South Pacific - Early Childhood Education, Diploma in Early Childhood Education
New Zealand Qualifications Authority - Restaurant Management Program,
The Open Polytechnic of Christchurch - National Certificate, Real Estate