SAROJ KUMAR KHADKA
Blacktown,NSW
Summary
Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with one and half years of experience building community and developing social skills through incremental therapeutic techniques.
Overview
19
19
years of professional experience
Work History
Support Worker (living Services)
ALLEVIA
02.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
Disability Support Worker
ABILITY CHOICE CARE
09.2022 - 02.2024
- Provide Personalized Care: Deliver tailored support services, including personal care, community access, and assistance with daily living activities to enhance the independence and quality of life for individuals with disabilities.
- Ensure Safety and Compliance: Implement safety practices and adhere to OH&S standards and regulatory requirements to maintain a safe environment for clients, while actively managing and mitigating potential risks.
- Respect and Adapt to Cultural Needs: Recognize and honor each client's cultural practices, traditional beliefs, and individual preferences, ensuring respectful and personalized support that aligns with their values and needs
E-Bike Mechanic
LIME BIKES
09.2018 - 02.2023
- Conducted thorough inspections of bicycles to identify necessary repairs or adjustments accurately.
- Delivered exceptional customer service by answering questions and offering expert advice on bike maintenance and repairs.
- Solved complex mechanical problems with attention to detail and precision workmanship.
Customer Service Agent II (Disability Services Agent)
QATAR AVIATION SERVICES
09.2016 - 09.2018
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
HR Admin Assistant/ Travel Coordinator
AMERICAN-IRAQI SOLUTION GROUP, LLC (AISG)
01.2010 - 02.2011
- Handled emergency situations calmly while working quickly to find alternative travel arrangements when needed.
- Managed high-volume workload under tight deadlines while maintaining a keen attention to detail in every aspect of the job duties performed.
- Complied with company standards while preparing internal, informal and official documentation.
Administrative Supervisor
PEOPLES HELPFUL INSVESTMENT CO. PVT. LTD.
12.2005 - 01.2010
- Trained new employees on company policies, procedures, software applications.
- Handled sensitive information with discretion by maintaining confidentiality in accordance with company guidelines.
- Provided support during periods of high workload by stepping in to assist with various administrative tasks as needed.
Education
Certificate IV in Disability -
Elite College
Sydney, NSW07.2023
Bachelor's degree in business studies -
Shanker Dev Campus
Putalisadak, Kathmandu07.2010
Skills
- Compassion and empathy
- Communication
- Client Confidentiality
- Transportation Assistance
- Multicultural Sensitivity
- Problem solving
- Teamwork
- Commitment
- Resilience
- Daily living assistance
- Housekeeping and meal preparation
- Independent Living Support
- Documentation And Reporting
Trainings
- First Aid and CPR Training: - (Block Learning, Australia)
- Seizure Management & Administration of Emergency Medication Training: - (Clinical Experts, Australia)
- Medication Awareness and Safety Training: - (Clinical Experts, Australia)
- Handling Customers with Disability (2016): - (Qatar Airways, Qatar)
- Computer Training: - Diploma in Computer, Proficient in MS Office (MS Word, MS Excel, Power Point, Outlook and Wide knowledge in computer and tablet-based data collection applications (New Global Computer & Language Centre, Lalbandi Nepal)
- Human Trafficking Awareness Training (TIPs): -Basic / General Modules (Department of Defence, United States of America)
- Driving: - NWS Driver Licence
References
Available upon request.
Timeline
Support Worker (living Services)
ALLEVIA
02.2024 - Current
Disability Support Worker
ABILITY CHOICE CARE
09.2022 - 02.2024
E-Bike Mechanic
LIME BIKES
09.2018 - 02.2023
Customer Service Agent II (Disability Services Agent)
QATAR AVIATION SERVICES
09.2016 - 09.2018
HR Admin Assistant/ Travel Coordinator
AMERICAN-IRAQI SOLUTION GROUP, LLC (AISG)
01.2010 - 02.2011
Administrative Supervisor
PEOPLES HELPFUL INSVESTMENT CO. PVT. LTD.
12.2005 - 01.2010
Certificate IV in Disability -
Elite College
Bachelor's degree in business studies -
Shanker Dev Campus
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