Saroj Kumar Yadav
Narrabundah,ACT
Summary
Dynamic professional with a proven track record in customer service and problem-solving, honed across roles at Coles Supermarket and SNP Security. Excelled in teamwork, critical thinking, and guest relations, enhancing customer loyalty and operational efficiency. Skilled in concierge software and active listening, consistently achieving high satisfaction ratings. Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills. Polished Hotel Concierge with exceptional qualifications in hospitality management. Dynamic and personable and well-versed in travel arrangements.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Ground Team Member
Coles Supermarket
03.2023 - 07.2024
- Facilitated smooth workflow between departments by communicating updates regarding progress or delays promptly.
- Collaborated effectively with team members to ensure high-quality results in all completed tasks.
- Managed inventory control through accurate tracking of tools, equipment, and supplies used on job sites.
- Provided support for skilled tradespeople by performing various manual labor tasks as required.
- Maintained clean work sites, improving overall organization and safety during construction processes.
- Achieved timely completion of projects by adhering to established schedules and deadlines.
- Supported team members, ensuring clear communication and collaboration for successful project completion.
- Participated in training sessions to continuously improve skills relevant to ground laborer responsibilities.
Customer Service Representative
SNP Security
08.2020 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Concierge Agent
Australian Security Service
11.2018 - 02.2020
- Maintained a clean and welcoming lobby area to create a positive first impression for guests.
- Collaborated with other hotel departments to ensure smooth operations and consistent communication regarding guest requests.
- Addressed guest concerns promptly, resulting in increased customer satisfaction ratings.
- Handled transportation arrangements for guests, including coordinating car rentals and shuttle services as needed.
- Assisted guests with reservations, ensuring a seamless booking experience.
- Maintained comprehensive records of guest preferences, ensuring personalized service and recognition during future visits.
- Provided support during high-stress situations such as natural disasters or power outages, helping maintain order among guests while coordinating necessary resources.
- Provided exceptional customer service by anticipating and addressing guest needs proactively.
- Enhanced guest satisfaction by providing personalized recommendations for local attractions and dining options.
- Managed key inventory system, reducing instances of lost or misplaced keys while maintaining guest privacy.
- Streamlined check-in processes for improved efficiency and reduced wait times.
- Contributed to overall hotel success by actively participating in team meetings and providing input on process improvements.
Education
Bachelor of Science - Bachelor in Information System
Australian Institute of Higher Education (AIH)
Sydney, NSW11.2021
High School Diploma -
Mega College
Sydney, NSW08.2019
Skills
- Teamwork and Comm
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call canter experience
- Cross-cultural sensitivity
- Concierge software knowledge
- Local Area Knowledge
- Guest Relations
- Personal Assistance
Certification
- Certificate III in security officers
- Certificates IV in Disability servers
- First Aid certificates
Languages
English
Professional Working
Hindi
Full Professional
Nepali
Native or Bilingual
Spanish
Elementary
Refrences
Available on demands
Timeline
Ground Team Member
Coles Supermarket
03.2023 - 07.2024
Customer Service Representative
SNP Security
08.2020 - 04.2022
Concierge Agent
Australian Security Service
11.2018 - 02.2020
Bachelor of Science - Bachelor in Information System
Australian Institute of Higher Education (AIH)
High School Diploma -
Mega College
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