Sarolta Rancsó

• Delivered high-quality customer service, resolving inquiries, complaints, and product issues in a timely and efficient manner via phone, email.

• Collaborated with cross-functional teams including sales, technical support, and billing to ensure a smooth resolution of complex issues and provide accurate product or service information.

• Processed customer orders, returns, exchanges, and refunds while adhering to company policies and providing clear instructions to customers.

• Trained and mentored new customer service representatives, contributing to their on-the-job success and improving the overall team performance.

• Greeted and assisted visitors daily, providing a welcoming atmosphere and directing them to the appropriate department or personnel.

• Scheduled and coordinated appointments, meetings, and conference room bookings, ensuring all parties were informed and the calendar was maintained with accuracy.

• Processed incoming and outgoing mail, deliveries, and packages, maintaining organization in the office and ensuring all items were directed to the correct recipients.

• Maintained office supplies inventory, restocking when necessary, and coordinating orders with vendors to ensure timely availability of necessary materials.

• Ensured a clean and organized reception area, representing the company’s professional image at all times.

• Assisted in onboarding new employees by providing orientation on office procedures and facilities, ensuring a smooth integration into the company.

• Digitalizing documents
• Event organization
• Editing social media platforms