Sarosh Mahmud
Southport
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
Randhawa Indian Cusine
05.2024 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Order Taker
Randhawa Indian Cuisine Restaurant
05.2023 - 04.2024
- Managing floor taking orders, maintaining good customer service, and supervising the team.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
Restaurant Manager
Cheezious Restaurant
09.2022 - 04.2023
- Duties were to make the restaurant operations smooth making roosters for the staff and managing inventory for the restaurant.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Manager Food and Beverages
College of Tourism and Hotel Management
06.2021 - 07.2022
- Responsible for the critical Responsible within the Restaurant and Café of the Organization.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Restaurant Manager
Chai Kaafi Café
07.2019 - 03.2020
- This was my own project I started this restaurant and worked as a manager where I was responsible for the service demand marketing and sales of the restaurant.
Order taker
Bundu Khan Restaurant
08.2018 - 04.2019
- Worked as a host my job duties were to welcome the guest and being an order taker my duty was to take food orders from guests.
Housekeeping Supervisor
Maisonette Hotel
06.2017 - 01.2018
- Worked as a housekeeping supervisor and managed the status of rooms.
Education
Fsc (Pre-Medical) Intermediate -
Punjab College
GDHM level 6 (Graduation) -
College of Tourism and Hotel Management
MSc Tourism and Hospitality Management (Masters) -
University of the Punjab New Campus
English language Course -
Griffith University
Gold Coast, AustraliaDiploma of Kitchen and Hospitality Management (Present) -
Chalton Brown College
Gold Coast, AustraliaSkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Operations Management
- Sales Techniques
- Policy Implementation
Certification
- International English Language Testing System (IELTS) 6.5 band
- Responsible Service of Alcohol (RSA)
Personal Information
- Date of Birth: 10/15/99
- Marital Status: Single
Hobbies and Interests
- Reading books
- Playing Cricket
Projects
Chai Kaafi (A cafe im Lahore Pakistan)
This was the restaurant that i made i was the owner and manager of that restaurant.
Quote
Judge a man by his questions rather than his answers.
Voltaire
Book reading
i like to read books that help to shine my personality
Timeline
Manager
Randhawa Indian Cusine
05.2024 - Current
Order Taker
Randhawa Indian Cuisine Restaurant
05.2023 - 04.2024
Restaurant Manager
Cheezious Restaurant
09.2022 - 04.2023
Manager Food and Beverages
College of Tourism and Hotel Management
06.2021 - 07.2022
Restaurant Manager
Chai Kaafi Café
07.2019 - 03.2020
Order taker
Bundu Khan Restaurant
08.2018 - 04.2019
Housekeeping Supervisor
Maisonette Hotel
06.2017 - 01.2018
Fsc (Pre-Medical) Intermediate -
Punjab College
GDHM level 6 (Graduation) -
College of Tourism and Hotel Management
MSc Tourism and Hospitality Management (Masters) -
University of the Punjab New Campus
English language Course -
Griffith University
Diploma of Kitchen and Hospitality Management (Present) -
Chalton Brown College
- International English Language Testing System (IELTS) 6.5 band
- Responsible Service of Alcohol (RSA)
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