Sarri Coles
Gold Coast,QLD
Summary
A highly qualified and professional Customer Service Coordinator with a proven track record of successfully managing a skilled workforce in fast-paced environments. I possess strong creative and analytical skills, along with a keen eye for detail. With a passion for delivering exceptional results, I take pride in my work and consistently strive for excellence. Through dedication and a diverse range of roles, I have developed a comprehensive skill set across all facets of business.
Overview
15
15
years of professional experience
Work History
Customer Service & Inside Sales Coordinator
Marine Power International
01.2019 - Current
- Proactively develop and maintain strong customer and key stakeholder relationships
- Ensure accurate data entry and sales order processing, maintaining high standards of efficiency
- Proficiently handle dispute resolution to achieve customer satisfaction
- Contribute to successful marketing and sales programs
- Professionally answer and direct incoming phone calls
- Manage order entry and accounts to streamline processes
- Maintain a strong focus on quality control for optimal customer experience.
Queensland Warehouse Manager
Marine Power International
01.2012 - 01.2019
- Successfully hired and trained a skilled workforce, ensuring high performance through effective management and KPI tracking
- Maintained a safe, efficient, and ethical workplace, strictly adhering to company policies and procedures
- Planned and coordinated major events to enhance business opportunities
- Implemented rigorous quality control measures to ensure product excellence
- Responsible for all aspects of inbound, storage, and outgoing finished goods.
Customer Service Coordinator
Marine Power International
01.2009 - 01.2012
- Provided valuable support as a Personal Assistant to the QLD Warehouse Manager and State Manager
- Accurately handled data entry and sales order processing
- Demonstrated exceptional customer service skills and effectively resolved disputes
- Managed accounts receivable and maintained stock control
- Ensured smooth day-to-day operations of the office.
Education
Lean Six Sigma Green Belt -
Brunswick Group
2018
Certificate III & IV in Health & Fitness -
HPC
2017
Diploma of Management -
Arrow Training
2014
Certificate III & IV in Transport & Logistics -
Busy at work
2010
Skills
- Adaptability in changing segments to drive success
- Effective time management to meet deadlines
- Strong leadership abilities to inspire and motivate teams
- Exceptional problem-solving skills for efficient resolutions
- Proficient in computer literacy and project management tools
- Clear and concise communication to facilitate collaboration
- Proactive decision-making for optimal outcomes
- Team player with a focus on safety and well-being
- Positive mindset to foster a productive work environment
References
References available upon request.
Timeline
Customer Service & Inside Sales Coordinator
Marine Power International
01.2019 - Current
Queensland Warehouse Manager
Marine Power International
01.2012 - 01.2019
Customer Service Coordinator
Marine Power International
01.2009 - 01.2012
Lean Six Sigma Green Belt -
Brunswick Group
Certificate III & IV in Health & Fitness -
HPC
Diploma of Management -
Arrow Training
Certificate III & IV in Transport & Logistics -
Busy at work
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