Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Client Engagement Project
Affiliations
Languages
References
Timeline
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Sarthak Konnur

Sydney,Australia

Summary

A dedicated Bachelor of Business graduate specializing in Marketing and focusing on the Analytics landscape. Backed by my corporate experience and academic projects, my journey has seen a strategic pivot towards analytics. As a proactive learner, I am eager to refine my analytical skillset and leverage my nuanced understanding of business operations to make impactful contributions using data-driven marketing strategies.

Overview

2
2
years of professional experience

Work History

Trainee Analyst

PricewaterhouseCoopers Australia
Sydney , NSW
05.2022 - 06.2024
  • Developed marketing templates for the aviation team using past material.
  • Identified data discrepancies in medical scripts with the PwC analyst team using Excel.
  • Executed sample testing for payroll calculations, ensuring compliance with Federal laws.
  • Collaborated with cross-functional teams across a wide range of projects to drive operational efficiency.

Client Advisor

Ubank (a division of National Australia Bank)
Sydney, NSW
  • Part of the platform transition team, ensuring seamless migration of 10,000+ customer profiles with data integrity.
  • Resolved complex banking inquiries from customers and brokers via inbound calls, maintaining a 95% satisfaction rate.
  • Enhanced CRM data accuracy during migration, reducing errors by 30% through strategic error-checking.
  • Developed efficient client handling processes, reducing average call duration by 10% and meeting several KPIs consistently.
  • Conducted root cause analysis on customer complaints, implementing solutions that decreased repeat issues by 15%.
  • Raised UARs after analysing patterns coinciding with financial crimes, contributing to anti-money laundering efforts
  • Managed spreadsheets for tracking bonus payments, issuing new debit cards, and recording overseas travel notifications.

Education

Bachelor Of Business -

Western Sydney University
Parramatta, NSW
06-2024

Skills

Market Research

Data Management and Analysis

Digital Marketing

Content Creation

Financial Analysis

Statistical Modelling

Team Collaboration

Communication (Verbal and Written)

Sales Support

Customer Insights

Problem Solving

Brand Management

Accomplishments

R | SQL | Python | Tableau | MS Office

Google Analytics | Hubspot | Webflow | Mailchimp

Additional Information

Marketing Optimization for “Musk”, a B2C Retailer

  • Analyzed Customer Acquisition Cost (CAC) against Lifetime Value (LTV) for precise marketing budget adjustments.
  • Utilized churn rate metrics for Musk’s newsletter to enhance customer retention.
  • Employed root cause analytics (using 5-Whys) for issue identification followed by regression models using Excel for predictive sales analysis.

Brand Development for “Aqua Luxe”, a Luxury Shower Gel Brand

  • Formulated a market positioning strategy, emphasizing unique selling points.
  • Conducted target-demographic research (surveys and online user behavior) to optimize user experience.
  • Developed a dual-channel distribution strategy, combining online and offline platforms to maximize product visibility and engagement.

Market Entry Pitch for Bondi Boost (Australian Haircare Brand) into the Indian Metro Cities

  • Conducted market analysis to identify key opportunities and challenges in the Indian haircare market.
  • Created a detailed marketing plan focusing on product positioning, promotional strategies, and distribution channels.
  • Presented data-driven insights to support the market entry decision.

Data Analysis using data from a Health Research Centre in USA

  • Wrote code to analyze COVID-19 patient distribution across various counties, using a variety of R libraries and visualization methods.
  • Analyzed factors and variables influencing COVID-19 patient hospitalization rates.
  • Compiled a detailed analysis using R-Markdown.

Client Engagement Project

Comprehensive Marketing Plan for an Australian Jewelry Brand

  • Conducted deep research into market trends.
  • Analyzed brand awareness through primary research with 50+ respondents.
  • Integrated traditional and digital marketing strategies, including SEO optimization, split testing, and newly created landing pages.
  • Recommended upgrades for the client’s website and social media platforms with an omnichannel approach.
  • Developed a new engagement ring line based on client and market demands.
  • Presented the $30,000 marketing plan with a projected ROI of 15%.

Affiliations

  • Western Sydney Formula SAE team: Partnerships Team Representative; Interacted with several companies to raise funds and initiate collaborations for the engineering team.
  • PASS Facilitator for 'Statistics for Business': Aided junior students improve their academic performance and confidence in this subject.

Languages

English
Native/ Bilingual
Hindi
Native/ Bilingual
Marathi
Native/ Bilingual
Gujarati
Native/ Bilingual

References

References available upon request.

Timeline

Trainee Analyst

PricewaterhouseCoopers Australia
05.2022 - 06.2024

Client Advisor

Ubank (a division of National Australia Bank)

Bachelor Of Business -

Western Sydney University
Sarthak Konnur