Sarthak Kapil Dhar
IT
Brisbane,QLD
Summary
An ambitious, active and dedicated IT professional with the passion of building solutions that makes difference. Skilled in agile working to deliver unprecedented levels of performance and customer delight providing excellent customer service.
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work History
IT and Admin Support
Legal Guru Pty Ltd
Brisbane , QLD
02.2021 - Current
- Improved operations through consistent hard work and dedication.
- Identified issues, analyzed information and provided solutions to problems.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Handled 5 calls per 10 minute to address customer inquiries and concerns.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Setup and configuration of computer hardware, software, scanners & printers for employees.
- Providing software support for software's developed in house.
- Testing beta features integrated into system before being rolled out for end users and clients.
- File creation for lawyers.
- Following up with clients
- Ensuring all documents required by lawyers are on file.
- Training new staff members.
- Carried out day-day-day duties accurately and efficiently.
- Developed and maintained courteous and effective working relationships.
Customer Service Assistant
Big W
Toowoomba , QLD
09.2020 - 02.2021
- Serving customers at checkout's counter.
- Greeting, Approaching and engaging with customers to know about their requirements and preferences.
- Handling & Restocking products.
- Providing discount information and other marketing/promotional activities.
- Managing cash and payment systems according to company procedures and policies while handling till and refunds.
- Handling customer complaints calmly whilst ensuring quick problem resolving.
- Providing cover in other areas during periods of holidays and sickness.
- Scored in top 5 % of employees for successful customer service and relationship building.
Christmas Casual Retail Assistant
Cotton On Group
Toowoomba , QLD
10.2019 - 01.2020
- 0 5Met customer needs through solution-oriented sales strategies.
- Built extensive product knowledge and recommended personalized solutions to customers.
- Delivered outstanding service to customers to help locate items and access backorder options for hot products.
- Kept merchandise organized with regular recovery work.
- Greeted, welcomed and offered immediate assistance to store customers.
- Prepared for high-profile events by setting up special displays and roping off controlled areas.
- Assisted customers with sales orders, returns and exchanges.
- Maintained customer loyalty by expertly solving diverse problems.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Processed accurate credit, debit, check and cash sales transactions for more than 50 customer orders per day.
- Monitored customers for signs of security concerns and escalated issues to management.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
IT Support Associate
Kaytech Systems
Jammu & Kashmir, India
07.2017 - 02.2019
- Managing IT assists of organization, including but not limited to Installation and configurations of computer hardware, software's, printers and scanners.
- Controlling evaluating IT and electronic data operations.
- Prioritizing tasks and responding in appropriate manner to service issues and requests.
- Setting up new user accounts.
- New staff training
- Supported team with knowledgeable administrative assistance.
- Increased overall efficiency of systems by 10%.
Education
Masters of Information Systems - Information Technology
University of Southern Queensland
Toowoomba, QLD 02.2019 - 04.2021
Bachelors of Engineering in Computer Sciences - Computer Science Engineering
University of Jammu
Jammu, Jammu & Kashmir, India 10.2013 - 06.2017
Skills
Patient support and positioning
Support and education
TCP/IP
Technical issues analysis
Desktop Support
Instruction and Training
Cost Analysis
Wireless Area Networking
Microsoft Office Suite
Patient care and Confidentiality
Customer Service & Conflict Mitigation
Tableau
Communication Skills
Attention to Detail
SQL Knowledge
Software Engineering
Hobbies
- Gadget Enthusiast.
- Photography
- Soccer
- Volleyball
Accomplishments
IT Employee of the year 2018 while working at Kaytech Systems.
Personal Information
Date of Birth: 29/01/1996
Martial Status: Single
Linguistic Abilities: English, Punjabi, Hindi
References
Andrew Bae
andrew.heetae.bae@gmail.com
0435 819 127
Erin N Kim
Timeline
IT and Admin Support
Legal Guru Pty Ltd
02.2021 - Current
Customer Service Assistant
Big W
09.2020 - 02.2021
Christmas Casual Retail Assistant
Cotton On Group
10.2019 - 01.2020
Masters of Information Systems - Information Technology
University of Southern Queensland
02.2019 - 04.2021
IT Support Associate
Kaytech Systems
07.2017 - 02.2019
Bachelors of Engineering in Computer Sciences - Computer Science Engineering
University of Jammu
10.2013 - 06.2017