Saru Bhattarai
Merrylands,NSW
Summary
Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures, and health and safety regulations. Looking for an opportunity to utilize my skills and experiences and enhance my knowledge by being part of your organization.
Overview
4
4
years of professional experience
Work History
Assistant Housekeeping Manager
Meriton Suites Bondi Junction
2023.07 - Current
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
- Completed schedules, shift reports, and other business documentation.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Worked with the front desk to respond promptly to all guest requests.
- Developed and oversaw budgets for facilities and worked within cost restraints.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Site Manager
Global Hospitality Solution
2020.02 - 2022.02
- Interviewed, hired, and trained new workers.
- Oversaw all daily office operations and equipment maintenance.
- Created weekly and monthly reports and presentations for the management team.
- Inspected cleanliness of common areas and offices.
- Oversaw employee attendance records, handled payroll, and ordered new materials for sites.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Resolved issues between employees and customers using company policies.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
Education
MBA - Finance
Charles Sturt University
Sydney, NSW08.2020
Graduate Diploma In Commerce - Business Economics
Charles Sturt University
Sydney, NSW07.2019
Skills
- Enforcing Safety Protocols
- Task Prioritization
- Invoice reviewing
- Hospitality Management
- Guest Satisfaction
- Month-End Reports
- Staff Training
- Department Coordination
- Data Archiving
- Strategic Decision-Making
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Basic Knowledge of SQL
Languages
English
Full Professional
Nepali
Native or Bilingual
Hindi
Professional Working
Timeline
Assistant Housekeeping Manager
Meriton Suites Bondi Junction
2023.07 - Current
Site Manager
Global Hospitality Solution
2020.02 - 2022.02
MBA - Finance
Charles Sturt University
Graduate Diploma In Commerce - Business Economics
Charles Sturt University
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