Saru Bhattarai
Merrylands
Summary
Highly motivated supervision professional with experience of more than four years of leading a housekeeping team in Meriton Service Apartments. Expertise in training and managing staff, delegating tasks, and streamlining processes for maximum efficiency. Proven ability to maintain a safe and clean environment while setting and achieving quality standards. Strong organizational, problem-solving, and interpersonal skills to build and maintain positive relationships with staff and customers
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Housekeeping Manager
Meriton Suites Bondi Junction
2023.06 - Current
- Implemented safety protocols to ensure a safe working environment for both staff and guests.
- Improved guest satisfaction by efficiently addressing and resolving housekeeping concerns and complaints.
- Enhanced team productivity by providing ongoing training and support to housekeeping staff members.
- Ensured a clean and welcoming environment, conducting thorough inspections of all areas including public areas within the property.
- Achieved optimal inventory levels by accurately tracking supplies, linen, and equipment usage.
- Maintained high-quality service standards through regular communication with guests and other hotel departments.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Worked with the front desk to respond promptly to all guest requests.
- Ensure the hotel's policies and procedures are followed and occupational health and safety standards are met.
- Collaborated with maintenance teams to address urgent repair needs, minimizing operational downtime in guest rooms.
- Complete daily room counts and productivity and send them to the GHS account department as requested on time.
- Carry out inspections with the client when required and follow up on any feedback provided.
- Oversee the performance of new as well as current team members and ensure training is provided per Meriton Suites guidelines.
- Prepare a monthly training report as well as proposed training for the following month.
- Regular audits of key cards against recording logs and report discrepancies.
- Report any breaches of security directly to the Hotel Manager i.e. missing master key, suspicious person, or unauthorized entry, aware of opening the guest room policy.
- Conducting monthly stocktake of supplies and linen.
- Not interfering with safety equipment/procedures e.g. inappropriate use of fire extinguishers, blocking of fire exits.
Housekeeping Supervisor
Meriton Suites, Sussex Street, Townhall
2022.06 - 2023.06
- Daily allocation of rooms to the staff, prepare worksheets, and maintain the productivity as per the rosters.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Contributed to the hotel's reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents, and ensuring compliance with OSHA regulations.
- Recommended or arranged for painting, repair work, renovations, and replacement of furnishings and equipment.
Education
MBA - Finance
Charles Sturt University
Sydney, NSW07.2020
Skills
- Health and Safety Compliance
- Sanitation Standards
- Room Inspections
- Guest Relations
- Task Delegation
- Maintenance Coordination
- Supply Ordering
- Housekeeping procedures
Certification
• Safe trac, Consumer Protection and Unfair Business Practices, 2023
• Employee of the month of December 2019
• Driver License
Reference
Anthony Pridgeon
General Manager, Meriton Suite Bondi Junction
MOB: 0410635448
Senthil Nehru
Housekeeping Supervisor
MOB: 0422649447
Timeline
Assistant Housekeeping Manager
Meriton Suites Bondi Junction
2023.06 - Current
Housekeeping Supervisor
Meriton Suites, Sussex Street, Townhall
2022.06 - 2023.06
MBA - Finance
Charles Sturt University
• Safe trac, Consumer Protection and Unfair Business Practices, 2023
• Employee of the month of December 2019
• Driver License
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