Saruul Altanbayar
Sydney,NSW
Summary
I am a dedicated professional with a strong focus on customer satisfaction and relationship-building. With extensive experience in customer service, I excel in communication, problem-solving, and ensuring customer needs are met. My ability to empathize and stay patient allows me to connect with customers on a personal level. I thrive in collaborative environments and am known for my positive attitude and adaptability, always seeking innovative solutions to provide exceptional customer experiences.
Overview
3
3
years of professional experience
Work History
Barista
PlusTwo Coffee Shop
11.2023 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Assistant Store Manager
Starbucks
08.2021 - 01.2023
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Reported issues to higher management with great detail.
Education
Master of Science - Accounting And Finance
BPP University
London, UK10.2022
Bachelor of Business Administration - Accounting
University of Finance And Economics
Ulaanbaatar, Mongolia07.2021
Advanced Diploma - Accounting And Finance
BPP University
London, UK07.2020
Skills
- Exceptional customer service
- Attention to Detail
- Problem-Solving
- Relationship Building
- Process Control
- Time management
Timeline
Barista
PlusTwo Coffee Shop
11.2023 - Current
Assistant Store Manager
Starbucks
08.2021 - 01.2023
Master of Science - Accounting And Finance
BPP University
Bachelor of Business Administration - Accounting
University of Finance And Economics
Advanced Diploma - Accounting And Finance
BPP University
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