Sarvenaz Dortaj
Yallambie,VIC
Summary
Enthusiastic and passionate graduate of Victoria University with a comprehensive understanding of human biology and pharmaceuticals. Due to the impact of COVID-19, the university was unable to provide placement opportunities, limiting hands-on experience. The CSL Graduate Program represents an incredible opportunity to gain the practical experience sought. Known for meticulous attention to detail, strong problem-solving skills, and ability to thrive under pressure. Eager to leverage skills in regulatory compliance, process improvement, and quality assurance. Joining CSL is a dream, and committed to contributing to the company's mission of ensuring the highest standards of quality and safety in healthcare products. A collaborative team player with excellent communication skills and a passion for continuous learning and professional development.
Overview
10
10
years of professional experience
Work History
Community Hearing Advisor I Trained Audiologist
HEARING AUSTRALIA
04.2023 - Current
- Delivered center's marketing plan and increased patient referrals by developing strong relationships with key stakeholders, such as GPs and pharmacies.
- Reached KPI of screening and registering 133 new clients every quarter.
Achieved monthly KPI of organizing 16 events.
Increased sales by 20%. - Built and maintained relationships with clients to provide ongoing support.
Increased relationships with new stakeholders. - Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Conducted thorough assessments of individuals' hearing abilities and provided comprehensive information on hearing-related issues.
- Educated public on hearing health through workshops and seminars, ensuring community awareness and engagement.
Laboratory Technician I Pharmaceutical Sales Rep
Paspa Pharmaceuticals Pty Ltd
02.2022 - 03.2023
- Ensured regulatory compliance and upheld quality standards in lab operations.
- Processed lymphocyte immunization treatments (PRP, stem cells) for safe release.
- Managed lab inventory, updated protocols for compliance, and documented test results.
- Maintained high accuracy via strict quality control, ensuring cleanliness and order.
- Facilitated product sales by bridging doctors and companies, demonstrating strong interpersonal and communication skills.
Certified Dental Assistant/Patient Liaison Officer
Royal Dental Melbourne Hospital (RDHM)
01.2019 - 07.2021
- Prepared patients for dental procedures and assisted in maintaining high standards of care and safety.
- Accurately recorded patient medical and dental histories and managed referrals and administrative tasks.
- Provided excellent patient service and support, ensuring a positive experience and effective communication.
- Triaging patient upon arrival.
Team Supervisor
Woolworths Group
03.2015 - 01.2019
- Set performance goals and developed strategies with upper management.
- Evaluated and coached team members for growth and performance.
- Ensured compliance with company policies and regulations.
- Facilitated cross-departmental collaboration.
- Managed data entry, product reporting, and cash handling.
- Delivered outstanding customer service, enhancing satisfaction and loyalty
Front Office Receptionist
Husseini Enterprises (RTO)
05.2014 - 02.2015
- Provided information to customers via phone, email, and in-person.
- Maintained professionalism and confidentiality with sensitive information.
- Assisted the manager with daily tasks and collaborated with senior staff.
Education
Bachelor of Biomedical Science - Human Physiology/molecular Cell Biology
Victoria University
12.2021
Certificate IV in Foundation Health Science - Health Sciences
Kangan Institute of Training
11.2018
Cert III Medical Reception & Terminology (included - Medical Receptionist
Wesley Institute Of Training
07.2018
Certificate III in Dental Assisting - Dental Assisting
Menzies Institute of Training
11.2016
Certificate III in Early Childhood Education - Early Childhood Education
New Futures Training
11.2015
Advanced Diploma of Genetic - Molecular Genetics
Tehran University of Medical Science
11.2012
Skills
- Regulatory Compliance and Quality Assurance
- Inventory Management and Protocol Development:
- Documentation and Precision
- Sales Facilitation and Interpersonal Skills
- Customer Service Excellence
- Team Leadership and Development
- Multitasking and Efficiency
- Healthcare Industry Knowledge
Languages
English
Full Professional
Persian
Native or Bilingual
Turkish
Limited Working
Volunteer
- 2018-2024: Father Bob Maguire's Foundation -community meals program
- 2020-2021: Victoria University Refugees and Asylum Seekers Association (VU RASA) - Executive Member
- 2018-2019: Brotherhood of St Laurence - Store Manager
- 2014-2015: Husseini Enterprises (RTO) - Persian student Interpreter
- 2013-2014: Brunswick Church - English teacher and meal preparation assistant
Timeline
Community Hearing Advisor I Trained Audiologist
HEARING AUSTRALIA
04.2023 - Current
Laboratory Technician I Pharmaceutical Sales Rep
Paspa Pharmaceuticals Pty Ltd
02.2022 - 03.2023
Certified Dental Assistant/Patient Liaison Officer
Royal Dental Melbourne Hospital (RDHM)
01.2019 - 07.2021
Team Supervisor
Woolworths Group
03.2015 - 01.2019
Front Office Receptionist
Husseini Enterprises (RTO)
05.2014 - 02.2015
Bachelor of Biomedical Science - Human Physiology/molecular Cell Biology
Victoria University
Certificate IV in Foundation Health Science - Health Sciences
Kangan Institute of Training
Cert III Medical Reception & Terminology (included - Medical Receptionist
Wesley Institute Of Training
Certificate III in Dental Assisting - Dental Assisting
Menzies Institute of Training
Certificate III in Early Childhood Education - Early Childhood Education
New Futures Training
Advanced Diploma of Genetic - Molecular Genetics
Tehran University of Medical Science
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