Sarvjeet Kaur
Gold Coast
Summary
Adept at maintaining high customer satisfaction, I leveraged active listening and critical thinking to resolve complaints and boost loyalty at Friendly Grocer Supermarket. Skilled in data entry and customer relations, I enhanced team efficiency by mentoring new hires, contributing significantly to our goal of creating positive customer experiences.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Tobacconist
12.2023 - 12.2024
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded proactively and positively to rapid change.
- Sought ways to improve processes and services provided.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Customer Service Representative
Friendly Grocer Supermarket
12.2022 - 09.2023
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
United Petroleum
12.2020 - 12.2022
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Certificate III, Certificate IV - Diploma in Business Management
TAFE
Loganholme, QLD03.2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Payment processing
Languages
Hindi, Punjabi
Full Professional
English
Full Professional
Timeline
Customer Service Representative
Tobacconist
12.2023 - 12.2024
Customer Service Representative
Friendly Grocer Supermarket
12.2022 - 09.2023
Customer Service Representative
United Petroleum
12.2020 - 12.2022
Certificate III, Certificate IV - Diploma in Business Management
TAFE
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