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I am a dedicated professional with over three and a half (3.5) years of experience in the BPO industry as a Customer Care and Technical Support Specialist along with over nine and a half (9.5) years of working in finance as a Supervisor and as a Banker for one of the most well known Banks in the United States. I am a fast learner and a motivated leader with a proven track record of success in my field of work. I am also bilingual and highly proficient in speaking and writing in both of the languages that I use.

Adept in customer service management and engagement, I excelled at Waiter, enhancing customer satisfaction through expert service coordination and effective communication. My leadership in training sessions significantly improved team performance, demonstrating my commitment to excellence and ability to foster a customer-centric environment.

**Summary**

Dynamic and customer-focused professional with a proven ability to engage and connect with diverse clientele. Known for a friendly demeanor and excellent communication skills, I thrive in fast-paced environments and adapt quickly to new challenges. Demonstrated potential for leadership through proactive problem-solving and a collaborative approach to team projects. Committed to delivering exceptional service and fostering positive relationships, while continuously seeking opportunities for personal and professional growth.

Versatile professional with a robust background in Environmental Services at Village Green, where I spearheaded initiatives to enhance regulatory compliance and operational efficiency. Excelled in customer service, demonstrating exceptional navigational and interpersonal skills. Proven ability in crafting policies that improved service quality, alongside a talent for fostering safe and supportive learning environments.

Sarwar Ahmed

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Sell Manger

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