Sas Chatterjee

• Proactively develop and manage the relationship with the occupier and client to ensure service delivery expectations are exceeded to facilitate works.
• Key stakeholder of the Capex project for a relocation of clients head office including setting up all requirements to ensure it is operationally ready for Day 1 (Mid 2024).
• Carryout building inspections and complete associated reports within the governance timeframe for the allocated portfolio.
• Ensure compliance with regulations / requirements of client contract and all facilities procedures.
• Manage administration and organisation of information for analysis and presentation to senior management team.
• Proactively contribute to the effective and efficient running of the corporate portfolio / facilities, and share ideas for continuous improvement.
• Liaison with facilities vendors, coordinate facilities works as and when required in conjunction with client and Base Building Management.
• Assist ensuring compliance with statutory regulations on fire, health and safety standards to maintain a safe and compliant environment.
• Deliver and support facilities-related projects in line with agreed budget or works plans, ensuring close interaction with affected business units.
• Actively encourage an environment that supports teamwork, co-operation & performance excellence across the portfolio.

• Facilities management support across the Australia & New Zealand regions. 8 locations across 2 countries, 1300+ client personnel, over 250,000 square foot including offices and data centres.
• Direct/ indirect line management of 11 staff including Facilities Manager, Facilities Coordinators and Lobby Ambassadors.
• Managed planned and reactive maintenance services and day-to-day operations following compliance and WHS requirements.
• Asset and conditional Auditing across ANZ.
• Achieved ISO 45001 compliance across the ANZ account.
• Management and review of maintenance activities consisting of both hard and soft services by understanding the operational and technical requirements of the elements of the site(s).
• Collaborated with internal teams to ensure that projects are completed within specified timelines.
• Financial responsibility for Opex, minor projects, and Capex budgets.
• Held oversight of equipment maintenance, repairs and installations scheduling and work performed.
• Organized regular inspections of regional facilities to ensure proper functioning.
• Liaison with facilities vendors, coordinate facilities works as and when required in conjunction with client and Base Building Management.
• Monitor work orders for completion within KPIs and KRAs targets
• Review contractor compliance with all applicable codes, regulations, and company policies and procedures relating to building operations and workplace safety.
• Built an open and truthful environment within existing team and clients.
• Supervise staff members and review their performance.
• Managed vendor relationships to ensure timely delivery of services, adherence to budgets, and high-quality workmanship.
• Developed comprehensive emergency response plans for regional facilities, ensuring staff preparedness in case of incidents or disasters.
• Account financial management including budget review, forecasting, and invoicing.
• Mentored junior team members in facility management best practices, fostering a culture of continuous learning within the organization.
• Maintained inventory and ordered supplies to keep facility resources readily available.
• Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
• Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
• Tracked and documented operational and financial records to perform analysis of performance and costs.
• Prepared reports and schedules with accuracy.
• Organise and undertake the first ANZ site review in 5 years. Engagement with local business leaders and Building Management teams.

Awarded:
• 2022 APJC Annual “Rising Star Award”
• 2022 Service Delivery Hero
• 2022 Collaborate and Integrate

• Communicate and maintain a good relationship with clients and any other stakeholders.
• Improved facility efficiency by implementing preventive maintenance plans and streamlining work order processes.
• Managed vendor relationships for cost-effective services, ensuring quality and timely completion of projects.
• Developed and implemented safety protocols, resulting in reduced workplace accidents and increased employee satisfaction.
• Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems.
• Responded to building emergencies and managed repairs.

• Improved facility efficiency by implementing preventive maintenance programs and coordinating with vendors for timely repairs.
• Ensured safety compliance by conducting regular inspections, identifying potential hazards, and implementing corrective actions.
• Streamlined work order processes to increase response time and enhance customer satisfaction.
• Performed routine maintenance tasks to maintain a clean, safe, and attractive environment for all building occupants.
• Built relationships with vendors and contractors to support timely and cost-effective services.
• Served as point of contact for internal and external customers seeking support and information.
• Conducted regular facility inspections to identify repair needs or improvements.
• Enforced compliance with applicable health, safety and environmental regulations to reduce risks.
• Managed and coordinated all facilities maintenance and repair projects within time and budget constraints.