Summary
Overview
Work History
Education
Skills
Timeline
Generic

SAM AH YEN

Coomera

Summary

Friendly and enthusiastic team player with a proven track record in customer service and sales. Over ten years in customer service based roles having developed exceptional communications skills and resilience in a variety of contexts. Motivated and professional with a friendly demeanor and hard working nature. Highly dependable with strengths in customer handling, work efficiency and attention to detail, continuously seeking to develop and learn new skill set. Bilingual with experience working with and in a wide variety of cultures.

Overview

10
10
years of professional experience

Work History

Claims Management Officer

RACQ
11.2024 - Current
  • Liaised with multiple stakeholders including builders, assessors, and internal departments to coordinate timely resolution of claims.
  • Regularly handled distressed or emotionally affected customers, demonstrating compassion and empathy
  • Strong verbal and written communication used to explain policies and procedures clearly to clients.
  • Skilled in de-escalating tense interactions and managing challenging customer concerns.
  • Managed a high volume of property claims simultaneously, prioritising tasks effectively while ensuring each client received timely and attentive service.

Banking Consultant

Suncorp Bank
04.2022 - 10.2024
  • Trained new hires on customer service policies and procedures.
  • Educated customers on features and benefits of banking products and services as well as online systems
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
  • Proven reliability operating within a varied a diverse role covering accounts, fraud and client relations
  • Adapted to workflow changes/ system outages and implemented continuous process improvements to overcome obstacles

Store Assistant

Aldi
01.2018 - 12.2021
  • Training and mentoring of new staff within company, store and personal standards and culture
  • Merchandising and stock inventory management within a high paced retail environment.
  • Managing different task and responsibilities to ensure deadlines are met

Communications and Sales Consultant

Spark NZ
03.2017 - 11.2017
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
  • Evaluated customer purchase requirements and recommended best-fit company offerings.

Administration Assistant

Connect I.T
06.2015 - 03.2017
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Education

High School Diploma - NCEA Level 1,2,3

Mount Albert Grammar
12.2014

Skills

  • Adaptability
  • Team collaboration
  • Coaching and Mentoring
  • Problem solving
  • Calm and Professional Under Pressure
  • Relationship Building
  • Multitasking
  • Attention to detail

Timeline

Claims Management Officer

RACQ
11.2024 - Current

Banking Consultant

Suncorp Bank
04.2022 - 10.2024

Store Assistant

Aldi
01.2018 - 12.2021

Communications and Sales Consultant

Spark NZ
03.2017 - 11.2017

Administration Assistant

Connect I.T
06.2015 - 03.2017

High School Diploma - NCEA Level 1,2,3

Mount Albert Grammar

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