Sascha Roelands

* Always been able to quickly adapt to new work environments and circumstances as they arise; all companies have different procedures and computer systems, every time managed to understand and get them under control very quickly

* Actively listen and read instructions, will ask questions when needed and make checklists to perform duties as expected This combined with outstanding customer service skills; remembering regulars and their preferences, understanding their wishes

* Know how to plan and prioritise tasks; having orders done before suppliers call and having operations well prepared and planned at the start of shift to have a good workflow every day

* Understanding the importance of working as a team to ensure everyone can thrive and work in a healthy work environment by discussing the day ahead, take responsibility for given tasks and check on team members if they need help

* Great written and verbal communication skills; both with colleagues, management and customers; explaining to all what and why something is happening out of the ordinary to reduce misunderstandings and everyone feels included