Sasha Adams

• Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
• Developed comprehensive standard operating procedures to guide the housekeeping team in delivering consistent service quality.
• Assisted in budget creation for the Housekeeping Department, ensuring accurate forecasting of expenses related to staffing, supplies, equipment, and other costs.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Managed team productivity and workflow to exceed quality standards.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Communicated repair needs to maintenance staff.
• Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
• Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
• Worked with front desk to respond promptly to all guest requests.
• Provided input on hotel refurbishment projects by sharing insights on guest preferences, room functionality, and trends in the industry.
• Managed laundry sorting, washing, drying, and ironing.
• Completed schedules, shift reports, and other business documentation.
• Placed orders for housekeeping supplies and guest toiletries.
• Conducted regular room inspections to verify compliance with housekeeping standards.
• Addressed customer feedback and complaints to maximize satisfaction.
• Trained and mentored new staff on cleaning and safety protocols.

• Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
• Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

• Improved customer satisfaction by implementing efficient service procedures and staff training programs.
• Trained cafe employees to consistently exceed customers' expectations and provide superior service.
• Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
• Increased repeat business by implementing loyalty programs and offering exceptional customer experiences consistently.
• Grew cafe sales by effectively marketing business and improving customer relations strategies.
• Worked closely with kitchen staff to ensure menu items were prepared efficiently while maintaining quality standards.
• Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
• Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
• Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
• Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.

• Conducted regular equipment maintenance checks to ensure proper functionality and safety standards were met.
• Exceeded performance targets by prioritizing tasks based on urgency and importance.
• Initiated improvements in service delivery by identifying areas for potential growth or development within current processes.
• Implemented effective communication strategies to address customer concerns and resolve issues promptly.
• Utilized strong problem-solving skills to handle challenging situations effectively under pressure.
• Provided exceptional customer support by addressing needs quickly and professionally.
• Maintained inventory levels, effectively reducing waste and minimizing costs.

• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed systems and procedures to improve operational quality and team efficiency.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Facilitated smooth collaboration between departments through clear communication channels.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Implemented quality control systems that boosted overall product consistency and reliability.
• Analyzed and reported on key performance metrics to senior management.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
• Developed strong relationships with vendors, resulting in better pricing and improved service quality.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
• Developed and maintained relationships with external vendors and suppliers.
• Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
• Negotiated contracts with vendors and suppliers to obtain best pricing and terms.

• Maintained clean and orderly work station.
• Checked customer identification for alcohol, cigarette, and lottery sales.
• Facilitated sales of services and goods.
• Maintained inventory of all saleable items.
• Cleared finished items, tidied tables and replaced or refreshed items.
• Provided high level of assistance to customers during special events, fundraisers and private parties.
• Achieved high levels of customer retention by delivering personalized service tailored specifically towards individual preferences.
• Managed cash transactions accurately, maintaining financial security within the workplace.
• Streamlined facility cleanliness, ensuring a welcoming environment for all patrons.
• Provided exceptional customer support by addressing needs quickly and professionally.
• Trained and coached newly hired team members in restocking items and delivering good service to customers.

Customer Service

Recruitment Consultant

Hotel Operations

Hospitality Management

Biology

Behavior

Stop / Slow Baton

Traffic Management

White Card (Work Safe)