Sasha Antonuccio

Managed daily store operations and planning creating an efficient and productive workplace environment

Hired and trained new employees, while mentoring existing staff to create a structured team and positive environment for employees and customers

Completed store rostering and handled salaries to meet targets

Dealt with peak trading days and managed staff and operations to create a controlled and efficient outcome

Managed cash control, store inventory control and store opening and closing procedures

Put in place daily strategies to reduce product loss and improve on employees store awareness

Implemented strategies to improve store and individual employees KPIs and create a fulfilling and motivating environment in store

Dealt first hand with customer complaints and found solutions quickly and positively to create a positive experience with all customers

Trained employees in product knowledge and sales knowledge encouraging progression

Maintained proper restock levels and oversaw stock management, including large deliveries, to maximise efficiency and reduce errors

Did store visual merchandising daily, frequently completing windows, floor moves and floor displays to increase sales

Rotated stock regularly to display high performing product

Monitored staff performance and performed regular performance reviews

Supervised daily operations and managed staff daily sales, operation and performance goals

Maintained a safe and organised store to create a positive environment

Helped train new employees and developed strong relationships with the rest of the staff

Developed ability to mentor and drive staff to increase sales outcomes and developed incentives

Effectively delegated to create a proactive and cohesive team

Delivered excellent customer service to create return customers

Carried out daily stock refills to maintain excellent presentation at all times

Helped manage Daily Cash processes and POS opening and closing procedures

Handled Point of Sale efficiently including at peak sale periods

Dealt with customer complaints and objections proactively and helped reach a satisfied outcome

Was trained in proficient product knowledge to deliver excellent service to all employees

Increased personal KPI's through catering to customers needs and preferences to show them product that best suits them

Remained calm in high stress environments and continued to deliver excellent service

Used effective upselling techniques to increase store KPI's and revenue

Responsible for a range of office duties including filing, photocopying, sending mail, proofreading legal documents and office upkeep

Fostered strong relationships with staff and clients and practised strict confidentiality with sensitive information