Sasha Berger
sydney,NSW
Summary
Commercially-minded and customer obsessed leader with 5+ years in SaaS and eCommerce. Expert in agency enablement, partner-led growth, and product strategy. Strong communicator, podcast host, and presenter who turns complex tools into business outcomes. Driven by impact, relationships, and creative storytelling.
Overview
5
5
years of professional experience
Work History
Partner Success/ Partner Manager
Yotpo
11.2024 - Current
- Manage a portfolio of digital marketing agency partners, nurturing strategic relationships and driving qualified commercial leads for Yotpo
- Conduct regular interstate enablement workshops to educate partners on Yotpo’s platform and strengthen collaboration
- Develop and lead Yotpo’s Managed Service offering, delivering high-touch implementation support to key partners
- Produce and host a Yotpo-branded podcast spotlighting agency and brand leaders to drive top-of-funnel awareness and thought leadership
- Design and run targeted webinars that equip partners with the knowledge and confidence to use and recommend Yotpo products to their client.
Customer Success Manager
Yotpo
10.2020 - 11.2024
- Managed a $2M+ book of business across 150+ eCommerce brands, driving adoption and measurable ROI across Yotpo’s Email & SMS products
- Achieved 120%+ net retention through strategic QBRs, upsell motions, and proactive risk mitigation
- Acted as a trusted advisor to mid-market and enterprise clients, delivering tailored retention strategies and deep product expertise in a high-growth, cross-functional SaaS environment
Customer Success Manager
Perkbox
02.2020 - 10.2022
- Managed 150+ accounts from onboarding the implementation onward
- Renewed and up-sold customers in line with quarterly targets (meeting targets every quarter)
- Organized and analyzed customer usage data and reports, delivering recommendations based on key insights
- Wrote monthly engagement campaigns to customers to drive platform engagement
Marketing Content Writer
Lusha
08.2020 - 12.2020
- Wrote, edited, and distributed weekly blog posts based on B2B sales topics, according to SEO guidelines
- Wrote and edited numerous sales collateral such as case studies, competitor analyses, and white papers
Sales and Business Development Representative
Breach Digital
04.2020 - 08.2020
- Managed multiple high-tech accounts utilizing LinkedIn avatars to target and generate high-quality strategic leads which were then taken through the sales funnel, and into demo calls
- Continuously updated the databases, and generated reports based on LinkedIn statistical analyses
Education
Bachelor of Social Work (Hons) -
University of New South Wales
01.2018
Skills
- Strategic Partnerships
- Channel Development & Enablement
- Commercial Negotiation
- Sales Pipeline Management
- New Business Development
- Account Growth & Retention
- Stakeholder Management
Timeline
Partner Success/ Partner Manager
Yotpo
11.2024 - Current
Customer Success Manager
Yotpo
10.2020 - 11.2024
Marketing Content Writer
Lusha
08.2020 - 12.2020
Sales and Business Development Representative
Breach Digital
04.2020 - 08.2020
Customer Success Manager
Perkbox
02.2020 - 10.2022
Bachelor of Social Work (Hons) -
University of New South Wales
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