Sasha Cody
Batemans Bay,NSW
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at Andrew Johns. Skilled in office administration and fostering client relations, I excel in creating efficient, welcoming environments. Achieved significant improvements in service quality and operational efficiency through effective team leadership and meticulous organization. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
5
5
years of professional experience
Work History
Receptionist
Andrew Johns
Batemans Bay, NSW
08.2020 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Kept reception area clean and neat to give visitors positive first impression
- Resolved customer problems and complaints
- Handled cash transactions and maintained sales and payments records accurately
Restaurant Supervisor
Andrew Johns
Batemans Bay, NSW
08.2020 - Current
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels
- Improved customer satisfaction by ensuring consistent quality of food and service
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience
- Hired, trained and mentored staff to meet and exceed high quality standards
- Monitored health and safety standards to maintain a clean, safe working environment
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies
Lifestyle Officer
Opal Aged Care
Batemans Bay, NSW
06.2023 - 10.2023
- Built strong relationships with clients, fostering trust and loyalty through excellent communication skills and consistent followups
- Developed customized wellness plans to improve clients' overall health and wellbeing
- Organized special events and workshops for clients, promoting engagement and a sense of community among participants
Housekeeper
Sandy Zutt
Batemans Bay, NSW
06.2019 - 08.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors
- Maintained a spotless environment for guests through diligent daily housekeeping tasks
Education
Cert 111 Business -
Vocational Education
Cert 111 Hospitality -
Vocational Education
Diploma in Business -
Vocational Education
Skills
- Organization skills
- Time Management
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Office Administration
- Documentation And Reporting
Timeline
Lifestyle Officer
Opal Aged Care
06.2023 - 10.2023
Receptionist
Andrew Johns
08.2020 - Current
Restaurant Supervisor
Andrew Johns
08.2020 - Current
Housekeeper
Sandy Zutt
06.2019 - 08.2020
Cert 111 Business -
Vocational Education
Cert 111 Hospitality -
Vocational Education
Diploma in Business -
Vocational Education
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