Sasha Cruice
Brisbane,QLD
Summary
I am a dedicated, enthusiastic and motivated person. I have completed a placement working within the Queensland Children's Hospital in the Pediatric Rehabilitation Unit and Child Safety. I have also gained experience working within the Retail and Hospitality Industry. Due to my experience across multiple different industries, I understand the importance of person-centered care as compassion and empathy are integral to my work. I have established strong foundational skills to be a highly valued employee. I value good time management and effective communication which enables me to be a collaborative team player. I am eager to engage in work in order to further my career in your industry and be productive in your business.
Overview
8
8
years of professional experience
Work History
Retail Sales Associate
IGA Marketplace Milton
Brisbane, Australia
11.2020 - Current
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Greeted customers upon entering the store and provided assistance.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Initiated friendly conversation with customers to determine level of assistance required.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Social Work Field Placement Student
Queensland Childrens Hospital
South Brisbane , QLD
02.2023 - 07.2024
- Demonstrated Trauma-informed Care and Cultural Competency.
- Worked collaboratively with other professionals such as psychiatrists, psychologists, and nurses to coordinate care for clients.
- Developed individualized service plans with clients to address their identified goals.
- Maintained lists of resources helpful to clients.
- Attended team meetings and provided feedback on case updates and treatment recommendations.
- Assisted clients in accessing community resources such as housing, food pantries, and transportation options.
- Participated in professional development activities such as seminars, workshops, trainings.
- Referred patients to community resources for mental health treatment, child protective services and assistance for people with developmental disabilities.
- Conducted assessments of client needs, strengths, and resources to develop treatment plans.
- Maintained thorough case history records and wrote detailed reports.
- Provided crisis intervention services for clients experiencing acute distress.
- Identified and addressed financial and emotional barriers to discharge and recovery.
- Offered grief and bereavement counseling to support family members after death of loved ones.
- Completed intake assessments with patients and drafted community re-entry plans following treatment.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
- Coordinated care with interdisciplinary teams and community contacts to promote continuity of care.
- Performed psychosocial assessments and discharge planning.
Bar and Waitress Attendant
ALH Group - Oxford 152
Balmoral , QLD
08.2023 - 01.2024
- Provided excellent customer service to ensure repeat customers.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Followed all safety and sanitation regulations when handling food or drinks.
Retail Sales Associate
Zing Pop Culture
Ipswich Central, Australia
11.2020 - 01.2021
Barista/ Café Team Member
Gloria Jeans
Ipswich Central, Australia
09.2020 - 01.2021
Team Member
Donut King
Ipswich Central, Australia
06.2020 - 01.2021
Retail Sales Assistant
Ice Design
Surfers Paradise, Australia
12.2019 - 01.2020
Cashier and Kitchen Hand
Red Rooster
Runaway Bay, Australia
04.2016 - 05.2019
Retail Sales Assistant
Wild Card
Helensvale, Australia
06.2016 - 12.2016
Education
Bachelor of Social Work Honours -
The University of Queensland
Brisbane, QLD06-2025
Certificate 3 - Tourism
Prestige Services
Gold Coast, QLD12-2019
First Aid Certificate -
Prestige Services
Gold Coast 12-2019
Certificate 2 - Sampling And Measuring
Leichardt
Gold Coast, QLD09-2019
Graduated -
Southport State High School
Gold Coast, QLD01.2019
Skills
- Financial Literacy: Reviewed and resolved differences between accounting information and cash drawer
- Organisational: Restocked and arranged merchandise in order to draw in customers and drive product sales
- Product Knowledge and Merchandising: Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Time management and Leadership Skills: Served needs of hundreds of customers daily in busy, fast paced environments
- Motivated: Used downtime to prepare ingredients and restock supplies for expected busy periods
- Balancing Stock: Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items
- Clean and Tidy: Maintained clean, trash-free workspaces to maximise productivity and safety
- Implements Safety Precautions: Reduced kitchen accidents by maintaining high standards of cleanliness and organisation Followed proper handling and sanitation procedures to ensure food safety for customers Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
- I am also competent in using Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, and Excel
Affiliations
- I completed Australian Business week (ABW) in Year 10 2017. ABW is an intensive learning experience which gives students the opportunity to work with businessmen and women and teacher facilitators to learn about business in a fun and supportive environment.
Accomplishments
- I was awarded three consecutive awards for outstanding grades and attendance in Year 12 and an award for best Cinematography.
- Graduated with an OP7 with Coursework in Hospitality, Tourism, and Sociology.
Availability
Flexible Availability, including weekdays and weekends.
References
- Natalie Clark, Social Worker in the QCH Paediatric Rehabilitation Unit, Natalie.Clark2@health.qld.gov.au
- Lorraine Pollard, Store Manager at IGA Milton, 0419 767 401, daph64@gmail.com
- Jamie Cranshaw, Previous Store Manager at Red Rooster, 0423721413
Timeline
Bar and Waitress Attendant
ALH Group - Oxford 152
08.2023 - 01.2024
Social Work Field Placement Student
Queensland Childrens Hospital
02.2023 - 07.2024
Retail Sales Associate
IGA Marketplace Milton
11.2020 - Current
Retail Sales Associate
Zing Pop Culture
11.2020 - 01.2021
Barista/ Café Team Member
Gloria Jeans
09.2020 - 01.2021
Team Member
Donut King
06.2020 - 01.2021
Retail Sales Assistant
Ice Design
12.2019 - 01.2020
Retail Sales Assistant
Wild Card
06.2016 - 12.2016
Cashier and Kitchen Hand
Red Rooster
04.2016 - 05.2019
Bachelor of Social Work Honours -
The University of Queensland
Certificate 3 - Tourism
Prestige Services
First Aid Certificate -
Prestige Services
Certificate 2 - Sampling And Measuring
Leichardt
Graduated -
Southport State High School
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