Summary
Work History
Education
Skills
Timeline
Generic

Sasha Jane McCormack

Success,Australia

Summary

Dynamic professional with extensive experience at the Department of Corrective Services, excelling in case assessment and stakeholder engagement. Proven ability to maintain data accuracy and confidentiality while delivering exceptional customer service. Recognized for effectively managing complex situations and fostering collaborative relationships to enhance operational efficiency.

Work History

Industrial Cleaner

Nomads
  • Responsibilities: Maintenance and cleaning of mining accommodations.
  • Achievements: Working unsupervised, maintaining a high level of cleaning standards.
  • Assisted in training new staff on cleaning procedures and safety practices.
  • Maintained inventory of cleaning supplies for daily operations and tasks.
  • Conducted routine inspections of areas to identify cleaning needs or hazards.

Clerical Officer

Department of Corrective Services, Maddington CYJ
  • During the eight weeks I was in this position, I was responsible for greeting clients, recording their details in a reception book, advising staff of their clients' attendance, answering the telephone, transferring calls as required, data entry and retrieval, and general office tasks, including photocopying, report dispatch, and mail.
  • Assisted staff with administrative tasks to ensure smooth office operations.
  • Coordinated appointments and meetings for departmental staff and stakeholders.
  • Utilized software systems for tracking case files and managing schedules efficiently.

A/Community Corrections Officer

Department of Corrective Services, Maddington and Rockingham CYJ Services
  • The main functions of this position include:
  • Supervision of offenders subject to community-based supervision order requirements and interviews with pre-parolees.
  • Advise the judiciary and the Prisoners Review Board on the performance of offenders under supervision who are facing further charges.
  • Providing counseling and casework services as required for offenders to address the cause of their offending behavior, and, where necessary, for their families.
  • Preparing and presenting written and verbal pre-sentence reports on offenders, as required by sentencing or releasing authorities.
  • Identifying offenders with particular needs relating to addressing their offending behavior, and referring them to appropriate programs within or outside the Department.
  • Preparing reports on offenders who breach the requirements of community supervision orders.
  • Liaising with, and referring to, relevant departments, agencies, other professionals, and individuals in order to facilitate the offender’s appropriate management.

Casual Mediation Officer

Department of Corrective Services, Victim-offender Mediation Unit
  • In this position, I provide a mediation service for adult or juvenile victims and offenders.
  • This requires interviewing both victims and offenders, and negotiating agreements around victim protection.
  • I am also required to prepare written reports detailing the outcomes of the mediation process for the consideration of the Prisoners' Review Board.

Assistant Community Corrections Officer

Department of Corrective Services, Fremantle CYJ
  • I am currently undertaking the role of Assistant Community Corrections Officer (ACCO) at Fremantle Community Corrections.
  • As an ACCO, I hold a low caseload of offenders, a community work caseload, a home detention portfolio, and general Community Work sign-ups.
  • In order to remain organized and meet deadlines with reviews and breaches advised, I had organized my days in advance using Outlook Calendar.
  • Often, within my day, urgent home visits, home detention hook-ups, or other tasks would be required, and they would disrupt the planning of the day.
  • I found I am able to be flexible with my day and attend to the unexpected tasks that arise.
  • Following this, I would return to my own work and complete it as required.
  • I am aware of what my priorities were, what needed to be done with a sense of urgency, and what could be left if required.
  • In this role, I have gathered extensive knowledge of the Department of Justice database systems, such as C-BIS, and knowledge of other departmental databases, including the prison database (Total Offender Management Solution), the Integrated Court Management System (ICMS), and HPER.
  • During my time in this role, I have had to work with a wide range of external agencies, including the Department for Child Protection and Family Support, Victim Support Services, Holyoake, Wungening Corporation, and the Central Offending Monitoring Unit.
  • When liaising with these agencies, I have had to provide accurate and appropriate information in a timely manner, while also being aware of confidentiality and ensuring that only information pertinent to case and risk management is released.
  • Following this, it is essential to ensure that all interactions with relevant agencies are documented in CBIS in a timely and accurate manner, so that colleagues can follow up if required.

Liaison Officer

Department of Corrective Services, Victim-offender Mediation Unit
  • Liaison Officer. In this role, my responsibilities are to assess the suitability of referrals we receive from external stakeholders, such as Community Correction Officers and the Victim Notification Registry.
  • Upon deeming the referrals appropriate, I gather relevant information regarding the case to be entered into the departmental database, VMUD.
  • By gathering this information, I need to use my knowledge of the departmental database systems VMU and utilize other departmental database systems.
  • Such as TOMS, CHIPS, and C-BIS.
  • Upon gathering and entering this information, I may need to liaise with external stakeholders, such as the Information Release Centre and DCP, to gather relevant contact details for victims.
  • I have had to work closely with these agencies to provide accurate and appropriate information to assist with the referral process.
  • However, I am aware of my limitations surrounding the information shared with victims, and I am ever mindful of my ethical responsibility regarding confidentiality, along with adhering to the department’s policies and procedures.

Business Support Officer Liaison Officer

Victim Engagement Unit, Office of the Commissioner for Victims of Crime
  • In this role, my responsibilities are to assess the suitability of referrals we receive from external stakeholders, such as Community Correction Officers and the Victim Notification Registry.
  • Upon deeming the referrals appropriate, I gather relevant information regarding the case to be entered into the departmental database, called VMUD.
  • By gathering this information, I need to use my knowledge of the departmental database systems VMU and utilize other departmental database systems.
  • Such as TOMS, eCourts, and C-BIS.
  • Upon gathering and entering this information, I may need to liaise with external stakeholders, such as the Information Release Centre and DCP, to gather relevant contact details for victims.
  • I have had to work closely with these agencies to provide accurate and appropriate information to assist with the referral process.
  • However, I am aware of my limitations surrounding the information shared with victims, and I am ever mindful of my ethical responsibility regarding confidentiality, along with adhering to the department’s policies and procedures.

Clerical Officer

Department of Corrective Services, Victim-Offender Mediation Unit and Victim Notification Register
  • Within this position, I was responsible for greeting clients, recording their details in a reception book, advising staff of their clients' attendance, answering the telephone, transferring calls as required, data entry and retrieval, and general office tasks, including photocopying, report dispatch, and mail.
  • Maintained accurate records in electronic filing systems for easy retrieval.
  • Assisted staff with administrative tasks to ensure smooth office operations.
  • Coordinated appointments and meetings for departmental staff and stakeholders.
  • Communicated effectively with clients and colleagues regarding operational procedures.

Clerical Officer

Department of Corrective Services, Fremantle CYJ
  • Previously, I have undertaken the role of Clerical Officer at Fremantle Community Corrections.
  • Within this role, I am required to employ my communication skills to answer incoming telephone calls and manage visitors to the reception area. This also includes the responsibility of record keeping, as I need to record offenders' details in a reception book and advise Community Corrections officers of their clients' attendance.
  • Other tasks I undertake in this role are general office tasks, including photocopying, report dispatch, and mail retrieval of information from external agencies, such as Information Release and the Prisoners Review Board and programs.
  • In this role, it is paramount that I have excellent time management skills so that I can complete daily tasks on time.
  • An example of my time management and organizational skills is when I have many office tasks that have to be completed daily.
  • I use a diary and my Outlook calendar to schedule a timeline for my daily activities, allocating a set time and priority listing for each task.
  • This ensures that I complete these tasks on time, and according to urgency.
  • I also have extensive knowledge of the departmental database systems.
  • This is for the purpose of gathering information for reports and for external agencies; these include TOMS, ICMS, C-BIS, and HPER.
  • I also have knowledge of Word and Microsoft Excel.
  • I understand and acknowledge the importance of customer service, as this is at the forefront of my working practices.
  • The service I provide reflects my professionalism and integrity, and I endeavor to always work with the offenders' best interests in mind.

Carer

Adventure Club Child Care Centre
  • Supervised small groups of children to foster a positive learning environment.
  • Monitored children's behavior and provided positive reinforcement to encourage development.
  • Assisted children with daily activities and personal care needs to promote independence.
  • Maintained clean, safe environment for children to play and learn effectively.
  • Communicated effectively with parents regarding children's progress and individual needs.
  • Achieved high standards of childcare while adhering to health and safety regulations.

Store Manager

Cost Plus
  • Responsibilities: Sales, customer service, cash handling, stock taking, updating customer database, and stock control.
  • Achievements: Gaining experience in retail sales, increasing sales targets, and knowledge growth in the retail sector.
  • Trained and supervised team members to enhance customer service skills.
  • Managed daily store operations and ensured compliance with company policies.
  • Handled customer inquiries and resolved issues to maintain satisfaction levels.
  • Conducted regular staff meetings to communicate updates and expectations clearly.
  • Monitored cash register operations and ensured accurate financial transactions.
  • Collaborated with suppliers to maintain stock levels and quality standards.
  • Recruited, trained and supervised new employees.

Retail Sales Consultant

David Jones
  • Responsibilities: Customer service, sales, weekly, daily, and end-of-month reconsolidations, maintenance of incoming calls, organization of floor stock, written correspondence, and planning of daily schedules.
  • Achievements: Work in high-pressure and fast-paced environments, top sales records, accounts management, liaise with representatives of companies, and customer service at a five-star badge.
  • Maintained visual merchandising standards in line with brand guidelines.
  • Handled customer inquiries and resolved complaints promptly and professionally.
  • Collaborated with team members to restock merchandise efficiently.
  • Trained new staff on customer service protocols and operational procedures.

Education

Correctional Officers Foundation Programme (COFP) -

Department of Corrective Services
01.2008

Beauty Therapist -

Perth Beauty Collage
Western Australia
01.2003

Teachers Aid -

Mt Lawly TAFE
01.2002

Completion of year 12 - English, Home Economics, Maths, Information Technology, Art, Geography

John Curtin Senior High School
Fremantle
01.1997

Skills

Excellent

  • Case assessment
  • Microsoft Word
  • Excel
  • Access
  • PowerPoint
  • Access
  • PowerPoint
  • Access
  • PowerPoint

Timeline

Assistant Community Corrections Officer

Department of Corrective Services, Fremantle CYJ

Clerical Officer

Department of Corrective Services, Fremantle CYJ

Industrial Cleaner

Nomads

Clerical Officer

Department of Corrective Services, Maddington CYJ

A/Community Corrections Officer

Department of Corrective Services, Maddington and Rockingham CYJ Services

Casual Mediation Officer

Department of Corrective Services, Victim-offender Mediation Unit

Liaison Officer

Department of Corrective Services, Victim-offender Mediation Unit

Business Support Officer Liaison Officer

Victim Engagement Unit, Office of the Commissioner for Victims of Crime

Clerical Officer

Department of Corrective Services, Victim-Offender Mediation Unit and Victim Notification Register

Carer

Adventure Club Child Care Centre

Store Manager

Cost Plus

Retail Sales Consultant

David Jones

Correctional Officers Foundation Programme (COFP) -

Department of Corrective Services

Beauty Therapist -

Perth Beauty Collage

Teachers Aid -

Mt Lawly TAFE

Completion of year 12 - English, Home Economics, Maths, Information Technology, Art, Geography

John Curtin Senior High School

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Sasha Jane McCormack