SASHA JOYCE
PERTH,WESTERN AUSTRALIA
Summary
An organized, hardworking, and passionate candidate with strong organisational skills, eager to learn and expand my professional career. With a proven track record of providing exceptional experiences in fast-paced and high pressure environments . A solid team player with an outgoing and positive demeanour with established success at managing multiple priorities. An articulate individual with strong communication skills with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
2025
2025
years of professional experience
Work History
Scheduler
Saltire Infrastructure Pty Ltd
11 2016 - Current
- Organised and maintained files, spreadsheets, and reports to ensure smooth operations.
- Assisted staff with daily tasks, helping to reduce their workload and allowing them to focus on more critical assignments.
- Prepared presentations and reports to support senior staff in project management and decision-making.
- Explored and adopted new technologies and methods to improve workflow and efficiency.
- Worked closely with supervisors and team members to assess and fulfil supply needs.
- Built and maintained strong working relationships with both internal and external stakeholders, ensuring open communication and effective collaboration.
- Improved team productivity by facilitating clear communication and providing regular project updates.
- Adjusted scheduling methods to meet the specific needs of diverse projects, showing flexibility and innovative thinking.
- Managed incoming and outgoing calls, ensuring accurate message distribution to relevant staff.
- Completed daily logs for management to track progress and identify areas for improvement.
- Trained and supported employees in understanding and following office policies and procedures.
- Proofread and edited documents to ensure they were accurate, clear, and grammatically correct.
- Performed a variety of administrative, financial, and service-related tasks as needed.
- Managed office inventory, ensuring supplies were stocked appropriately while minimising waste and unnecessary costs.
- Maintained clear documentation of company policies and procedures for easy reference by all employees.
- Led the transition to a paperless office environment, helping to reduce costs and our environmental footprint.
- Managed and updated database systems to track and analyse operational data.
- Generated reports with detailed findings and recommendations to improve processes and efficiency.
HAUL TRUCK OPERATOR
BHP
07.2022 - 03.2024
- Completed correct trips to correct locations for material drops and correctly positioned loads at designated areas for even distribution
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Used coordination and planning skills to achieve results according to schedule
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Operated with safety and skill to avoid accidents and delays..
- Manoeuvred diverse vehicles on lots with obstacles and limited space.
SITE ADMINISTRATOR
Sodexo Remote Sites
08.2021 - 07.2022
- Operated systems such as Inflight INX and IFMS Portal to organize all end of day reports including reporting all Discrepancies, Evacuation lists, Comparisons, Manday Reports and Breathalyzer sheets
- Conducted room checks to verify the condition of the rooms, before and after arrivals of guests reporting any findings in my Discrepancies and Accommodation reports
- Communicated with the client's accommodation management with any unexpected arrivals and issues with accommodation on site
- Devised and implemented improvements to reporting procedures
- Collected, validated, and distributed information to site supervisors
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation
- Coordinated site investigations, documented issues, and escalated to executive teams
- Implemented systems to improve process efficiency and reduce project duration
- Maintained personnel records and updated internal databases to support document management with applications such as Datastation
- Generated reports to suggest corrective actions and process improvements
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel
- Managed work calendars to strategically coordinate meetings, appointments, and events
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
SERVICE ATTENDANT
Sodexo Remote Sites
09.2021 - 04.2022
- Housekeeping: Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies
- Adhered to professional house cleaning checklist
- Bar and Retail: Complied with standards for merchandising, stocking, and storing product
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Adhered to state laws regarding alcoholic beverage services and customer regulations
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
CUSTOMER SERVICE REPRESENTATIVE/BARISTA
British Petroleum
06.2021 - 09.2021
- Provided primary customer support to internal and external customers
- Checked customer identification for alcohol, cigarette, and lottery sales
- Assisted customers with operating fuel pumps, explaining proper fueling techniques
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
- Reviewed and resolved differences between accounting information and cash drawer.
BARISTA
Tods Cafe
11.2020 - 06.2021
- Recommended products based on a solid understanding of individual customer needs and preferences
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Helped customers complete purchases, locate items and join reward programs
- Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
WAITRESS
Mimmos Eatalian
11.2016 - 06.2018
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
Education
Certificate IV - Project Management
North Metropolitan TAFE
11.2023
High School Diploma -
Canning Vale College
11.2020
High School Diploma -
Halls Head Community College
05.2018
Skills
- Microsoft Applications Proficiency
- Written Communications
- Analytical Skills
- Operational Efficiency
- Project Requirements
- Decision Making
- Time Management
- Software Proficiency
- Schedule Development
- Procedural Documentation
Timeline
HAUL TRUCK OPERATOR
BHP
07.2022 - 03.2024
SERVICE ATTENDANT
Sodexo Remote Sites
09.2021 - 04.2022
SITE ADMINISTRATOR
Sodexo Remote Sites
08.2021 - 07.2022
CUSTOMER SERVICE REPRESENTATIVE/BARISTA
British Petroleum
06.2021 - 09.2021
BARISTA
Tods Cafe
11.2020 - 06.2021
WAITRESS
Mimmos Eatalian
11.2016 - 06.2018
High School Diploma -
Canning Vale College
High School Diploma -
Halls Head Community College
Scheduler
Saltire Infrastructure Pty Ltd
11 2016 - Current
Certificate IV - Project Management
North Metropolitan TAFE
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