Summary
Overview
Work History
Education
Skills
References
Affiliations
Certification
Timeline
Generic

Sasha Lancaster

Birkdale,Australia

Summary

I am a highly motivated & enthusiastic individual with proficient experience as a Retail Manager, Senior Office Administrator, Assistant Accountant & Bookkeeper within a variety of industries. I possess a strong commitment to providing precise, efficient & up to date information and records to consistently maintain and improve organisational efficiency. I have excellent time management skills and a high level of computer operating skills, accurate data entry and strong, effective communicative skills. I believe the knowledge I have gained through my work experience would provide the ability to fulfill the key responsibilities as a successful applicant for this position.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Senior Administration Officer

Cardiology OPD RBWH
Herston, QLD
01.2024 - Current
  • Implementing Queensland Health policies and procedures.
  • Determined staffing requirements, interviewing, hiring and training new employees.
  • Rostering for multiple administration areas within the department.
  • Coordinated and conducted classes to teach procedures to new staff members.
  • Supervised junior administrative staff members in their daily duties.
  • Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
  • Worked with the management team and the clinical director to improve workflows and eliminate unnecessary tasks.
  • Created and revised systems and procedures by analyzing operating practices, recordkeeping systems and forms control.
  • Created purchase requisitions in accordance with company procedures.
  • Resolved customer complaints or queries efficiently.
  • Coordinated internal and external communication activities including emails, mailings and telephone calls.
  • Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
  • Assisted leadership team with business planning and development by attending meetings.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders; verifying receipt of supplies.
  • Managed office equipment maintenance and repairs for continual, smooth operation.

Senior Administration Officer

RBWH Infectious Diseases
01.2023 - 12.2023
  • Manage administration officers across multiple departments
  • Director Support
  • Medical Officer Support in Infectious Diseases & Queensland Adult Specialist Immunisation Service (QASIS)
  • Implementing Queensland Health policies and procedures
  • Recruitment
  • Administration onboarding for Medical Officers
  • Project management tasks, research, report, analyze
  • Troubleshoot and solve problems
  • Rostering
  • Preparing and distributing clinic noticeboards
  • Organising & booking meetings
  • Recording minutes
  • Briefing clinic director and strategising solutions

Administration

RBWH Physiotherapy
11.2022 - 01.2023
  • Preparing Charts
  • Ensuring accurate patient details
  • Maintaining patient confidentiality
  • Answering and redirecting phone calls
  • Checking patients in an out
  • Rescheduling appointments

Assistant Financial Accountant

SolGold plc
02.2021 - 11.2022
  • Global Payroll Officer
  • Company wide bank reconciliations for multiple global accounts
  • Weekly Cash position reporting to CFO
  • Entirety of Accounts receivable
  • Entirety of Accounts payable
  • Quarterly ATO BAS & IAS reporting for primary and subsidiary companies
  • Quarterly VAT reporting to Switzerland accounting firm
  • Payroll Tax Reporting
  • Australian Fringe Benefits Tax Reporting
  • HMRC P11d & P11d(b) reporting (UK)
  • Australian Superannuation & UK pension enrolments, lodgements & payments
  • End of month account reconciliation and reporting
  • End of year account reconciliation and reporting
  • Assisting periodical financial audits
  • General administration and maintenance of all applicable records

Self Employed Bookkeeper - Part-Time

Various Clientele
03.2005 - 12.2021
  • An aptitude for use of computers with high level of keyboarding skills and experience in MYOB, XERO, QuickBooks, Microsoft Word & Excel
  • Experience with all processes involved in Payroll including superannuation
  • Efficient Implementation of ATO updates & requirements
  • Ability to troubleshoot and find solutions to problems
  • Excellent time management skills with the ability to set goals, meet targets and plan and deliver reports with set deadlines
  • Resourceful, reliable, responsible and results-driven with an exceptionally strong work ethic

Bookkeeper & Accounts Administrator

G.W. Enterprises Pty Ltd
02.2017 - 04.2020
  • Lead payables administrator
  • Project management and tracking of all build projects
  • Liaising with Build Clients and all relevant parties on build progress through various electronic platforms
  • Lodgement of superannuation
  • Reconciling End of Month Supplier & periodic Sub Contractor Accounts
  • Precise Data Entry for all Invoicing
  • Invoicing and receipting all clients
  • Keeping check & maintaining current Sub Contractor Licencing
  • Application and lodgement of any applicable rebates
  • Setting up & maintaining electricity accounts for all builds
  • General administration duties
  • Answering & redirecting phone calls
  • Filing
  • High Use, Design & implementation of Excel, Adobe & Word documents
  • Notable Achievement: Project management – The Set up & Implementation of software and procedures to reduce human error and streamline processes associated with invoicing, receipting & record keeping
  • This reduced the time taken to produce & report for all three mentioned key business elements exponentially

Multi-Site Manager

FILA
07.2005 - 01.2011
  • Staff Management
  • Comprehensive and current knowledge of management standards
  • Monthly stocktake
  • Labour expenses and weekly stock control
  • A proactive and collaborative team member
  • Highly effective negotiation skills
  • Project Management skills with the ability to research, develop and manage tasks from inception to completion
  • Strong analytical skills with meticulous attention to detail
  • Ability to troubleshoot and find solutions to problems
  • Excellent time management skills with the ability to set goals, meet targets and plan and deliver projects with set deadlines
  • Resourceful, reliable, responsible and results-driven with an exceptionally strong work ethic
  • Notable Achievement: Met store management monthly KPI’s often
  • Staff cost to Sales ratio was always achieved, sales to stock cost ratios were consistently met alongside meeting stocktake variations costings
  • Meeting these targets increased the profit margins for each store

Office Assistant

Ledger & Co.
07.2003 - 07.2005
  • Cash handling and general computer skills and experience
  • Weekly reporting to management
  • Creating & implementing training manuals
  • Accounts Receivable / Payable
  • Strong interpersonal skills, with extensive experience in customer service and building professional rapport with clients
  • An aptitude for computers with keyboarding skills and experience in the use of Microsoft Word, Excel and PowerPoint
  • Proficient in the use of various internet/ email systems
  • Fielding and directing telephone enquiries
  • Day to day office administration functions, including banking and outgoing mail
  • Excellent time management skills with the ability to meet targets
  • Resourceful, reliable and responsible with an exceptionally strong work ethic
  • Notable Achievement: Using my knowledge from sales I was sent to multiple stores to train staff members on the usage of retail software and all jewellery product knowledge

Retail Sales Assistant

Tribes Jewellers
07.2001 - 07.2003
  • Exceptional high value customer service with extensive knowledge of all Jewellery products
  • Cash Handling & extensive use & knowledge of retail computer program
  • Proficient in the use of internet/ email systems
  • Fielding and directing telephone enquiries
  • Day to day office administration functions, including banking and outgoing mail
  • Excellent time management skills with the ability to meet targets
  • Resourceful, reliable and responsible with an exceptionally strong work ethic

Retail Sales Assistant (Casual)

Strandbags
10.1999 - 07.2001
  • Cash handling and general computer skills and experience
  • Strong interpersonal skills, with extensive experience in customer service and building professional rapport with clients
  • Proficient in the use of internet/ email systems
  • Fielding and directing telephone enquiries
  • Day to day office administration functions, including banking and outgoing mail
  • Excellent time management skills with the ability to meet sales targets
  • Resourceful, reliable and responsible with an exceptionally strong work ethic

Education

Advanced Diploma - Accounting

Tafe Queensland
01.2018

High School Senior Certificate -

Mount Alvernia College
Kedron
01.1997

Skills

  • Strong management skills
  • Excellent communication skills
  • Human resources management
  • Performance management
  • Group facilitation and presentations
  • Team building
  • Group and individual instruction
  • Staff development
  • Training and mentoring
  • Proficient knowledge and use of QLD health software programs (HBCIS, ESM, ieMR, TMS, IMS, Nerve Centre, Referrals Workflow, QH Refer, S4 Hana, Kyra, MS Office Word, Excel, Teams, Outlook, Power BI, Shifts, Powerpoint)
  • Proficient knowledge & use of various accounting software programs (MYOB Plus 19, Xero, Quickbooks)
  • Data entry accuracy
  • Articulate and well spoken
  • Excellent time management skills
  • Resourceful
  • Reliable
  • Responsible
  • Strong ability to work cooperatively and effectively within a team or alone

References

  • Tanya Koina, Acting Manager Administration Services IMES, Royal Brisbane & Women's Hospital, 0437 157 060
  • Catherine Schafer, Scheduling Application System Coordinator, Royal Brisbane & Women’s Hospital, 0402 139 070
  • Laura Finn, Senior Administration Officer, Internal Medicine, Royal Brisbane & Women’s Hospital, 0401 066 018

Affiliations

  • Running
  • Dancing
  • Reading
  • Movies

Certification

  • Leadership Essentials for Managers Program - QLD Health, 2024
  • Certificate IV Frontline Management, Queensland Government, 2007

Timeline

Senior Administration Officer

Cardiology OPD RBWH
01.2024 - Current

Senior Administration Officer

RBWH Infectious Diseases
01.2023 - 12.2023

Administration

RBWH Physiotherapy
11.2022 - 01.2023

Assistant Financial Accountant

SolGold plc
02.2021 - 11.2022

Bookkeeper & Accounts Administrator

G.W. Enterprises Pty Ltd
02.2017 - 04.2020

Multi-Site Manager

FILA
07.2005 - 01.2011

Self Employed Bookkeeper - Part-Time

Various Clientele
03.2005 - 12.2021

Office Assistant

Ledger & Co.
07.2003 - 07.2005

Retail Sales Assistant

Tribes Jewellers
07.2001 - 07.2003

Retail Sales Assistant (Casual)

Strandbags
10.1999 - 07.2001

Advanced Diploma - Accounting

Tafe Queensland

High School Senior Certificate -

Mount Alvernia College

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Sasha Lancaster