
Experienced housing and support professional with extensive expertise across tenancy management, homelessness services, and community advocacy. Proven track record of working with individuals and families in hostels, boarding houses, crisis accommodation, and transitional housing to achieve safe and sustainable housing pathways. Skilled in tenancy inspections, arrears management, property maintenance coordination, complaints resolution, and compliance with housing policies and frameworks. Brings strong frontline experience in homelessness response and case management, combined with a broader background in Defence housing support, contract and project management, and workforce planning. Adept at risk assessment, safety planning, and managing volatile field environments while maintaining a trauma-informed, person-centred approach. Civic qualified with additional training in youth work, suicide prevention, mental health first aid, and conflict management, offering a balanced blend of practical housing knowledge, compliance expertise, and lived experience.
Compassionate Case Manager known for high productivity and efficiency in task completion. Possess specialized skills in needs assessment, care plan development, and client advocacy. Excel at communication, problem-solving, and time management to effectively support clients in achieving wellness goals.
Compassionate Case Manager with substantial background in social work and providing support to vulnerable populations. Skills include crisis management, care coordination, and advocacy for clients' rights and needs. Demonstrated ability to establish trust with clients while effectively managing high caseloads. Notable impact on improving client well-being through personalized care plans and resource allocation.