Summary
Overview
Work History
Education
Skills
References
Personal Information
Timeline
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SASHA MACIEJEWSKI

Tarragindi

Summary

Seeking a full-time role in a growth-oriented organisation where I can leverage my experience and continue to develop professionally. Committed to delivering high-quality service and continuously improving through ongoing learning.

Experienced customer service professional with a strong background in the aviation and medical sectors. Recognised for building effective, customer-focused teams and maintaining high service standards. Proven ability to resolve issues efficiently, support team performance, and foster a respectful, inclusive environment. Committed to professionalism, continuous learning, and excellence in presentation and conduct.

Overview

13
13
years of professional experience
3
3
years of post-secondary education

Work History

Private Medical Secretary

Dr Salman Rahman
Brisbane
10.2024 - Current
  • Managed patient scheduling and appointment confirmations efficiently.
  • Coordinated communication between patients and healthcare providers effectively.
  • Maintained patient records and ensured data accuracy consistently.
  • Assisted in the preparation of medical documents and reports as needed.
  • Prepared patient charts for physicians prior to appointments, including updating existing information.
  • Created new patient files when needed and ensured that all documents were properly filed in each file folder.
  • Maintained accurate patient records and filing systems according to established policies and procedures.
  • Compiled physical and digital documents, charts, and reports.
  • Transcribed doctor's orders into the electronic health record system.
  • Facilitated communication between patients, physicians, and other healthcare professionals.
  • Demonstrated proficiency in using various types of EKG machines such as 12-lead ECGs and portable systems.

Medical Administrator/ Typist

Logan Heart Centre
Meadowbrook
02.2023 - 10.2024
  • Company Overview: Cardiologist
  • Understanding of all cardiology tests, consultations offered, pricing and medicare rebates.
  • Maintaining patient records with confidentiality.
  • Medical typing and dictatorship of cardiologist notes.
  • Answering calls, booking patients in for testing, consultations and follow ups.
  • Billing patients including private, medicare and all DVA patients.
  • Preparing for private clinic, appointment information, obtaining bloods information, ECG's, DVA transport bookings, previous testing information for new patients.
  • Emailing medical reports and liaising with hospitals/ doctors.
  • General administration duties, stock, filing, printing, end of day banking, cash handling, eftpos, transmitting medicare claims, items invoice analysis.
  • Managed patient scheduling and appointment coordination for efficient clinic operations.
  • Handled billing processes and insurance claims for timely reimbursements.
  • Organised patient intake procedures to streamline administrative workflow.
  • Reviewed medical records and prepared reports summarising patient information.
  • Provided assistance to patients regarding appointment scheduling, test results, and other inquiries.
  • Maintained contact databases for referral sources such as hospitals and clinics.
  • Created new patient accounts in the electronic health record system.
  • Transcribed medical reports accurately for physicians and healthcare providers.
  • Reviewed documents for clarity and corrected typographical errors.
  • Utilised transcription software to convert audio recordings into written format.
  • Communicated with medical staff for clarification on terminology and procedures.

Medical Bookings Specialist

I-MED RADIOLOGY
01.2021 - 11.2021
  • Scheduling specialised appointment bookings such as CT scans, X-rays, Ultrasounds, MRI's and Nuclear Medicine.
  • Operating the radiology information system (Visage RIS) to book appointments and update patient records.
  • Answering all incoming telephone calls regarding bookings and general inquiries, while taking and relaying messages as required.
  • Actioning incoming email traffic from referrers and patients requesting bookings or general inquiries.
  • Providing clear and accurate instructions and preparation to patients with confidence.
  • Professionally communicate with patients and referrers to ensure follow up action is taken when required.
  • Maintain patient records, examination statistics and related information.
  • Faxing and scanning documents as-well as requesting blood results when required.

Customer Solution Specialist - APS4

STELLAR - SERVICES AUSTRALIA
04.2020 - 11.2020
  • CRM management - Enter, check, and amend client data in accordance with system standards and procedures - Document all call information according to standard operating procedures.
  • Handle high volume inbound and outbound calls in a timely manner, handle all contacts within required time frames.
  • Establish consistent standards within the quality call framework to deliver both a quality customer experience and government outcomes to allow to continuously improve services.
  • Develop and maintain a thorough understanding of products, services, processes and systems.
  • Manage and resolve customer complaints, identify, and escalate issues to supervisors.

Customer Service Officer

JETSTAR AIRWAYS
09.2012 - 03.2020
  • Provide all necessary help and support to passengers required including check in, baggage processing.
  • Reservations and ticketing, boarding of flights, Aero bridge operation, greeting arriving passengers, handling VIP's and providing special passenger assistance.
  • Understood, anticipated and delivered the highest level of service to all guests by availing all their requests in a timely manner and maintaining integrity, confidentiality and professionalism at all times.
  • Assist passengers with self-service check-in kiosks.
  • Inspect and verify passenger documentation.
  • Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations.
  • Manage passenger baggage processing including handling and fee calculation.
  • Assist passengers as needed through arrival and check-in processes including support for passengers with special requirements such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance.
  • Operate computers and specialist equipment such as aero bridges, scanners and management of SKYPORT check-in system and SKYSPEED travel system.
  • Maintain the highest standards of safety and security at all times.

Education

Diploma - Educational Leadership And Management

TAFE Queensland
04.2024 - 04.2025

Certificate III - Tourism Operations

TAFE Queensland - Gold Coast
02.2008 - 12.2009

Certificate of Graduation - Year 12

ELANORA STATE HIGH SCHOOL
Queensland

Skills

  • Professionalism
  • Adaptability
  • Communication
  • Industry specific knowledge
  • Team collaboration
  • Leadership
  • Attention to detail
  • Customer service

References

  • Rhianna Imeson - Former colleague - Aviation. Mobile +61 411 201 275
  • Reece Purcell - Personal Reference - Quit Renting Property Group. Mobile +61 431 513 481

* More references available on request

Personal Information

Date of Birth: 05/04/1992

Maternity leave: November 2021 - February 2023

Timeline

Private Medical Secretary

Dr Salman Rahman
10.2024 - Current

Diploma - Educational Leadership And Management

TAFE Queensland
04.2024 - 04.2025

Medical Administrator/ Typist

Logan Heart Centre
02.2023 - 10.2024

Medical Bookings Specialist

I-MED RADIOLOGY
01.2021 - 11.2021

Customer Solution Specialist - APS4

STELLAR - SERVICES AUSTRALIA
04.2020 - 11.2020

Customer Service Officer

JETSTAR AIRWAYS
09.2012 - 03.2020

Certificate III - Tourism Operations

TAFE Queensland - Gold Coast
02.2008 - 12.2009

Certificate of Graduation - Year 12

ELANORA STATE HIGH SCHOOL

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