Sasha Nassrallah
Melbourne,VIC
Summary
Result-oriented Store Manager with 9 years experience in customer service roles and progressive leadership roles.
Strong passion for people management and development. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, team development and consistently driving high store performance standards.
I am a highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am confident that I will be an excellent fit as the next Store Manager at AdiCentre.
Overview
8
8
years of professional experience
Work History
Store Manager
Adidas
Melbourne , VIC
08.2023 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Analyzed financial data to identify areas of improvement and developed strategies to maximize sales and achieve operational performance and sales goals.
- Prepared monthly reports on sales figures, expenses, profits.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules for personnel to verify proper floor coverage within fiscal guidelines.
- Prepared staff work schedules and assigned team members to specific duties
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Store Manager
Platypus
Melbourne , VIC
02.2023 - 07.2024
Higher Duties Manager
Adidas
Melbourne , VIC
08.2022 - 01.2023
Assitant Manager
Adidas
Melbourne , VIC
06.2022 - 08.2022
Third in Charge (3IC)
Adidas
Melbourne , VIC
11.2020 - 06.2022
Hospitality Staff Assistant
Max Brenner
Melbourne , VIC
06.2017 - 11.2020
Volunteer Event Assistant
Volunteering Victoria
Melbourne , VIC
03.2019 - 05.2019
- Assisted in the planning and execution of events, including scheduling vendors and venues.
- Organized event materials such as signage, decorations, catering supplies, and audio-visual equipment.
- Coordinated with stakeholders to ensure all necessary elements were present for successful event execution.
- Provided customer service assistance before, during, and after events.
- Maintained accurate records of attendance for each event.
- Developed marketing strategies to increase awareness about upcoming events and promotions.
- Assisted in the development of promotional materials for events including flyers, posters, and digital content.
- Created detailed timelines and checklists to ensure smooth operation of events.
- Communicated effectively with vendors regarding needs for specific services related to an event.
- Responded promptly to inquiries from guests or other stakeholders regarding event details.
- Worked closely with other departments to ensure seamless integration of activities between different areas of responsibility.
- Oversaw setup, breakdown operations at each location prior to, after the conclusion of an event.
Sales Assistant | Sunday Manager
Alannah Hill
Melbourne , VIC
02.2016 - 06.2018
- Assisted in creating displays to promote products.
- Informed customers about current promotions and discounts.
- Assisted customers with returns, exchanges and refunds.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Maintained cleanliness of the sales floor area at all times.
- Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
- Answered incoming telephone calls to provide store, products and services information.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Built and maintained relationships with peers and upper management to drive team success.
Education
Bachelors of Business Management - Event Management And Marketing
Victoria University
Melbourne, VIC03-2016
Keilor Downs College
Melbourne, VIC11-2014
Skills
- Team Building and Leaderships
- Operations Management and Budgeting and
- Staff management and personnel scheduling
- Store Merchandising
- Talent Recruiting and Hiring
- Employee Training and Team Development
- Inventory Management and processing
- Strong Multitasking and Organizational skills
- High attention to detail and creativity
- Fluent in speaking Arabic
Accomplishments
- Adidas Bra Specialist
Languages
Arabic
Professional
References
Gwen Yeoh | Mobile: 0432529520
Isabel Cachia | Mobile 0412 720 377
Helen Kierce | Mobile: 0416 239 383
Phillip Tubb | Events Lecturer | Phillip.Tubb@vu.edu.au
Timeline
Store Manager
Adidas
08.2023 - Current
Store Manager
Platypus
02.2023 - 07.2024
Higher Duties Manager
Adidas
08.2022 - 01.2023
Assitant Manager
Adidas
06.2022 - 08.2022
Third in Charge (3IC)
Adidas
11.2020 - 06.2022
Volunteer Event Assistant
Volunteering Victoria
03.2019 - 05.2019
Hospitality Staff Assistant
Max Brenner
06.2017 - 11.2020
Sales Assistant | Sunday Manager
Alannah Hill
02.2016 - 06.2018
Bachelors of Business Management - Event Management And Marketing
Victoria University
Keilor Downs College
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