Sasha O'Connor
Rivervale,WA
Summary
Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
5
5
Certifications
Work History
Shift Manager
McDonald's
07.2021 - Current
- Cooperated with coworkers to improve customer experience and manage storefront.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Excelled in every store position and regularly backed up front-line staff.
- Coached crew members to optimise performance and motivate toward more efficient work.
- Consistently exhibited calm demeanour during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Tracked receipts, employee hours, and inventory movements.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained and mentored new employees to maximise team performance.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Accurately operated cash register to process customer payments.
- Completed daily cash management and oversaw bank deposit pick up.
Sandwich Artist
Subway
05.2019 - 06.2021
- Shared information with customers about menu items, preparation methods, and ingredients.
- Trained team members to prepare sandwiches and other items according to instructions.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
- Executed sandwich artistry duties with very low occurrence of errors.
- Greeted guests, promoted specials, and took orders.
- Operated manual and electric appliances to peel, slice, and trim food.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Prepared and presented food in compliance with health and safety guidelines.
- Restocked and rotated stock in display case to mitigate stock loss.
- Kept workplace clean and organized in line with restaurant policies.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Accurately operated cash register to process customer payments.
- Daily cash management.
- Consistently worked closing shift and locked up the store.
Casual Assistant
Baskin Robbins Franchisee
10.2014 - 04.2018
- Greeted incoming customers and provided reliable, friendly customer service.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
- Observed health code regulations and internal policies for cleaning and sanitizing.
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
- Notified supervisor and peers of low product inventory and customer complaints.
- Processed sales transactions for cash, debit, and credit purchases.
- Kept tidy and organized area to comply with cleanliness standards.
- Regularly worked closing shifts and locked up the store.
- Occasionally worked open shift
Education
Bachelor of Commerce - Finance
Curtin University
Perth, WA2027
Skills
- Quality Assurance
- Equipment Troubleshooting
- Safety Compliance
- Staff Development
- Tech-Savvy
- Handling Customer Complaints
- Staff Motivation
- Opening and closing procedures
- Training and mentoring
- Flexible Schedule
- Compliance understanding
- Payment Processing
- Decision-Making
- Accurate money handling
Certification
- White Card
- Responsible Service of Alcohol
- Certificate III in Retail Services
- Certificate III in Music Industry
- First Aid Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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