Sasha Paunovic
Brisbane,QLD
Summary
Goal-oriented Manager dedicated to meeting both individual and team performance objectives and achieving set targets. Offering over 7 years of extensive leadership experience in Retail Sales Management. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
TEAM MANAGER
LOUIS VUITTON
06.2023 - Current
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Delivered regular team meetings for aligned work towards common goals.
- Coordinated team collaboration to share ideas and build best practices.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Tracked trends and suggested enhancements that would both challenge and refine company's product offerings.
- Planned and directed staff training and performance evaluations.
- Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team.
- Introduced innovative incentive programs that boosted employee morale and fostered a healthy competitive environment within the team.
- Managed cross-functional projects involving multiple teams, ensuring successful outcomes while adhering to strict deadlines and budget constraints.
- .Drove sales growth through thorough market analysis, identifying emerging trends, competitor activities, and potential untapped markets.
- Maintained a high-performing sales team by recruiting top talent and retaining motivated employees through ongoing development opportunities.
STORE MANAGER
NIKE
06.2021 - 06.2023
- Manage people, store operations, store environment and culture to achieve sales, service, organization, customer satisfaction and profitability goals and main operational excellence standards
- Develop strategies to maximize the role of the store within the area and create plans to address loss prevention concerns as well as create succession plans and effective performance management
- FY21 & FY22 Highest store average transactional value & units per transaction winner
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
FLAGSHIP ASSISTANT STORE MANAGER
RM WILLIAMS
09.2020 - 06.2021
- Prepare and control the stores budget, aiming for minimum expenditure and efficiency
- Manage accurate sales forecasting and reporting functions - presenting daily EOD reports and monthly individual performance reports
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
COUNTER MANAGER
SIMONE PERELE, DAVID JONES
11.2019 - 09.2020
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Achieved sales goals through effective communication and demonstration of products.
- Optimized counter space utilization by reorganizing displays based on product popularity or seasonal trends.
- Performed daily department re-merchandising, price markdowns and merchandise transfers.
- Recruited, coached, motivated and trained new associates.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
FOREIGN LANGUAGES TEACHER
KASINTORN VITTAYA SCHOOL BANGKOK
04.2019 - 11.2019
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Implemented behaviour modification strategies, resulting in improved self-regulation and classroom participation among students.
- Supported English language learners by incorporating visual aids and differentiated instruction techniques into lessons.
- Contributed to school-wide professional development initiatives, sharing best practices for teaching English at the primary level.
- Enhanced student literacy skills by implementing focused reading and writing activities.
- Prepared and implemented lesson plans covering required course topics.
BOUTIQUE MANAGER
KILT CLOTHING
02.2017 - 02.2018
- Increased sales through effective visual merchandising and creative window displays.
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Coordinated special events to promote the boutique''s brand, driving foot traffic and generating media coverage.
- Analyzed sales reports to identify best-selling items and adjust buying decisions accordingly.
- Enhanced customer satisfaction by providing personalized styling advice and product recommendations.
- Resolved customer complaints with professionalism, ensuring a positive shopping experience for all guests.
- Showed associates how to improve customer interactions and increase sales with successful communication and consultative strategies.
- Trained staff in sales techniques, resulting in improved team performance and increased individual targets.
- Managed store inventory effectively to maintain optimal stock levels and minimize shrinkage.
- Established clear performance expectations for staff members, fostering accountability through regular reviews and feedback sessions.
- Collected and analyzed KPI information to track trends and make proactive changes to business operations plans.
- Awarded excellence for the highest Mystery Shopper Average result of 2017.
SENIOR SALES ASSITANT
COTTON ON
06.2015 - 01.2017
- Provided excellent customer service by promptly addressing client inquiries and resolving any issues that arose during the sales process.
- Continuously monitored industry news and trends, adapting sales approach accordingly to maintain relevance in a constantly evolving market.
- Analyzed sales data regularly, uncovering insights that informed future strategies for continuous improvement.
- Worked closely with cross-functional teams to develop tailored solutions that met unique client needs while driving revenue growth for the company.
- Maintained detailed records of client interactions, ensuring accurate information sharing across all relevant departments within the organization.
- Increased sales revenue by building strong relationships with key clients and identifying new opportunities.
- Exceeded sales targets consistently through effective negotiation and closing techniques.
- Trained new employees on customer service, money handling and organizing strategies.
SALES ASSITANT & KEY HOLDER
CANDYLAND
03.2014 - 08.2014
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Skills
- Customer Focus
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
- Motivational Skills
- Sales Presentations
- Sales strategy development
- Strategic Planning
- Sales Coaching
- Performance Management
Certification
- New Zealand Full Drivers License
- Queensland, Australia Open Class C License
- NZRC; Certificate - Essential First Aid Course 2022
Languages
English
Native or Bilingual
Thai
Professional Working
Timeline
TEAM MANAGER
LOUIS VUITTON
06.2023 - Current
STORE MANAGER
NIKE
06.2021 - 06.2023
FLAGSHIP ASSISTANT STORE MANAGER
RM WILLIAMS
09.2020 - 06.2021
COUNTER MANAGER
SIMONE PERELE, DAVID JONES
11.2019 - 09.2020
FOREIGN LANGUAGES TEACHER
KASINTORN VITTAYA SCHOOL BANGKOK
04.2019 - 11.2019
BOUTIQUE MANAGER
KILT CLOTHING
02.2017 - 02.2018
SENIOR SALES ASSITANT
COTTON ON
06.2015 - 01.2017
SALES ASSITANT & KEY HOLDER
CANDYLAND
03.2014 - 08.2014