Sasha Rangitonga
Sydney
Summary
Dynamic professional employee at Greater Care, excelling in disability care and fostering mental health assistance. Leveraged attention to detail and first aid expertise to enhance client well-being and safety, achieving a significant improvement in client satisfaction. Skilled in creating supportive and empowering environments to promote skill development and independence. Compassionate Support Worker with experience in providing emotional and physical support to individuals with disabilities or health concerns. Strengths include strong interpersonal skills, ability to adapt to different situations, and knowledge of care procedures. Have consistently provided comfort and safety to clients while promoting independence and well-being.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Support Worker
Greater care
Sydney
09.2023 - Current
- Encouraged service users to participate in social activities that promoted their physical health and mental wellbeing.
- Accompanied clients to medical appointments and assisted them with their daily needs.
- Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
- Assisted clients with personal care, such as showering and dressing.
- Provided emotional support and companionship to enhance clients' well-being.
- Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
- Assisted in the development of social skills through group activities and one-on-one interactions.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Actively encouraged service users to make decisions about their own lives where appropriate.
- Supported clients' social, physical and emotional needs to help integrate into local community.
- Tracked client behaviors, daily activities, new skills, and notable incidents for documentation purposes.
- Organised leisure activities for clients in the community.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
Customer Service Manager
Rebel sports
Sydney
08.2020 - Current
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Recruited and trained new employees to meet job requirements.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Explained benefits, features, and recommendations to maximize client retention.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Assigned work and monitored performance of project personnel.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Group Fitness Instructor
UFC gym Blacktown
Doonside
03.2018 - 06.2020
- Organized group activities that encouraged team building and social interaction among participants.
- Performed routine maintenance on fitness equipment to ensure safety and functionality.
- Ensured safety of all participants by enforcing proper form and technique during exercises.
- Adapted instructions according to individual's physical limitations or special needs.
- Led special fitness events and challenges to keep the community engaged and motivated.
- Answered questions from clients regarding fitness programs or general inquiries related to health and wellness topics.
- Conducted pre-class assessments to understand participant fitness levels and goals.
- Participated in marketing initiatives including promotional materials distribution and community outreach efforts.
- Created a fun and supportive atmosphere during classes by playing upbeat music.
- Promoted upcoming events such as new classes or challenges within the facility.
- Evaluated the effectiveness of fitness programs and made adjustments based on participant feedback.
- Explained and demonstrated fitness and conditioning techniques and movements.
Personal Trainer
One55 Health and Fitness
Sydney
05.2014 - 07.2017
- Recommended modifications of exercises to help participants avoid injuries.
- Monitored progress of clients during workouts and provided feedback and encouragement.
- Scheduled appointments with clients and communicated effectively with them via phone or email.
- Invited individuals of all ages and fitness levels to participate in classes.
- Enforced safe exercise equipment use, reminding members of rules and guiding techniques.
- Advised participants on proper attire and appropriate shoes for class.
- Explained principles of nutrition including basic dietary guidelines to help optimize results.
- Offered clients educational information and materials to help with preventive care, nutrition, body mechanics, fitness, stress management and ergonomics.
- Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
- Enforced safety rules and procedures to minimize injuries.
Second in Charge Restaurant Manager
Hogs Breath
Sydney
05.2012 - 10.2016
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Ensured compliance with all food safety regulations and sanitation standards.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Created detailed reports on weekly and monthly revenues and expenses.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Customer Service Cashier
Hungry jacks
Sydney
04.2008 - 07.2012
- Processed customer payments quickly and returned exact change and receipts.
- Processed credit card transactions accurately and efficiently.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Resolved customer complaints in a professional manner.
- Complied with all health and safety regulations while performing job duties.
- Greeted customers promptly and responded to questions.
- Operated cash registers to process payments for goods and services.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Ensured compliance with health safety standards for all food handling procedures.
- Adhered to health codes and regulations regarding food handling and storage.
Education
Certificate 3 And 4 in Health And Fitness - Health And Fitness
ACPE Academy
Sydney Olympic Park, NSW03-2014
High School Diploma -
Plumpton High School
Sydney, NSW12-2010
Tourism And Hospitality Management - Tourism And Hospitality Management
TAFE NSW
NSW01-2010
Skills
- Transcription and dictation
- Disability care
- Spreadsheet development
- Housekeeping and laundry
- Daily living support
- Mental health assistance
- Client assessment
- Attention to detail
- Activity planning
- Personal care assistance
- Meal preparation
- Mobility assistance
- Recreational activities
- Skill development
- Skill building
- Life skills development
- First aid and CPR
- Risk management
- Confidentiality and privacy
Affiliations
- State nsw Netball
- Auz tag
- Womens AFL
- CrossFit
- Volunteer at the local food bank yearly
Accomplishments
- Employee of the month
- Top sales
Certification
- Diploma in hospitality and tourism
- Certificate 3 and 4 in health and fitness
- Certified group fitness instructor
Languages
English
Professional
References
- Hungry Jacks Manager Stuart 02 86105704
- Hogs breath Restaurant manager 0425652656
- one55 health and fitness manager Elie 0423713786
- UFC gym Fitness manager Joash 0431235441
- Rebel sport manager Bianca 0467898395
- Greater Care Lepa 0459124178
Timeline
Support Worker
Greater care
09.2023 - Current
Customer Service Manager
Rebel sports
08.2020 - Current
Group Fitness Instructor
UFC gym Blacktown
03.2018 - 06.2020
Personal Trainer
One55 Health and Fitness
05.2014 - 07.2017
Second in Charge Restaurant Manager
Hogs Breath
05.2012 - 10.2016
Customer Service Cashier
Hungry jacks
04.2008 - 07.2012
Certificate 3 And 4 in Health And Fitness - Health And Fitness
ACPE Academy
High School Diploma -
Plumpton High School
Tourism And Hospitality Management - Tourism And Hospitality Management
TAFE NSW