SASHA RILEY
Carseldine,QLD
Summary
With over 10 years’ experience in customer service-based positions and 2 years of management, I consider delivering warm and respectful communication a talent of mine. I take great pride in my ability to build positive relationships, demonstrated through repeat customers and building rapport in the community of my workplace. I have developed high office management skills and a flexible attitude to the re-prioritization of tasks. This includes being mindful of my routine responsibilities, whilst working collaboratively with higher management to efficiently prepare for and act on tasks as they arise. I have direct experience with Microsoft 365 suite applications including Word, PowerPoint, Outlook, and Excel. As well as experience with MYOB Account Right. Possessing a ‘can do’ attitude I feel confident learning and adapting to any new programs. I am available full-time for an immediate start.
Overview
7
7
years of professional experience
Work History
Home Loan Specialist
Commonwealth Bank of Australia
05.2022 - 02.2023
- Home loan product switches
- Interest rate reviews
- Assisted customers with digital banking options
- Explained different types of loans pertaining to client situations
- Planned and dealt with payment schedules / Repayment Maintenance
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
Administration Manager
GRJ Trade / Gold River Jewellers
05.2016 - 12.2022
- Data Entry / Invoicing
- Account management
- Payroll (MYOB) / Annual and Personal Leave management
- Banking
- Ordering and replenishing of stock
- Answering phones and responding to emails
- Spreadsheet maintenance
- Product Quality Control
- Facilitated and presented at a large corporate conference providing professional development for over 400 retail staff from Australia, New Zealand, and Canada
Sales Support /Receptionist
JR Business Communications
- Managing the front desk including answering client calls and general enquiries via phone and email
- Organised and scheduled meetings and appointments for sales team and managers
- Spreadsheet maintenance
- Sales support
- NBN processing/selling
Administrator
Regional Training Centre, Australian Institute of Management
- Management of customer enquires via email and phone
- Booking and managing training courses
- Coordination of course materials and certification
- Assisted delegates with E-Learning
- Entered and maintained departmental records in company database
Event Assistant
The Australian Institute of Management
- Maintaining a large customer base
- Serving in a quick and efficient manner
- General cleaning tasks adhering to safe food handling and workplace
- Setting up and packing down of private functions
- Friendly and efficient customer service
- Greeted and directed guests at private events and explained seating arrangements to keep tables organized
Skills
- Hard working
- Professional presentation
- Reliable
- Committed to providing a high level of customer service
- Excellent communication and management skills
- Fast and dedicated learner
- Great in a team or working alone
References
References will be provided upon request.
Timeline
Home Loan Specialist
Commonwealth Bank of Australia
05.2022 - 02.2023
Administration Manager
GRJ Trade / Gold River Jewellers
05.2016 - 12.2022
Sales Support /Receptionist
JR Business Communications
Administrator
Regional Training Centre, Australian Institute of Management
Event Assistant
The Australian Institute of Management
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