Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sasha Smith

Customer Service
Sydney

Summary

I am currently completing my HSC at Colo High School. I’ve recently received early entry into university, planning to study k-12 Education and major in Art ultimately to pursue a career as a high school teacher and or primary teacher. I have a strong passion for working with children, particularly those who require extra support, and I believe that every child is unique and deserves an adaptable, caring approach to learning. I pride myself on being flexible, empathetic, and eager to create a safe and inclusive learning environment. In 2023, I completed Child Studies and placed first in my class. I also placed first in Community and Family Studies in 2024–2025, which deepened my understanding of the diverse needs of children and families.

Outside of school, I’ve worked at the Bilpin Fruit Bowl for the past six years and am currently in a management role. This job has taught me leadership, responsibility, and strong communication skills .I’ve lived in Bilpin since kindergarten, attending Bilpin Public School before moving on to Colo High. My roots in this community run deep, and I hope to one day give back by teaching and supporting students in rural or regional areas.

Overview

6
6
years of professional experience

Work History

Customer Service Manager

Bilpin Fruit Bowl
05.2019 - Current
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.

Babysitter

Lil Henshaw
01.2021 - 01.2022
  • Communicated positively with children and guardians.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Played games, worked on puzzles, and read books to young children.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.

Education

High School Diploma -

Colo High School
Hawkesbury, Australia
04.2001 -

Skills

Customer service

Empathy

Child supervision

Problem solving skills

Philanthropic mindset

Patience and composure

Timeline

Babysitter

Lil Henshaw
01.2021 - 01.2022

Customer Service Manager

Bilpin Fruit Bowl
05.2019 - Current

High School Diploma -

Colo High School
04.2001 -
Sasha SmithCustomer Service