Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sasha Walkley

Perth,WA

Summary

Currently seeking an entry level utility position to gain valuable experience in the WA mining sector.

Overview

8
8
years of professional experience

Work History

Cabin Crew

Virgin Australia
PERTH , WA
01.2022 - Current
  • Follow company regulations and rules to provide a safe environment for both travelers and employees.
  • Clean and service all areas of the aircraft, stock the cabin with safety guides, sick bags, cleaning supplies, and other necessary items after every flight.
  • Participate in pre-flight briefings to discuss flight details, weather and service plans.
  • completed trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
  • Anticipated needs of passengers to enhance comfort and promote an enjoyable flight.
  • Took measures during unusual conditions to maximize the safety of customers and crew.
  • Demonstrated proper use of seat belts, oxygen masks, and flotation devices to prepare for emergencies.
  • Restocked and organized food and beverage inventory.

APS 3 Customer Service Officer

Services Australia
Perth, WA
04.2020 - 12.2021
  • Review customer account information to determine current issues and potential solutions.
  • Consistently using problem solving skills to find the best solutions and provide great outcomes for customers.
  • Displayed strong telephone etiquette by, warmly greeting customers, asking well-rounded questions to identify issues and effectively handling difficult calls.
  • Handled customer inquiries with exceptional professionalism and enthusiasm.
  • Exceeded customer satisfaction by finding creative solutions to problems as well as educating customers.
  • Actioned claims, payment affecting coding and assessments for Jobseekers, Youth Allowance, Pandemic leave disaster payment and Covid-19 disaster payment customers.

Bartender

Prince of Wales Hotel
Bunbury, WA
01.2020 - 04.2020
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Talked easily with patrons to build rapport and earn repeat business.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Interacted with customers, completed transactions and maintained work areas according to relevant professional standards and codes.

Assistant Store Manager

Williams Shoes
Bunbury, WA
03.2017 - 12.2019
  • delegated assignments based on team strengths to optimize floor coverage and service requirements.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve team KPI's.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Created high levels of customer satisfaction through excellent sales service
  • balanced needs of multiple customers in a fast paced retail environment.
  • Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.

Education

Responsible Service of Alcohol -

Express Online Training
Online
09-2017

WACE Certificate -

Manea Senior College
Bunbury WA
11.2016

Certificate III - Health Administration

Foundation Education
Online
10.2016

Certificate II - Business Administration

South West Institute of Tafe
Bunbury WA
09.2015

Skills

  • Customer support and assistance
  • Team collaboration
  • High-energy attitude
  • Ability to learn and adapt to new processes in an effectively
  • Critical thinking
  • Safe serving knowledge
  • Outstanding customer service
  • Anticipating customer needs
  • Organizational ability
  • Relationship Building

References

  • Karis Chatfield - manager at Williams Shoes 0499 990 914
  • Jaqui Thorn - manager at Prince of wales hotel 0447 505 874
  • Amy Donelan - Cabin manager at Virgin Australia 0431248343

Timeline

Cabin Crew

Virgin Australia
01.2022 - Current

APS 3 Customer Service Officer

Services Australia
04.2020 - 12.2021

Bartender

Prince of Wales Hotel
01.2020 - 04.2020

Assistant Store Manager

Williams Shoes
03.2017 - 12.2019

WACE Certificate -

Manea Senior College

Certificate III - Health Administration

Foundation Education

Certificate II - Business Administration

South West Institute of Tafe

Responsible Service of Alcohol -

Express Online Training

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Sasha Walkley