Sasha Williams
Wandina,WA
Summary
I am a dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. I have a strong work ethic and effective communication skills. I am eager to contribute to a dynamic team and support organizational goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Peter Groom Settlements
Geraldton, WA
12.2023 - 05.2024
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Managed database systems containing customer contact information.
- Facilitated communication between different departments within the organization.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Managed office supplies inventory and placed orders when necessary.
- Scheduled appointments between clients and customers and internal staff members.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Greeted visitors and provided general information about the company.
Customer Service Representative
Kmart
Geraldton, WA
06.2021 - 12.2023
- Developed positive relationships with customers through friendly interactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
High School Diploma -
Geraldton Senior High School
Geraldton, WA10-2023
Skills
- Reception oversight
- Mail handling
- Filing
- Document Control
- Invoice Processing
- Data Entry
- Relationship Building
- Paperwork drafting
- Microsoft Outlook
- Customer Service
- Strong Problem Solver
Affiliations
- Socializing
- Family Orientated
- Travel
Certification
- Drivers License ( C Class )
Referees
- Work Reference - (Greg McCamish) Line Manger Kmart - gregmccamish@hotmail.com
- Personal Reference - Emily Carruthers - 0499 222 106
- Personal Reference - Nat Rnjak - 0402 609 608
Timeline
Administrative Assistant
Peter Groom Settlements
12.2023 - 05.2024
Customer Service Representative
Kmart
06.2021 - 12.2023
High School Diploma -
Geraldton Senior High School
- Drivers License ( C Class )
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