I am a dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. I have a strong work ethic and effective communication skills. I am eager to contribute to a dynamic team and support organizational goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Peter Groom Settlements
Geraldton, WA
2023.12 - 2024.05
Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Handled confidential documents in an organized fashion according to established protocol.
Managed database systems containing customer contact information.
Facilitated communication between different departments within the organization.
Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
Managed office supplies inventory and placed orders when necessary.
Scheduled appointments between clients and customers and internal staff members.
Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
Managed incoming calls while providing information or transferring callers to appropriate personnel.
Updated contact lists regularly when changes occur in employee status or contact information.
Greeted visitors and provided general information about the company.
Customer Service Representative
Kmart
Geraldton, WA
2021.06 - 2023.12
Developed positive relationships with customers through friendly interactions.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Developed strong relationships with customers by providing personalized assistance and support.
Maintained a high level of professionalism when dealing with difficult customers.
Answered customer inquiries via phone, email, and chat.
Provided exceptional customer service to ensure customer satisfaction.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
High School Diploma -
Geraldton Senior High School
Geraldton, WA
2023-10
Skills
Reception oversight
Mail handling
Filing
Document Control
Invoice Processing
Data Entry
Relationship Building
Paperwork drafting
Microsoft Outlook
Customer Service
Strong Problem Solver
Affiliations
Socializing
Family Orientated
Travel
Certification
Drivers License ( C Class )
Referees
Work Reference - (Greg McCamish) Line Manger Kmart - gregmccamish@hotmail.com
Personal Reference - Emily Carruthers - 0499 222 106
Personal Reference - Nat Rnjak - 0402 609 608
Timeline
Administrative Assistant
Peter Groom Settlements
2023.12 - 2024.05
Customer Service Representative
Kmart
2021.06 - 2023.12
High School Diploma -
Geraldton Senior High School
Drivers License ( C Class )
Similar Profiles
Christina DelgadoChristina Delgado
Client Service Representative at Classic SettlementsClient Service Representative at Classic Settlements