Sashanka Bashyal
Sydney,NSW
Summary
I am interested in obtaining a part-time, Full Time work. I am available throughout most days of the week. I have 5 years of experience in Hospitality as a Food & Beverage attendant, Food Pass, Section waiter, Supervisor and Manager for restaurant, sales and Marketing and retail industry with a great understanding of customer service. I have experience in Customer service and helping the companies reach to the top of the level with sales and following up the company standards, policies and procedures. Eye for detail clean,
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Manager position. Ready to help team achieve company goals.
Friendly Food and Beverage Attendant brings talents in customer service, order taking and addressing customer complaints. Punctual and responsible individual familiar with basic kitchen equipment operations and food and hygiene safety regulations. Recognized for outstanding stamina and scheduling flexibility.
Hardworking Food and Beverage In Charge well-versed in preparing food and service areas, taking customer orders and operating POS systems to ring up purchases. Comfortable working in fast-paced, thriving food establishments.
- RSA and RCG
Successful Manager leading, training and motivating employees to consistently exceed targets. Delivers exceptional service to every guest as head of high-performance team dedicated to top-notch customer relations. Competent in business management, marketing and inventory control.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Restaurant and Cafe Manager
ENC
02.2024 - Current
- Oversaw daily operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the venue.
- Grew sales by effectively marketing business and improving customer relations strategies.
- Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
- Managed financial responsibilities effectively, including budgeting, forecasting, and cash handling procedures.
- Introduced new menu items to add variety and selections and meet customer preferences.
- Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.
- Worked closely with kitchen staff to ensure menu items were prepared efficiently while maintaining quality standards.
- Fostered a positive work environment through open communication channels and collaborative problem-solving approaches.
- Developed and implemented strategies to promote cafe products and increase sales.
- Boosted sales growth by developing innovative marketing strategies and engaging promotional events.
- Collaborated on special event planning for the café such as themed nights or holiday promotions.
- Oversaw food preparation and monitored safety protocols.
Food and Beverage Attendant
West HQ
07.2023 - Current
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Greeted and seated guests to provide friendly and welcoming experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Processed payments and provided receipts to establish proof of transaction.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Trained new staff members on company policies and procedures.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Collaborated with other team members for seamless event execution during busy periods such as holidays or special events.
- Assisted in training new team members, sharing knowledge and best practices to maintain high standards of service across the board.
- Managed inventory levels effectively, reducing waste and maintaining optimal stock levels for efficient operations.
- Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.
- Supported management in implementing new policies or procedures as needed for continuous improvement efforts within the establishment.
- Monitored dining room and bar areas for signs of overcrowding.
- Looking after 8 different outlets, making sure giving great service to customers/ members and keeping high standards.
- Worked across different areas.
- Provided accurate allergen information to guests, ensuring their safety and well-being while dining.
- Upsold menu items when appropriate, contributing to increased revenue generation without compromising guest satisfaction.
- Streamlined beverage preparation processes, leading to faster service times and higher customer satisfaction.
- Worked in Award wining fine dining Restaurant- Chu By China Doll
- New Town Thai- NTT
- Supervising and Training staffs.
Team Leader/ Supervisor
Australian Turf Club (ATC)
01.2023 - Current
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Worked closely with all the staffs to make the events/ functions a successful.
Supervisor
Emirates
01.2023 - 01.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Achieved results by working with staff to meet established targets.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Welcoming and greeting Guests/ Passengers in a friendly manner.
- Setting up buffet areas, Serving drinks.
Food and Beverage Attendant
Taronga Conservation Society
Mosman
10.2021 - 05.2023
- Maintained dining and food service areas to maximize safety and cleanliness.
- Supervised the staffs, Events and restaurant during peak and off peak periods.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Assembled and served meals according to specific guest requirements.
- Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
- Priced and ordered food products, kitchen equipment and food service supplies.
- Collaborated with kitchen team to bus and set tables, prep food and stock salad bar.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
- Greeted guests with friendliness and professionalism.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Stocked displays with new and transferred merchandise.
- Sales
- Restaurant in charge
- Breakfast in Charge
- Supervised Team members in Restaurant and Functions.
- Food Pass
- Section Waiter
- Making sure FOH & BOH clean and tidy
- Communicate with chefs and team members
- Stock check
- Effectively multitasked within fast-paced environment.
- Prepared and led food service training programs to teach staff various tasks.
- Set tables for upcoming meals by following food service guidelines.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
Food and Beverage in Charge
Food, Epicure
Sydney
10.2021 - 04.2022
- Food and Beverage attendant/ Restaurant In Charge
- Following conpanies rules and regulations
- Stock Check
- Helping Guests with their quiries
- Follow the tasks given by Senior manager
- Ensuring guests are having a great time.
- Keeping the areas clean and free from Hazards
- Communicating with Supervisors and manager, Managing shifts
- Working as a team
- Section waiter
- Assisting in bar
- Food Pass
- Ensuring the restaurant is clean and free of hazards
- Helped BOH/ chefs preparing foods.
- Supervise Staffs
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Trained new staff members on company policies and procedures.
- Maintained stock levels of cups, lids, straws and condiments throughout shift.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Assisted wait staff with timely food delivery and guest requests.
- Assisted customers with carry-out service.
- Limited portion sizes and used garnishes to control food costs.
- Integrated service and team management strategies to boost business profits.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Provided exceptional service that reflected restaurant standards and core values.
- Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
- Priced and ordered food products, kitchen equipment and food service supplies.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
- Greeted guests with friendliness and professionalism.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Supported serving staff in delivering accurate and well-presented food orders.
- Effectively multitasked within fast-paced environment.
Senior Area Leader
McDonald’s
Sydney
06.2017 - 01.2022
- To ensure that I am delivering highest level of customer service
- Making sure the store is clean and in safe environment
- Follow safety, standard procedures and company policies
- Follow up with crews
- Following with the work safety and hazard handbook
- Being responsible and making sure that the customers get their orders fast
- Follows the task given by senior manager
- Working as a team
- Senior Area Leader
- Worked with direct reports to develop and implement action plans, improving operating results.
- Observed all safety regulations when working in or near hazardous zones.
- Trained and mentored subordinates in Company procedures and policies.
- Served customers and followed outlined steps of service.
- Mentored team members by demonstrating best practices for sales and customer service.
- Cultivated positive rapport with associates and team leadership.
Supervisor
Kogarah Cafe
Kogarah
04.2018 - 08.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Customer service
- Front of house Supervisor
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
Restaurant Duty Manager
The Stupa Nepalese Restaurant
Rockdale, NSW
05.2015 - 04.2018
- Customer Service
- Manager and Restaurant In Charge
- Cash Handling
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Served customers and followed outlined steps of service.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Restaurant Manager in charge
- Trained Staffs
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
FOH Leader
Cafe Sul Ponte
Hurstville, NSW
02.2015 - 06.2015
- Serving customers
- Preparing foods, setting up chairs/tables and serving drinks
- Making sure to reach the goals and targets and sales.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Kept areas clean, neat and inspection-ready to comply with product guidelines.
- Participated in potential new hire interviewing sessions to help identify qualified candidates.
Education
Film Making
Sydney Film Academy
Certificate IV - Screen And Media
Randwick TAFE
08.2018
Certificate III - Screen And Media
EORA TAFE
07.2017
Higher School Certificate -
Kogarah High School
12.2016
Skills
- Decision Making
- Problem Solving
- Customer Service
- Ability to Multitask
- Section waiter
- Active in community, social work
- Food Pass
- Limit the expenses and more profits
- Manager
- Restaurant in Charge
- Guest service
- Table setting arrangement
- Team management
- Supervision & leadership
- Communication Skills
- Ability to Work in a Team
- Flexibility and Adaptability
- Active Listening
- Problem Solving Skills
- Marketing and Sales
- Cross-Selling and Upselling
- Team Leadership
- Work Coordination
- Employee Training
- Safe Food Handling
- Customer Satisfaction Promotion
- Customer Relations
- Relationship Building
- Clear Communication
- Cleaning and Sanitizing
- Food Service
- Attention to Detail
- Order Following
- Complaint Handling
- Cash Register Operation
- Honest and Ethical
- Service Bar Restocking
- Social with Customers and Staff
- BOH
- Menu inquiries
- Training staffs
- Customer Engagement
- Staff Management
- Event preparation
- Marketing
- Problem-Solving
- Reliable and Responsible
- POS Terminal Operation
- Front of House Management
- Money Handling
- Employee Supervision
- Operations Management
- Staff Supervision
- Work Planning and Prioritization
- Coaching and Mentoring
- Event Coordination
- Training and Onboarding
- Investigating Complaints
- Labor and Overhead Cost Estimation
Accomplishments
- Supervised staff members.
- Manager of Nepalese Restaurant
Certification
TAFE EORA , Sydney Certificate 3 Certificate 3 in Screen & Media January 2018 – August 2018 TAFE Randwick, Randwick, Sydney Certificate 4 Certificate 4 in Screen and Media COURSES January 2017 – August 2017 Screen and Media , TAFE
Timeline
Restaurant and Cafe Manager
ENC
02.2024 - Current
Food and Beverage Attendant
West HQ
07.2023 - Current
Team Leader/ Supervisor
Australian Turf Club (ATC)
01.2023 - Current
Supervisor
Emirates
01.2023 - 01.2024
Food and Beverage Attendant
Taronga Conservation Society
10.2021 - 05.2023
Food and Beverage in Charge
Food, Epicure
10.2021 - 04.2022
Supervisor
Kogarah Cafe
04.2018 - 08.2018
Senior Area Leader
McDonald’s
06.2017 - 01.2022
Restaurant Duty Manager
The Stupa Nepalese Restaurant
05.2015 - 04.2018
FOH Leader
Cafe Sul Ponte
02.2015 - 06.2015
Film Making
Sydney Film Academy
Certificate IV - Screen And Media
Randwick TAFE
Certificate III - Screen And Media
EORA TAFE
Higher School Certificate -
Kogarah High School