Sashisekhar Rallapalli
Adelaide,SA
Summary
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members. Remarkable with experience delivering superior level of customer service to guests and prospective guests. Proven to run front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Office Team Leader
Ibis Adelaide
10.2022 - Current
- Promotion to the position of Front Office Team Leader was conferred on April 15, 2024, subsequent to consistent performance in duties as Duty Manager as required
- Consistently commended for delivering excellent customer service, effectively resolving issues, and ensuring guest satisfaction
- Implemented streamlined procedures for check-in and check-out processes, resulting in increased efficiency and reduced wait times
- Successfully oversaw operations during peak hours, ensuring smooth functioning and high levels of guest satisfaction
- Effortlessly transitioned to Food & Beverage service when required, maintaining exceptional standards and enhancing overall guest experiences
- Demonstrated strong verbal and written communication skills in interactions with guests, colleagues, and management
- Promoted collaboration across departments to foster a cohesive work environment and improve overall efficiency
- Exercised precision and attention to detail in managing night audit responsibilities
- Proficiently utilized OPERA system for efficient completion of front desk tasks and comprehensive hotel operations.
Guest Service Agent
Peppers Waymouth Hotel
08.2022 - 12.2022
- Improved guest satisfaction by promptly addressing concerns and delivering effective resolutions
- Implemented streamlined procedures for check-in processes, resulting in heightened efficiency and minimized wait times
- Assisted guests in managing reservations, modifications, and cancellations to accommodate their travel requirements
- Collaborated closely with housekeeping personnel to ensure timely preparation and availability of rooms
- Conducted cash transactions with precision, maintaining accurate records and balancing daily reports at the conclusion of each shift.
Assistant Manager General Administration
Fortis Healthcare
07.2021 - 04.2022
- Oversee office activities to ensure efficiency and adherence to company policies
- Supervise administrative staff, assigning responsibilities to optimize performance
- Offer strategic recommendations for improving financial performance and exploring new business opportunities
- Implemented streamlined processes resulting in cost savings and operational efficiencies
- Assume overall responsibility for effective hospital management and operations
- Maintain service quality standards across all non-clinical operations
- Launched internal hospital program 'Dazzle' to enhance overall cleanliness
- Played a pivotal role in launching various departments including Cardiology, Neurology, Gastroenterology, and Orthopedics
- Contribute to the new Cath Lab project within the hospital.
Assistant Manager
Apollo Hospitals
04.2021 - 06.2021
- Managed the COVID-19 Vaccination Center, overseeing personnel allocation across multiple Apollo locations
- Ensured comprehensive patient care in in-patient services, including briefing on hospital policies and amenities
- Operated independently, maintaining professionalism while effectively communicating with patients, relatives, and healthcare teams
- Delivered exceptional customer service to patients, consultants, and colleagues in alignment with hospital values
- Adapted readily to diverse tasks under senior management guidance, prioritizing patient confidentiality and safety
- Analyzed customer feedback to drive strategic improvements in service quality within a dynamic hospital environment.
Front Office Intern
The Westin Chattanooga
06.2019 - 12.2019
- Welcomed and assisted customers courteously and professionally, addressing inquiries and providing information
- Facilitated check-ins, check-outs, and offered supplementary guest services
- Supported front office operations by delivering customer service assistance
- Acquired comprehensive knowledge of hotel amenities, services, policies, local attractions, and activities
- Served as Manager on Duty and participated in the Marriott Leadership Development Program.
Front Office Intern
The Oberoi
05.2018 - 06.2018
Front Office Intern
Courtyard by Marriott
12.2017 - 12.2017
Front Office Intern
Vivanta by Taj
05.2017 - 06.2017
Front Office Intern
Le Meridien
12.2016 - 12.2016
Education
MBA in General Administration -
University of South Australia
Adelaide, SA06.2024
Bachelor of Hotel Management in Hotel Management -
WGSHA | Manipal Academy of Higher Education
India07.2020
Skills
- Guest Relations
- Friendly, Positive Attitude
- Problem-Solving
- Writing and Verbal Communication
- Guest Complaint Resolution
- Conflict Management
- Proficient in OPERA
- Special requests handling
- Time management
- Decision-making abilities
Certification
- Responsible Person Badge
- Responsible Service of Alcohol - Clear to Work PTY LTD Issued- 18/04/2024
- Provide First Aid and CPR Training
References
References available upon request.
Timeline
Front Office Team Leader
Ibis Adelaide
10.2022 - Current
Guest Service Agent
Peppers Waymouth Hotel
08.2022 - 12.2022
Assistant Manager General Administration
Fortis Healthcare
07.2021 - 04.2022
Assistant Manager
Apollo Hospitals
04.2021 - 06.2021
Front Office Intern
The Westin Chattanooga
06.2019 - 12.2019
Front Office Intern
The Oberoi
05.2018 - 06.2018
Front Office Intern
Courtyard by Marriott
12.2017 - 12.2017
Front Office Intern
Vivanta by Taj
05.2017 - 06.2017
Front Office Intern
Le Meridien
12.2016 - 12.2016
MBA in General Administration -
University of South Australia
Bachelor of Hotel Management in Hotel Management -
WGSHA | Manipal Academy of Higher Education